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General Enquiries

The U Mobile Online Store is an e-shopping facility which allows you to make purchases from the U Mobile website and have your purchases shipped directly to you. Shop for mobile devices, prepaid and postpaid rate plans, broadband plans and more from anywhere with an Internet connection.

To place an order, click on the item you wish to purchase at the Online Store homepage.


This will redirect you to the specific product page.


Select check out and enter the required details for validation.


Once we have validated your details, you can view your cart and proceed to mobile number selection, plan registration and payment.


If you have yet to sign up for an online store account, create one by entering your details and password.

All customers must create an account with us for easy shopping and tracking purposes. Once you have registered your account details, your personal information can be conveniently retrieved from your account for subsequent purchases.

No. All users with a valid email account and mobile number can sign up for an online store account.

No. The U Mobile Online Store is open to Malaysians only. Foreigners are welcome to walk-in to any U Mobile service center with a valid passport to subscribe to our plan. A deposit may be required (depending on the plan subscribed).

You can request for a new password by clicking on the “Forgot your password?” link at the login page.

The U Mobile Online Store accepts Visa or Mastercard credit cards and debit cards issued in Malaysia. Foreign issued credit cards will not be accepted for payments made at U Mobile Online Store.

We do not provide any form of installment or auto-debit facilities at the moment.

We will send you an email to confirm whether your payment is successful. All successful transactions will receive an email confirmation that contains the order reference number. If you have not received the confirmation email, please contact us at online.store@u.com.my to confirm the status of your order before attempting a second payment to avoid multiple transactions.

  • Processing payment – Your payment is being processed.
  • Payment accepted – Your transaction was successful.
  • PED:Pending delivery – Your item is being packaged and will be delivered soon.
  • IT: In Transit – You package is on its way to you.
  • C1: Package successfully delivered : Your order has been shipped and delivered.
  • Activation successful : Your U Mobile line has been activated.