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Line Activation

You do not need to perform manual top up upon receiving your package as the top up value will be reflected in your prepaid balance when your new line gets activated.

No. The top up value will be credited to the prepaid MSISDN you have purchased via our online store. The top up value will be reflected in your prepaid balance when your new line gets activated.

Yes. Your online store receipt will be emailed to you once your line is activated.

Please call us at +60183881318 or email your order reference number to us at online.store@u.com.my for assistance.

We do not pre-activate your line prior to delivery.

You are advised to activate your plan from your online store account once you receive your order package. Go to the “Activation” menu and click “Activate”. Your line will be activated in approximately 2 hours.

Otherwise, you line will automatically be activated 48 hours after delivery.

Please call us at +60183881318 or email your order reference number to us at online.store@u.com.my for assistance.