{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 5, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003e\u003cspan\u003e\u003cspan class\u003d\"ui-provider ed bsq bbm bsr bss bst bsu bsv bsw bsx bsy bsz bta btb btc btd bte btf btg bth bti btj btk btl btm btn bto btp btq btr bts btt btu btv btw\"\u003e网店将在 1 月 30 日至 2 月 6 日进行维修。\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2026,"month":3,"day":13},"instant":{"seconds":1773331200,"nanos":0},"nowDate":"Mar 13, 2026, 12:00:00 AM","nowTime":"2026-03-13","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003e维修期间请前往\u003ca href\u003d\"/content/u-mobile/ch/personal/support/store-finder.html\" target\u003d\"_blank\"\u003e邻近的商店\u003c/a\u003e申请转台和签购配套，谢谢。\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2026,"month":3,"day":13},"instant":{"seconds":1773331200,"nanos":0},"nowDate":"Mar 13, 2026, 12:00:00 AM","nowTime":"2026-03-13","validTime":0}] }
icon
icon
{ "serviceUrlSearchSuggestion": "/content/u-mobile/ch/business/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/ch/business/search-results.html" }
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{ "searchResultPagePath": "/content/u-mobile/ch/business/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/ch/business/support/faqs/jcr:content/iparsys-1/layout_container/layout_container_cop/search_textbox_copy_.suggestions" }

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{ "dropdownFaqProperties": [ { "title": "手机", "value": "devices", "url": "/content/u-mobile/ch/business/support/faqs/devices.html", "isGroupLabel": true, "childList": [ { "title": "iPhone", "value": "iphone", "url": "/content/u-mobile/ch/business/support/faqs/devices/iphone.html" }, { "title": "Android", "value": "android", "url": "/content/u-mobile/ch/business/support/faqs/devices/android.html" } ] }, { "title": "手机配套", "value": "mobile-plans", "url": "/content/u-mobile/ch/business/support/faqs/mobile-plans.html", "isGroupLabel": true, "childList": [ { "title": "综合", "value": "general", "url": "/content/u-mobile/ch/business/support/faqs/mobile-plans/general.html" }, { "title": "后付", "value": "postpaid", "url": "/content/u-mobile/ch/business/support/faqs/mobile-plans/postpaid.html" }, { "title": "U WatchShare ", "value": "u-watchshare", "url": "/content/u-mobile/ch/business/support/faqs/mobile-plans/u-watchshare.html" } ] }, { "title": "无线宽频", "value": "internet-broadband", "url": "/content/u-mobile/ch/business/support/faqs/internet-broadband.html", "isGroupLabel": true, "childList": [ { "title": "Ultra Unlimited Biz 无线宽频", "value": "wireless-broadband", "url": "/content/u-mobile/ch/business/support/faqs/internet-broadband/wireless-broadband.html" } ] }, { "title": "电子服务", "value": "digital-services", "url": "/content/u-mobile/ch/business/support/faqs/digital-services.html", "isGroupLabel": true, "childList": [ { "title": "漫游", "value": "roaming", "url": "/content/u-mobile/ch/business/support/faqs/digital-services/roaming.html" }, { "title": "生活", "value": "lifestyle", "url": "/content/u-mobile/ch/business/support/faqs/digital-services/lifestyle.html" }, { "title": "数码自助服务", "value": "digital-self-services", "url": "/content/u-mobile/ch/business/support/faqs/digital-services/digital-self-services.html" } ] }, { "title": "活动", "value": "happenings", "url": "/content/u-mobile/ch/business/support/faqs/happenings.html", "isGroupLabel": true, "childList": [ { "title": "营销活动", "value": "campaign", "url": "/content/u-mobile/ch/business/support/faqs/happenings/campaign.html" } ] }, { "title": "增值服务 ", "value": "value-added-services", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services.html", "isGroupLabel": true, "childList": [ { "title": "呼叫转移", "value": "call-forwarding", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/call-forwarding.html" }, { "title": "呼叫等待及保持", "value": "call-waiting-and-hold", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/call-waiting-and-hold.html" }, { "title": "呼叫号码显示 （CLIP/来电显示）", "value": "clip-calling-line-identify-presentation-clip-caller-id", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/clip-calling-line-identify-presentation-clip-caller-id.html" }, { "title": "未接来电通知 (MCN) ", "value": "missed-call-notification-mcn", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/missed-call-notification-mcn.html" }, { "title": "彩信（MMS）", "value": "mms", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/mms.html" }, { "title": "多方通话电话会议", "value": "multi-conference-call", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/multi-conference-call.html" }, { "title": "视频通话", "value": "video-call", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/video-call.html" }, { "title": "视频留言", "value": "video-mail", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/video-mail.html" }, { "title": "语音信息服务", "value": "voicemail-service", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/voicemail-service.html" }, { "title": "CLIR", "value": "clir", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/clir.html" }, { "title": "MyUMobile 应用程序", "value": "myumobile-app", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/myumobile-app.html" }, { "title": " 