Payment methods
Enjoy paying your bills online and offline. Payments can be made immediately via our real time channels or if you’re not in a rush, you can always use our non-real time channels which will be updated on our system by 1pm on the next working day.
1. Self Care portal
Pay your bills quickly and securely via convenient online and offline channels.
2. MyUMobile App
MyUMobile App is your one-stop app for everything U Mobile. Pay your bills, check usage, purchase add-ons and more.
Download MyUMobile app:3. Auto debit
Activate auto debit and we'll charge your Visa, MasterCard or Amex on a fixed schedule every month.
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Download and fill up the Auto Debit form
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Attached a photocopy of your credit card (front) and IC
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Email to payment.processing@u.com.my or fax to 03-21428857
1. U Mobile Store
Pay your bills via cash, cheque or credit card (Visa and MasterCard).
Locate a store2. 7-Eleven
You can also pay your postpaid bills at 7-Eleven stores nationwide.
- Only cash term is accepted.
- You are required to present your hard copy bill/printed ebill or screenshot barcode to cashier and obtain receipt of payment.
- You may make payment for active, suspended and deactivated accounts.
3. Other locations
- Pos Malaysia
- Epay (Please refer to www.e-pay.com.my for more details on Epay services)
- Mobility One (M1) (Please refer to www.mobilityone.com.my for more details on M1 services)
1. Internet banking
We accept online payments from the following banks:
Maybank Savings and
Current account
RHB Credit Card
(Visa/MasterCard)
CIMB Savings and
Current account
2. ATMs (automated teller machine)
Make your payment at any Maybank ATM.
Locate a Maybank ATM3. Pos Online
Pos Online accepts payment from any Savings / Current Account of the following banks:
- Bank Islam
- CIMB Bank
- RHB Bank
- Public Bank
- Affin Bank
- Al Rajhi Bank
MEPS Cash, Visa and MasterCard are also accepted.
Visit Pos Online4. JomPAY
JomPAY accepts payment from any savings, Current or Credit Card Account of banks in Malaysia. Just logon to your preferred internet or Mobile Banking and pay with Biller Code and Ref-1 stated on your bill.
JomPAY online at Internet and Mobile Banking with your Current or Saving Account
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Customer to login at their preferred Internet or Mobile Banking
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Customer to select ‘JomPAY’ at Pay Bills menu
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Customer fill in the required information and click ‘Submit’
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Customer to verify the information before confirming the transaction
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A unique JomPAY Reference No. will be provided upon the transaction successful
Postal mail
We accept payment via cheques made payable to U Mobile Sdn. Bhd. Remember to write your account number on the reverse side of the cheque.
Please mail to:
Payment Services Unit (Finance)
Lot 11.01, Level 11, East, Berjaya Times Square,
No 1, Jalan Imbi,
55100 Kuala Lumpur
- Please ensure all transactions are in Ringgit Malaysia.
- We do not accept cash payments sent via mail.
- All non-cash payments should be crossed and made payable to U Mobile Sdn. Bhd.
- Please state your name/company name and bill account no. on the reverse side of cheque and at the reference column of the respective bank-in payment slip.
- Post-dated cheques and alterations on cheques will not be accepted.
- For outstation cheques, please include a commision for inland exchange of 0.03% of the cheque amount or a minimum of RM0.50, whichever is greater.
- Your payment will take a minimum of 1 working day from the date of receipt to be updated into your Account.
- Your service will be subjected to temporary interruption if full payment is not received by the due date.
- Interest will be charged on the overdue amount at 1.5% or RM10 per month whichever is higher.
- For reactivation of line, a reconnection fee of RM10 per line applies.
Make payment via our real time channels and see it in your U Mobile account immediately
(Over-the-counter)
Can’t find the help you need?
If you require further assistance, you can get in touch with us via the following channels:
