Policies, Terms & Conditions

GoInsure 3 Complimentary Premium Promotion
  1. This U Mobile GoInsure 3 Complimentary Premium Promotion (“Promotion”) is jointly organised by U Mobile Sdn Bhd (“U Mobile”) and U Mobile Services Sdn Bhd (“U Mobile Services”), collectively referred to as “U Mobile Group” and Chubb Insurance Malaysia Berhad (“Chubb”) which will commence at 00:00 on 08 May 2020 and will end at 23:59 on 31 December 2020 (“Promotion Period”).

  2. By participating in this Promotion, you agree to be bound by all the terms and conditions below (“Terms and Conditions”).

  3. Promotion Eligibility

    1. This Promotion is open to all U Mobile postpaid and prepaid subscribers who:

      1. received an SMS, a MyUMobile app (“App”) or email notification on the Promotion from U Mobile (“Notification”);

      2. are Malaysian citizens or permanent residents of Malaysia between the ages of 18 to 70; and

      3. have not subscribed to any GoInsure 3 plans before the Promotion Period.

      4. “Active” means:
        1. for prepaid and postpaid subscribers, able to make and receive calls; or

        2. for broadband subscribers, able to use the mobile data service under the broadband subscription.

    2. U Mobile Group or Chubb reserves the right to reject any application by any participant without assigning any reason.

  4. Promotion Mechanics

    1. To participate in this Promotion, you must opt-in to the GoInsure3 plan (“GoInsure 3”) during the Promotion Period upon your receipt of the Notification (“Opt-In”) via MyUMobile App or the designated web portal at http://u.com.my/goinsure3.

    2. You will receive a notification via SMS from U Mobile within 2 working days once you have successfully Opt-In (“Opt-In Notification”). Upon receipt of the Opt-In Notification, you will receive 1 complimentary coverage for GoInsure 3 (“Complimentary Coverage”) which is valid for a period of 1 month effective from the date you receive the Opt-In Notification (“Complimentary Premium Period”).

    3. GoInsure 3 is provided by Chubb subject to the applicable terms and conditions imposed by Chubb which are available at https://www.chubb.com/my-en/campaign/goinsure.aspx. U Mobile Group makes no representations nor warranties on GoInsure 3.

    4. Each eligible subscriber is only entitled to receive the Complimentary Coverage once during the Promotion Period.

    5. GoInsure 3 will be automatically renewed on a monthly basis unless you opt-out (“Opt-Out”) by:
      1. sending “STOP G3” via SMS to 28122;

      2. logging in to the App and perform the steps listed below:

      3. MyUMobile App > Menu Tab > Digital Goods & Services > Transaction History > Menu Tab > Subscription > Cancel;
      4. contacting U Mobile customer care at +6018-388 1318.

  5. Complimentary Premium

    1. The monthly premium payable for GoInsure 3 is RM3.00 (“Premium”). However, you will not be required to remit the Premium during the Complimentary Premium Period.

    2. Prior to the expiry of the Promotion Period, you will receive an SMS notification from U Mobile of the expiry date of the Promotion Period and of your Opt-Out option (“Promotion Expiry Notification”).

    3. If you do not Opt-Out prior to the date specified in the Promotion Expiry Notification, you will continue to be charged with the Premium and your GoInsure subscription will be automatically renewed subject to the terms of use of U Mobile’s GoInsure 3 carrier billing made available at https://www.u.com.my/tnc/1533 .

    4. This Premium charged will be reflected in your postpaid bill if you are a postpaid subscriber or deducted from your prepaid account if you are a prepaid subscriber.

    5. You will continue to be charged with the Premium and GoInsure 3 will be automatically renewed on a monthly basis unless you Opt-Out.

  6. General

    1. U Mobile Group or Chubb may change any of these Terms and Conditions (including the terms and conditions applicable to GoInsure 3 and may terminate, suspend this Promotion or extend the Promotion Period. Any such change will be announced on U Mobile’s website. It is your responsibility to check these Terms and Conditions on U Mobile’s website and if you do not agree to any of the changes, you must immediately cease participation in the Promotion.

    2. By participating in the Promotion, all participants: -

      1. consent for U Mobile Group and Chubb to collect, record, hold, store, use and disclose their personal information for purposes which are necessary or related to the participation in the Promotion;

      2. consent for U Mobile Group to disclose or publish their personal information such as their names and identities and any general information that U Mobile Group sees fit about the participants in any media, marketing or advertising materials;

      3. grant U Mobile Group the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial or other related purpose, without any payment or compensation; and

      4. agree that their personal information shall be used by Chubb for the purpose of processing GoInsure 3 application.

    3. To the extent permitted by law, U Mobile Group excludes all liability in connection with this Promotion. All participants agree to release U Mobile Group from and indemnify U Mobile Group against all liability (including negligence) for any personal injury, for loss or damage (including loss of opportunity) or breach of any of these Terms and Conditions; whether direct or indirect, special or consequential arising out of participation in this Promotion.

    4. The subscription and use of U Mobile’s postpaid and prepaid mobile services are subject to U Mobile’s standard postpaid and prepaid terms and conditions (“Mobile Services Terms and Conditions”), and where applicable, these Terms and Conditions. In the event of any inconsistency, terms and conditions of the Mobile Services Terms and Conditions, will apply to the extent of such inconsistency.

    5. The Promotion and these Terms and Conditions are governed by the laws of Malaysia. The participants agree that the Courts of Malaysia have jurisdiction over all matters arising from this Promotion.

    Version: 27 July 2020