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General

You may email our Customer Service Department at customer.service@u.com.my or call 018 388 1318 for further clarifications. You can also visit the Royal Malaysian Customs Department’s website or the GST Malaysia Info

Any irregularities shall be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK)  http: //eaduan.kpdnkk.gov.my or email to e-aduan@kpdnkk.gov.my Hotline : 1800-886-800 | Tel : 03-8000 8000 | Faks : +603-8882 5983   Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No 13, Persiaran Perdana, Presint 2, 62623 Putrajaya, Malaysia

For more information please refer to here

No. Pursuant to Goods and Services Tax (Imposition of Tax For Supplies In Respect Of Designated Areas) Order 2014, GST shall be imposed on telecommunication services supplied within or between designated areas (Langkawi, Tioman and Labuan).

No, Telcos will not charge GST to their customers whose usages are before 1 April 2015. However, if the usages cover both March and April 2015, the customers will be charged with the current Sales and Service tax (before 1 April 2015) and the 6% GST (effective 1 April 2015) but the 6% GST amount will be pro-rated accordingly.

Prepaid reloads or SIM packs (without display of RRP GST included) purchased before 1 April 2015 are still valid for use after GST and no additional GST will be charged on unutilised credits spanning to GST. However for new stocks (WITH display of RRPGST included) GST is applicable.

In compliance with the Government on the Goods and Services Tax, GST will be applied on mobile services including postpaid and prepaid as well as mobile devices effective 1 April 2015.

Postpaid users will be charged 6%GST at the end of their respective bill cycle. The current 6% Service Tax on postpaid services will be replaced by the 6% GST. However, they will be charged with GST for every additional transaction such as mobile content.

For prepaid services, 6% GST will be charged on purchases of SIM Packs/Starter Packs, and Reloads according to the GST guidelines. The value for reload coupons remains unchanged.

With the exception of international roaming and other zero rated services under GST, other telecommunication services are standard rated services and are subject to GST at 6%. These services include voice, SMS, data, IDD calls, starter packs, prepaid top-up tickets, AirCash service, and mobile content.

The introduction of GST is part of the Government’s tax reform programme to enhance the efficiency and effectiveness of the existing taxation system. As telecommunication services are treated as a supply of services, GST shall be imposed on the provision of such prepaid services.

GST is a new tax that is introduced to replace the current sales tax and service tax.

GST stands for Goods and Services Tax, and it is an indirect, broad-based consumption tax. It is charged on all taxable goods and services that are supplied in Malaysia except those specifically exempted.