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Mobile Number Portability (MNP)

The main benefit of Switch to U is freedom of choice and the competition that it generates. Now you are free to choose a new mobile service provider without having to change to a new number. This means you can avoid the inconvenience of having to notify friends and associates that you have changed your number.

No, you cannot dictate when your number should be ported. Upon receiving the porting request from you, the new mobile service provider will automatically send it for processing. You will be informed once the porting validation process is completed, and when your new SIM card is activated.

You can surf SKMM’s website at www.skmm.gov.my.

To ensure that your porting request is approved, please ensure:

  • No overdue payments with your current mobile service provider.
  • No contract with your current mobile service provider.
  • Correct identification details.
  • Your account is active.

Yes, both prepaid and postpaid customers can request for a port to either a prepaid or postpaid plan with the new mobile service provider.

Mobile service providers are allowed to impose a maximum contract period of up to 12 months only if they offer incentives to the consumers. However, mobile service providers must also provide plans or packages with no contract attached.

You have 2 options:

  • Option 1 To continue with your existing mobile service provider until your contract expires, then only request to port. 
  • Option 2 To cancel your existing contract. However you need to settle all premature contractual obligations with your existing mobile service provider for the cancellation. Find out from your existing mobile service provider exactly what is required in your case.
    • When does my existing mobile service contract expire?
    • Will I have to pay an early termination fee if I transfer my number to a new provider? If so, how much do I need to pay?

No, you can only port your number and not Value Added Services (VAS).  You must re-register for all the VAS that you want to subscribe to with the new service provider. You need to know that the new service provider is not obligated to provide identical VAS.

Yes, you will still enjoy the same services, except for International Roaming Services, which your current mobile service provider may suspend upon your porting request.

No, you do not have to cancel your existing services. Your existing services with the current mobile service provider will automatically be terminated once you have successfully ported to the new mobile service provider.