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Voicemail Service

You are allowed to store up to 5Mb worth of messages, regardless of whether they are heard or unheard messages. You can also receive up to 25 Voicemails if you do not have Videomails.

Kindly call our Contact Centre or send us an email at customer.service@u.com.my to seek assistance.

No. Only one message/greeting may be recorded for all incoming calls.

You can change your personal message/greeting as many times as you wish.

You will see a text notification saying, 'New Text Message from 1311' displayed on your mobile.

There is no service disruption while on roaming.

Your Voicemail messages are kept for 5 days upon retrieving. It will automatically be deleted after the 5th day.

Yes. You will be alerted when you retrieve your Voicemail messages via 1311.

You can change your PIN code as long as you are able to access the voicemail service.

Call 1311 from your mobile phone and go into the 'Personal Options' menu. You can create a new PIN code from the Personal Options menu or you can call our Contact Center to request for the PIN to be reset to default.