Travel Abroad with U

Surf, call and SMS with U Mobile in over 200 countries worldwide.

Stay connected on your travels

Keep in touch with family and friends no matter where you go!
1 simple flat rate for each zones covering worldwide popular destinations that gives you peace of mind when it comes to roaming with postpaid plans.

Click here to find out simple flat rates for roaming with Postpaid plans.


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  • The rates shown above are not applicable for calls to Premium numbers, Satellites & special services.
  • For more info on call rates, please contact U Mobile customer care.

How to activate international roaming:

New customers

(tenure of less than 6 months)

  • Activate auto debit for bill payments, then call us at 1318

  • Port-in customers can also walk-in with your past 2 months’ bill (1 month with international roaming usage)

Locate a store

Existing customers

(tenure above 6 months)
  • If you do not meet the above criteria, a RM200 deposit will be required.
  • IDD will be auto-enabled upon activating international roaming.
  • For Prepaid customers, roaming services (IDD & IR) are pre-activated.

How to select our preferred roaming operators

Roam-Onz™ is automatically activated for all eligible customers. Just make sure you meet the following requirements.

Operating system:
-

  1. Go to Settings > Wireless and Networks > More settings

  2. Select Mobile Networks

  3. Under Network Operators, select Search Networks

  4. Select our preferred roaming operators

  1. Go to Settings > Carrier

  2. UNCHECK the Automatic option – a list of available operators will be shown

  3. Select our preferred roaming operators

  1. Go to Settings > Mobile Network

  2. Under Network Selection, select Manual

  3. Select our preferred roaming operators

  1. Go to Settings > Network Connections

  2. Select Mobile Networks

  3. Under Network Selection, select Manual

  4. Select our preferred roaming operators

  1. Go to Options > Network and Connections

  2. Select Mobile Networks

  3. Under Network Selection, select Manual

  4. Select our preferred roaming operators

FAQs T&C

International Roaming

The stability of roaming services is subject to the local operator’s network. You may try moving to another area with a stronger signal and retry calling.

Our partners in China – China Unicom have alerted us to an intermittent network issue that they are facing at present – where they cannot support outbound calls with the “+” prefix. Please use “00” as your international dialing prefix until further notice.

International Roaming Charges

  1. General

    1. International Roaming service (“IR”) may be available for your Prepaid and Postpaid plan and is supplied according to the relevant Terms of Service. You must comply with those Terms of Service including our Fair Usage Policy, Privacy Policy, the terms applicable to the relevant Prepaid or Postpaid or subscription plan and these additional terms and conditions (collectively, the Terms), all which are available on http://www.u.com.my/tnc/1194.

    2. You may apply for IR by following the steps listed at http://www.u.com.my/plans/roaming-idd. You may be required to provide a deposit to activate IR.

    3. We reserve the rights to determine whether IR will be offered to you.

    4. We reserve the rights to modify or otherwise change these Terms including the charges without notice to you. This overrides any requirement where we may have to give you notice in other parts of our agreement with you.

  2. Charges

    1. The IR call charges displayed on this page (“Charges”) are:

      1. applicable for all Postpaid and Prepaid plans:

      2. inclusive of all applicable taxes and surcharge; and

      3. applicable for calls to standard numbers only (i.e. for voice/video calls and SMS services).

    2. The Charges are not applicable to calls to special and premium numbers which will be subject to different rates as determined by the foreign network operators that you connect with, while on roaming. Examples of special and premium numbers are:

      1. satellite numbers;

      2. maritime and aeroplane numbers; and

      3. premium rates services.

    3. Your calls are charged in 60-seconds blocks.

    4. The Charges are not applicable to MMS service. If you use MMS while on roaming the following charges which will be provided on our website will apply:

      1. for Postpaid subscribers, you will be charged with data roaming charges only; and

      2. for Prepaid subscribers, you will be charged with data roaming charges and domestic MMS charges for every MMS sent.

    5. Postpaid charging

      1. The Charges are provided by the foreign network operator you connect to while on roaming. The Charges may not be reflected in your next bill and may appear in your subsequent bill-cycles. As the Charges are not reflected on a real-time basis, your Credit Limit may not automatically apply when you use IR. You must still pay the Charges incurred, even if you exceed your Credit Limit while using IR.

    6. Prepaid charging

      1. The Charges applicable will be deducted on a real-time basis from your Prepaid account.

      2. If you have bundled minutes, data quota or any freebies from your domestic plan, you will not be entitled to utilise them while on roaming.

  3. Service availability

    1. The mobile internet roaming service is subject to the preferred roaming operator’s network availability.

    2. Some of our services may not be available on all foreign networks. For example, U Data Roam service is available only if you connect with our preferred partner networks. You are advised to refer to each service’s page on our website for information on service availability while roaming.

    3. We make no warranty or representation that your Device will be able to utilise the IR.


Version: 15.11.2017

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