Payment methods

Enjoy paying your bills online and offline. Payments can be made immediately via our real time channels or if you’re not in a rush, you can always use our non-real time channels which will be updated on our system by 1pm on the next working day.

1. Self Care portal

Pay your bills quickly and securely via convenient online and offline channels.

2. MyUMobile App

MyUMobile App is your one-stop app for everything U Mobile. Pay your bills, check usage, purchase add-ons and more.

Download MyUMobile app: Android iOS

3. Auto debit

Activate auto debit and we'll charge your Visa, MasterCard or Amex on a fixed schedule every month.

  1. Download and fill up the Auto Debit form

  2. Attached a photocopy of your credit card (front) and IC

  3. Email to payment.processing@u.com.my or fax to 03-21428857

1. U Mobile Store

Pay your bills via cash, cheque or credit card (Visa and MasterCard).

Locate a store

2. 7-Eleven

You can also pay your postpaid bills at 7-Eleven stores nationwide.


Notes:
  • Only cash term is accepted.
  • You are required to present your hard copy bill/printed ebill or screenshot barcode to cashier and obtain receipt of payment.
  • You may make payment for active, suspended and deactivated accounts.

3. Other locations

1. Internet banking

We accept online payments from the following banks:

maybank2u.com

Maybank Savings and
Current account

Visit Maybank2U
RHB

RHB Credit Card
(Visa/MasterCard)

Visit RHB Now
CIMB Bank

CIMB Savings and
Current account

Visit CIMB Clicks

2. ATMs (automated teller machine)

Make your payment at any Maybank ATM.

Locate a Maybank ATM

3. Pos Online

Pos Online accepts payment from any Savings / Current Account of the following banks:

  • Bank Islam
  • CIMB Bank
  • RHB Bank
  • Public Bank
  • Affin Bank
  • Al Rajhi Bank

MEPS Cash, Visa and MasterCard are also accepted.

Visit Pos Online

4. JomPAY

JomPAY accepts payment from any savings, Current or Credit Card Account of banks in Malaysia. Just logon to your preferred internet or Mobile Banking and pay with Biller Code and Ref-1 stated on your bill.

Biller Code: 88880
Ref-1: XXXXXXXXXXX
Biller Code: 88880
Ref-1: XXXXXXXXXXX

JomPAY online at Internet and Mobile Banking with your Current or Saving Account

  1. Customer to login at their preferred Internet or Mobile Banking

  2. Customer to select ‘JomPAY’ at Pay Bills menu

  3. Customer fill in the required information and click ‘Submit’

  4. Customer to verify the information before confirming the transaction

  5. A unique JomPAY Reference No. will be provided upon the transaction successful

Postal mail

We accept payment via cheques made payable to U Mobile Sdn. Bhd. Remember to write your account number on the reverse side of the cheque.

Please mail to:

U Mobile Sdn Bhd,
Payment Services Unit (Finance)
Lot 11.01, Level 11, East, Berjaya Times Square,
No 1, Jalan Imbi,
55100 Kuala Lumpur

Reminder:
  • Please ensure all transactions are in Ringgit Malaysia.
  • We do not accept cash payments sent via mail.
  • All non-cash payments should be crossed and made payable to U Mobile Sdn. Bhd.
  • Please state your name/company name and bill account no. on the reverse side of cheque and at the reference column of the respective bank-in payment slip.
  • Post-dated cheques and alterations on cheques will not be accepted.
  • For outstation cheques, please include a commision for inland exchange of 0.03% of the cheque amount or a minimum of RM0.50, whichever is greater.
  • Your payment will take a minimum of 1 working day from the date of receipt to be updated into your Account.
  • Your service will be subjected to temporary interruption if full payment is not received by the due date.
  • Interest will be charged on the overdue amount at 1.5% or RM10 per month whichever is higher.
  • For reactivation of line, a reconnection fee of RM10 per line applies.

Make payment via our real time channels and see it in your U Mobile account immediately

Can’t find the help you need?

If you require further assistance, you can get in touch with us via the following channels:

Send us an email and we'll get back to you
Drop by your nearest U Mobile store.
Need help urgently? Call us at +6018 388 1318