Postpaid SurfWithU

UB SIM plan is a standalone DATA package introduced by U Mobile. The data plans will have various pricing levels and speed for customer to subscribe

Dial *118# and select U Broadband from the menu, OR send an SMS with “ON UBxx” to 28118 where 'UBxx' represents the data plan you would like to subscribe to. Example: SMS to 28118.

You may sign-up for our UB SIM plan where you will be given a broadband only SIM card. You can then use this SIM card on your HSDPA modem. To sign up for UB SIM plan, please visit our service center or authorized dealers.

A SMS notification will be sent you upon successful activation of your U Broadband plans. We advise you to start using U Broadband only when you receive this confirmation SMS.

Data allowance is the amount of data that comes together with a particular U Broadband plan. After the data allowance is used-up, subscribers will be charged at standard pay-per-use rate of RM0.05 per MB.

You need to have a 3G/HSDPA mobile phone or modem.

You need to configure your mobile phone setting before you can use U Broadband.

• Dial *118# and select Phone Settings.
OR
• SMS ALL to < 22138 >.

Yes. In general under your modem software settings configurations, please fill – in APN: my3g Dial: *99#

Kindly refer to our Fair Use Policy.

No, this data allowance is only applicable within U Mobile 3G coverage areas in Malaysia only. You will be charged roaming data charges while roaming outside of U Mobile 3G coverage.

You can check the U Broadband coverage at http://u.com.my/broadband-coverage/coverage-map

If you are an existing U Mobile postpaid subscriber, you can activate U Broadband with your postpaid account. To active U Broadband service on your mobile, you may

• Dial *118# and select U Broadband from the menu.
OR
• Send SMS with “ON UBxx” to 28118 where “UBxx” represents the data plan you would like to subscribe to Example: SMS to 28118.

Alternatively, if you prefer to have a broadband only SIM (to be used with your laptop), you may sign up for UBSIM. Please refer to UBSIM section for more details. To sign-up for UBSIM, please visit our U Mobile service center or authorized dealer.

Yes, all active U Mobile postpaid lines are entitled to subscribe to U Broadband.

No. If you are activating U Broadband service on your postpaid plan, there is no deposit required.

You can check your data allowance usage by

• Dial *118# and select U Broadband, then select Check Usage.
OR
• SMS to 28118

Upon activation, your monthly subscription charge will be pro-rated from the date of activation until the end of the first billing month.

You will be charged the full month’s subscription fee when you terminate your service.

Your remaining data balance will be forfeited.

You may terminate your U Broadband plan by sending SMS with “STOP UBXX” to 28118, where UBXX represent your U Broadband plan. Or, by dialing *118#, select U Broadband, select “Unsubscribe U Broadband”. Note that if you have UBSIM plan, you would need to visit U Mobile service center to terminate your U Broadband service.

You will not be able to use U Broadband services if your line is barred / suspended.

Yes, you are allowed to switch to another U Broadband plan at anytime. To switch plans, you need to first deactivate your current plan and activate your new plan.

To deactivate your current plan:
• Dial *118#, select U Broadband, select 'Unsubscribe U Broadband'.
Or,
• Send SMS with “STOP UBXX” to “28118”, where UBXX represent your U Broadband plan
To activate new U Broadband plan:
• Dial *118#, select U Broadband, select 'Subscriber to U Broadband'
Or,
• Send SMS with “ON UBXX” to 28118, where UBXX represent your U Broadband plan.

No, there is no service tax applicable for data.

UB SIM is a broadband only SIM. The SIM can only be use for broadband access and cannot be used for voice and SMS services. You will receive a monthly bill for U Broadband service.

Please visit our U Mobile Service Centres/Authorized dealers to subscribe to UBSIM.

There is a RM68 advance payment for UBSIM plan. The advance payment will be used to offset your U Broadband usage charges. Any balance in the advance payment will be carried forward to following month.

The advance payment will appear on the Statement of Account and will be deducted from the total amount payable.

The advance payment will be carried forward to the following month and will be used to offset the following month’s usage bill.

If you have UBSIM, to switch U Broadband plans, kindly call our customer service at 1318 or 018-388-1318.

To check your current data allowance usage, remove the SIM card from your modem then plug the SIM card to your phone.
Dial *118# and select U Broadband, then select Check Usage.

No, this SIM can only be used for data.