CLIR (Caller Line Identification Restriction)

  1. What do I need to do to activate/de-activate CLIR?

    All you need to do is to call our U Mobile Customer Service at 018 388 1318 where our Customer Service Representatives will be happy to assist you.

  2. Once you have activated the CLIR for me, do I need to change any other settings?

    There is no additional setting required once this service has been activated.

  3. Are there monthly charges?

    Yes, there will be monthly charges of RM5 for the usage of this service.

  4. How will CLIR be reflected on my itemized bill?

    Please see under the section of 'Value Added Services'.

  5. Will I be charged for re-activation after I de-activate the service?

    Yes, you will be charged for the subscription fees RM5 for every reactivation of CLIR service.

  6. Would I be notified if someone calls me and leaves a Voicemail?

    Yes. CLIR only restricts your number from being displayed on the recipient’s mobile phone.

  7. Will my number be displayed on the recipient’s mobile phone if I send an SMS after activating this service?

    Yes. CLIR is only supported for Voice Calls and Video Calls. However, only Voice Calls are supported if you are outside of the U 3G Coverage.

  8. Can I choose which recipient to block my number to?

    No. Once CLIR has been activated, your number will not be shown for every call made.

  9. When I receive a call from another CLIR subscriber, how will their number be displayed on my mobile phone?

    Private number - if the recipient has subscribed for Calling Line Identification Restriction.
    Call - if the call recipient has not subscribed for Calling Line Identification Restriction

  10. If I change my mobile phone but still use the same SIM card, do I need to re-subscribe for CLIR?

    No. This service is activated on your SIM card so you do not need to re-subscribe.

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