MMS

  1. Can MMS be sent to an email address?

    2. Yes, as long as your operator supports this application. However, you will not be able to receive an email via MMS.

  2. How much is it to send an MMS?

    3. Kindly refer to our Rate Plans for further information.

  3. Why does my mobile phone display read 'Message could not be displayed here'?

    4. (a) The type of MMS message received may not be compatible with your mobile phone model. e.g. An operator logo or ring tone is sent from a Nokia to a Motorola mobile phone.

    (b) MMS may have come from overseas. Some international MMS are not viewable in Malaysia even if there is an MMS message agreement with that network.

  4. If the message size exceeds the allocated size specified in a single message, can I still send the MMS out?

    5. You will receive an error message if the size exceeds the allocated maximum size of a single MMS message.

  5. How long will it take to send an MMS from mobile phone to mobile phone?

    6. It is instantaneous but delays may occur due to server load, the origins and destination of the MMS or network outages.

  6. Can I send MMS from U Mobile’s network to all types of mobile phones?

    7. This is very much dependent on your 3G mobile phone model.

  7. If I lose data service connection in the midst of sending an MMS, will the message be delivered and would I be charged?

    8. Only successfully delivered MMS will be charged, this is when you are prompted “Message Sent” on your mobile phone screen.

    However, if you see “Message error”, it means the MMS is not successfully sent and you will not be charged for this.

  8. How will I know when I receive a new MMS?

    9. You will see an alert message "1 new multimedia message received".

  9. What will happen if I receive a MMS on my non-compatible MMS mobile phone?

    10. You will receive an SMS which tells you that "You have been sent a picture message!"

  10. What is International MMS?

    11. International MMS allows you to send picture messages to international mobile numbers.

  11. Do I have to configure any settings on my mobile phone to send an International MMS?

    12. There would be no setting required. U Mobile MMS service is applicable to 3G/3.5G phone which MMS supported.

  12. Will I be charged an international rate when I send an International MMS?

    13. Yes, International MMS is subjected to the availability of other operator of the country.

  13. Which are the destinations which I can send International MMS to?

    14. International MMS is subjected to the availability of other operator of the country.

  14. Are there any limitations to the size of an MMS?

    15. Incoming and outgoing MMS with size not exceeding 300KB (307,200 bytes) can be delivered and received successfully.

  15. Am I able to send and receive MMS when I am out of U Mobile network coverage or Klang Valley?

    16. Yes.

  16. How much do I have to pay for this service?

    17. You are required to pay for the MMS rate based on your current rate plan.

  17. When am I able to use this service?

    18. This service will be available from 3rd Dec 2010 onwards.

  18. I am in currently in Sabah, do I need to pay any additional charges for sending MMS?

    19. No, there is no additional charge except for the MMS rate based on your current rate plan.

  19. What are the rate plans eligible to use this service?

    20. This is available to all rate plans currently offered to the market.

  20. Will there be any MMS settings for customer to change? As we know we are riding on Celcom 2G and MMS setting would be a separate settings. Do they need to configure it separately?

    21. No, you do not need to make any changes to your existing settings and will be able to send and receive MMS.

  21. Does this mean customer who is using 2G phone is able to send MMS? If yes, will there be any settings?

    22. It will depend on whether the subscriber’s device is able to support the sending and receiving of MMS.

    If the device is able to support, you do not need to make any changes to your existing settings and will be able to send and receive MMS.

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