内容提供商访问权", "value": "content-provider-access", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/content-provider-access.html" }, { "title": "iTTV E-Learning", "value": "ittv-e-learning", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/ittv-e-learning.html" } ] }, { "title": "其他", "value": "others", "url": "/content/u-mobile/ch/business/support/faqs/others.html", "isGroupLabel": true, "childList": [ { "title": "3G网络终端", "value": "3g-sunset", "url": "/content/u-mobile/ch/business/support/faqs/others/3g-sunset.html" }, { "title": "New Self Care Portal", "value": "new-self-care-portal", "url": "/content/u-mobile/ch/business/support/faqs/others/new-self-care-portal.html" } ] }, { "title": "企业", "value": "enterprise", "url": "/content/u-mobile/ch/business/support/faqs/enterprise.html", "isGroupLabel": true, "childList": [] }, { "title": "服务税", "value": "service-tax", "url": "/content/u-mobile/ch/business/support/faqs/service-tax.html", "isGroupLabel": true, "childList": [ { "title": "了解您的后付账单", "value": "understand-your-bill", "url": "/content/u-mobile/ch/business/support/faqs/service-tax/understand-your-bill.html" } ] }, { "title": "无线宽频", "value": "broadband", "url": "/content/u-mobile/ch/business/support/faqs/broadband.html", "isGroupLabel": true, "childList": [ { "title": "U Biz Fibre", "value": "u-biz-fibre", "url": "/content/u-mobile/ch/business/support/faqs/broadband/u-biz-fibre.html" }, { "title": "U Biz 5G", "value": "u-biz-5g", "url": "/content/u-mobile/ch/business/support/faqs/broadband/u-biz-5g.html" }, { "title": "U Biz 5G 推介促销", "value": "u-biz-5g-launch-promo", "url": "/content/u-mobile/ch/business/support/faqs/broadband/u-biz-5g-launch-promo.html" }, { "title": "U Biz 5G与免费Wi-Fi 6 5G路由器", "value": "u-biz-5g-router", "url": "/content/u-mobile/ch/business/support/faqs/broadband/u-biz-5g-router.html" }, { "title": "Fixed IP Add-on", "value": "u-biz-5g-fixed-ip-add-on", "url": "/content/u-mobile/ch/business/support/faqs/broadband/u-biz-5g-fixed-ip-add-on.html" }, { "title": "Wireless Broadband​", "value": "wireless-broadband", "url": "/content/u-mobile/ch/business/support/faqs/broadband/wireless-broadband.html" }, { "title": "Fixed Broadband​", "value": "fixed-broadband", "url": "/content/u-mobile/ch/business/support/faqs/broadband/fixed-broadband.html" } ] }, { "title": "U Business 商店", "value": "u-business-store", "url": "/content/u-mobile/ch/business/support/faqs/u-business-store.html", "isGroupLabel": true, "childList": [ { "title": "常见疑问", "value": "general-enquiries", "url": "/content/u-mobile/ch/business/support/faqs/u-business-store/general-enquiries.html" }, { "title": "购买手机与配套", "value": "purchase-of-plan-and-device", "url": "/content/u-mobile/ch/business/support/faqs/u-business-store/purchase-of-plan-and-device.html" }, { "title": "激活电话线", "value": "line-activation", "url": "/content/u-mobile/ch/business/support/faqs/u-business-store/line-activation.html" }, { "title": "出货与运送", "value": "shipping-delivery", "url": "/content/u-mobile/ch/business/support/faqs/u-business-store/shipping-delivery.html" }, { "title": "退货与退款", "value": "returns-and-refunds", "url": "/content/u-mobile/ch/business/support/faqs/u-business-store/returns-and-refunds.html" }, { "title": "分期付款", "value": "easy-payment-plan", "url": "/content/u-mobile/ch/business/support/faqs/u-business-store/easy-payment-plan.html" } ] }, { "title": "Enterprise Solutions", "value": "enterprise-solutions", "url": "/content/u-mobile/ch/business/support/faqs/enterprise-solutions.html", "isGroupLabel": true, "childList": [ { "title": "U Biz DIA", "value": "dia", "url": "/content/u-mobile/ch/business/support/faqs/enterprise-solutions/dia.html" }, { "title": "U Biz Private Network", "value": "private-network", "url": "/content/u-mobile/ch/business/support/faqs/enterprise-solutions/private-network.html" }, { "title": "U Biz Point-to-Point", "value": "p2p", "url": "/content/u-mobile/ch/business/support/faqs/enterprise-solutions/p2p.html" }, { "title": "U Biz SD Wan", "value": "sd-wan", "url": "/content/u-mobile/ch/business/support/faqs/enterprise-solutions/sd-wan.html" }, { "title": "U Biz Managed WiFi", "value": "u-biz-managed-wifi", "url": "/content/u-mobile/ch/business/support/faqs/enterprise-solutions/u-biz-managed-wifi.html" }, { "title": "U Biz IoT", "value": "u-biz-iot", "url": "/content/u-mobile/ch/business/support/faqs/enterprise-solutions/u-biz-iot.html" } ] }, { "title": "促销", "value": "promotions", "url": "/content/u-mobile/ch/business/support/faqs/promotions.html", "isGroupLabel": true, "childList": [ { "title": "营销活动", "value": "campaign", "url": "/content/u-mobile/ch/business/support/faqs/promotions/campaign.html" } ] } ], "dropdownDefault": "/content/u-mobile/ch/business/support/faqs/value-added-services/video-call.html", "breadCrumbs": [ { "title": "支援服务", "url": "/content/u-mobile/ch/business/support.html" }, { "title": "常见问题", "url": "/content/u-mobile/ch/business/support/faqs.html" }, { "title": "增值服务 ", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services.html" } ] }

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