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U98 FAQ
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1.
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What does U98 Plan offer?
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The U98 Plan is a commitment plan which comes with a subsidised 3G mobile phone of your choice. It is offered to the mass market in the Klang Valley only.
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2.
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Who can subscribe to the U Mobile U98 Plan?
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This plan is open to all eligible Malaysian and foreigners.
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3.
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Is there any upfront payment? If yes, how much do I need to pay?
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Yes, an upfront payment is required for the payment of the mobile phone of your choice. However, existing terms & conditions still apply to the U98 Plan.
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4.
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How much will I be charged each month to enjoy the U98 Plan?
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There is a monthly commitment fee of RM98 per month which will be charged to offset usage charges for voice call, video call, SMS and MMS.
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5.
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Can I use the data service via my mobile phone?
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Data service is only recommended to use on USB modems and not via mobile phones.
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6.
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I'm on Pay As You Use package now, can I subscribe to U Mobile's unlimited data plan?
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Yes, you can. All you need to do is walk in to any of our U Mobile Service Centres and request to add on Surf with U, our unlimited data service to your current voice plan. Call-in subscription is not allowed. You will be billed for the monthly charges via the bill statement.
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7.
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What is are the Value Added Services (VAS) offered upon registration of the U98 Plan?
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Value Added Services with no monthly subscription fees given by default upon registration are:
CLIP
Voicemail*
Videomail*
Call Waiting
Call Holding
Call Forwarding*
Missed Call Notification
Multi-party Conference Call*
* Usage charge applies
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8.
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Is there an activation fee involve upon registering for U98 Plan?
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There is no activation fee.
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9.
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What mobile phone models can I choose from with this plan?
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You may refer to the mobile phones selection from our plan listed in our website or you can check with our participating dealers for more information.
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10.
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Can existing Postpaid customers be allowed to convert to the U Mobile U98 Plan?
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No conversions are allowed at this moment.
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