Video Mail

  1. Will I be able to leave a Video mail for a friend who is residing outside of the U 3G coverage area?

    You are able to leave a video mail to U Mobile subscribers outside of U Mobile 3G coverage, however that particular subscriber will not be able to retrieve that video mail.

  2. If I were to be outside of the U 3G coverage area, is there a way for me to retrieve my Video mail?

    You can only retrieve the video mail within U 3G coverage area.

  3. Can Video mail be converted into Voicemail during retrieval when I'm outside of U 3G coverage area?

    Video mail cannot be converted into Voicemail. You will only be able to retrieve your video mail within the U 3G coverage area.

  4. Is it necessary to have a 3G mobile phone in order to subscribe to the Video mail service?

    Yes. Only 3G mobile phones have the features for receiving and sending video mails.

  5. Can I leave a Video mail along with voice message?

    Yes. Video mail allows you to send and retrieve an interactive video clip along with an audio message. If your recipient is not available to take your call, a prompt will appear asking you to leave a Video mail. Just follow a series of simple instructions and you’ll be able to leave Video mail in no time at all!

  6. If my line is suspended from making calls, will my Video mail service still work?

    You need to have an active working line to enjoy Video mail.

  7. I have a new mobile phone, do I need to activate this service again?

    No. As long as your new mobile phone is a 3G-enabled mobile phone, you will be able to leave and retrieve Video mail.

  8. What happens if my Video mail mailbox is full?

    If your mailbox is full, a caller will not be able to leave any video mail. You will also be informed that the mailbox is full and subsequently your call will be terminated.

  9. How will Video mail charges be reflected on my itemized bill?

    The itemized bill will reflect the duration, location, time, destination number and the price of the call in local currency (Ringgit Malaysia or RM).

  10. How many Video mails can I store in my mailbox?

    You may store up to 14 Video mails (shared between read and unread Video mails) provided that your Voicemail mailbox is empty.

  11. How much is it to send and retrieve a Video mail while roaming?

    Please refer to the IDD roaming rate charges.

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