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When you are on domestic roaming, your caller will still able to listen to your selected Colour Tones when making a call to you.

No. You will only be charged after you have received the content on your mobile phone. However, please ensure that your mobile phone supports the type of content you wish to download as certain models are able to receive content but are unable to display or install it. We advise you to check the Phone Compatibility Guide before downloading any content.

You can subscribe to the Colour Tones service, listen, and purchase your desired tones. The purchased tones will be displayed in “My Playlist” over the web and WAP interfaces only. You will not be able to manage your Colour Tones Profiles from the IVR.

You will only pay 12 sen per minute (1 second block) for the IVR service. For the purchased tone, you will need to pay for the tone purchased for the first time at RM3 each.

We cannot guarantee that your mobile phone model is compatible with the content we offer. Please check your mobile phone manual for supported features. Contents offered are made available for most of the popular mobile phone models in the market. The supported mobile phone models are also listed within our WAP portal prior to downloading.

When you purchase a tone for the first time, you will be charged RM3 each. The tone is valid for 30 days. To keep the same tone in your Colour Tones profile, you will receive a text message to renew your tone before the expiry date. You will then be charged RM2 each on subsequent renewals. For instance, if you purchase two tones the first time for RM6, you will need to pay RM4 on subsequent renewals should you decide to keep both tones.

You can purchase tones from the WAP music catalogue in Planet Music. The tones will then be displayed in 'My Playlist'. When access the 'Manage My Colour Tones' section via WAP, you can do the following: 

  • Subscribe to the Colour Tones service
  • View and remove your purchased tones from 'My Playlist'
  • Add tones from 'My Playlist' to any Profile
  • View, activate, deactivate, add, and remove the tones assigned in the various 'Music Box', 'Time of Day', 'Specially for U', and 'Special Occasions' profiles

Please email all your queries or request to support@cpa-umobile.com.

It is free of charge when you subscribe to the Colour Tones service.

You can preview and purchase tones from the web music catalogue in Planet Music. The tones will then be displayed in 'My Playlist'. When you access the 'Manage My Colour Tones' section from the Internet, you can do the following: 

  • Subscribe to the Colour Tones service
  • View and remove your purchased tones from 'My Playlist'
  • Add tones from 'My Playlist' to any Profile
  • View, activate, deactivate, add, and remove the tones assigned in various Profiles of 'Music Box', 'Time of Day', 'Specially for U', and 'Special Occasions'