You are advised to ensure that you have the credit balance required based on the charges applicable based on the type of country you intend to travel before you travel.

As an example, if you do not have RM10 credit in your main credit balance account when you travel to countries where the U Data Roam 10 is available, the promotion will not be applicable to you. You will not be able to subscribe to U Data Roam if you have insufficient credit in your Main Credit Balance as U Data Roam charges can only be deducted from the Main Credit Balance even though you have sufficient credit in your CreditShare Balance.

If you have less than RM36 in your account when you travel to countries where the U Data Roam 36 is applicable, you are still allowed to perform data roaming until the service is blocked when there insufficient credit for deduction. Data usage will be charged at RM9/MB and capped at RM36/day.

You are advised to top up before you travel. However, you can still perform top up with your top up voucher even when you are roaming.

At the same time, you may also use our online banking channels to top up while roaming.

No, there is no data quota limitation. However, your internet usage will be subjected to our Fair Usage Policy which can be found at http://www.u.com.my/tnc/199.

Please note that your browsing speed may be managed if you exceed the Fair Usage Quota as specified in our T&C which can be found at http://www.u.com.my/tnc/150.

Please refer to the table “Daily Validity Period” in the T&C (https://www.u.com.my/tnc/150).

It will be refreshed daily at 12:00am every day based on the capital city’s time of the country that you roam in.

If your browsing session crosses over the refresh time of a day:

For U Data Roam 10:
You will be charged RM20 for 2 days of internet usage i.e. RM10 for the first day’s usage and RM10 for the second day.

For U Data Roam 36:
You will be charged a maximum rate of RM72 for 2 days of internet usage, i.e. a maximum rate of RM36 for the first day and a maximum rate of RM36 for the second day.

In the Same Country:
Regardless of which preferred operators you have selected or switched in the same day, you will still be charged at RM10/day or RM36/day.

Example:
When you roam in India and you have switched between two operators i.e. Aircel & Reliance in the same day, you will still be charged at RM10/day.

In Different Country:
You will be charged RM10/day or RM36/day for each of the country you have visited.

Example:
When you roam in Singapore in the morning and roam in Indonesia later on the same day, you will be charged at RM10/day(Singapore) & RM10/day (Indonesia).

No, it is only applicable for roaming usage.

When you are connected to our preferred roaming operators’ network, your data usages will be subject to the charges applicable per day depending on whether the U Data Roam 10 or U Data Roam 36 is applicable to you.

When you switch your network connection to other roaming operators’ network that is not listed above, you will not be able to use mobile data. However, you may still be able to use voice and SMS service subject to applicable charges imposed by the roaming operator you connect to.

The mobile device may not be permanently locked to the selected roaming operator once manual selection is configured. You are advised to regularly monitor your mobile device’s connection to ensure that you are connected to our preferred roaming operator’s network.