Postpaid U38 Plan

  1. What does U38 plan offer?

    2. U38 is the lowest commitment rate plan offered by U Mobile. It offers 3G data and telephony services at competitive rates. U38 is available for the mass market in Klang Valley, Ipoh and Seremban.

  2. Who can subscribe to the U38 Plan?

    3. U38 plan is open to all Malaysian and foreigners of age 18 and above.

  3. Is there an activation fee involve upon registering for U38 plan?

    4. There is no chargeable activation fee for registering U38 plan.

  4. How much do I have to pay every month to enjoy U38 Plan?

    5. There is a monthly commitment fee of RM38 per month which will be charged to offset usage charges for voice call, video call, SMS and MMS.

  5. What are the Value Added Services (VAS) offered upon registration of the U38 Plan?

    6. Value Added Services with no monthly subscription fees given by default upon registration are:

    • Calling line identification presentation (CLIP)
    • Voicemail*
    • Videomail*
    • Call Waiting
    • Call Holding
    • Call Forwarding*
    • Missed Call Notification
    • Multi-party Conference Call*

    * Usage charge applies

  6. Will the new U38 rates apply to existing U38 subscribers?

    7. Yes. The new U38 rates are applicable to all existing U38 subscribers effective from 01 December 2009.

  7. Are existing Postpaid customers allowed to convert to the U38 Plan?

    8. Yes, any existing U Mobile postpaid subscriber is allowed to convert to the U38 plan, but adhering to the Ts & Cs for each different rate plans and subjected to management approval.

  8. As a Prepaid user, am I allowed to switch and sign up for the U38 Plan?

    9. Yes, you are allowed to sign up for U38 plan but the postpaid registration process will be applied.

  9. Can I convert my Surf With You plan (with USB modem) to U38 Plan?

    10. No. Conversion from Surf With U (with USB modem) to U38 plan is not allowed as both plans cater to different services. Surf With U is for data usage whereas U38 is for telephony with data service.

  10. Can I send MMS and access other U Mobile's 3G services when I am out of Klang Valley?

    11. No. You need to be within Klang Valley, Ipoh, Seremban and Johor Bharu (our 3G network coverage area) to send out MMS or access to our other 3G services. However, you will be covered with Domestic Roaming with Celcom when out of our 3G coverage area to enjoy normal telephony services.

  11. What is the Credit Limit per subscriber for the U38 Plan?

    12. The credit limit for U38 Plan is RM150.

  12. I would like to request for an increase in my credit limit. How can I do that?

    13. You will need to walk in to our U Mobile Service Centre and fill up a Service Request Form to request for an increase in your credit limit. A deposit of RM X is required to be paid. (Where X is the amount of credit limit to be increased to).

  13. Can the remaining unused usage roll-over to the following month if the total month's usage is less than RM38?

    14. No. RM38 is the minimum monthly commitment amount that will be billed to you under the U38 plan.

  14. Will I be charged lower if my usage is less than RM38?

    15. No. RM38 is the minimum monthly commitment amount that will be billed to you under the U38 plan.

  15. If my usage is more than RM38, how much will I be charged?

    16. You will be charged accordingly (RM38 usage commitment + total extra usage of the month).

  16. Can I subscribe to more than one line? Can I have more than 1 U38 line?

    17. Yes, each customer can subscribe a maximum of 3 lines per NRIC.

  17. In the event my SIM card lost or stolen, will I incur any charges to replace a new SIM card?

    18. No, you will receive a free sim card, with no charges to be incurred.

  18. What if my SIM card is faulty or defective? Any charges?

    19. No charges apply to replace a faulty or defective SIM card.

  19. Can I request to suspend my line in the event my SIM card is lost? Is there any charges incurred for suspension request?

    20. Yes, you can request to suspend your line. Please immediately call our U Mobile Customer Service at +6018 388 1318 to report the lost of SIM card, There will not be any charges incurred for suspension request.

  20. Where can I get my SIM replaced?

    21. Please visit our U Mobile Service Centre and our U Frens outlets for replacement of SIM card.

  21. Where can I get more help or information regarding U38?

    22. You may contact U Mobile Service Centre at +6018 388 1318 or 1318 from your 018 number or log on to our website http://u.com.my/postpaid-packages/u38-u68-u98

Postpaid U68 Plan

  1. What does U Mobile U68 Plan offer?

    2. U68 is a non contractual rate plan offered by U Mobile. It offers 3G data and telephony services at competitive rates. U68 is available for the mass market in Klang Valley, Ipoh and Seremban.

  2. Who can subscribe to the U Mobile U68 Plan?

    3. U68 plan is open to all Malaysian and foreigners of age 18 and above.

  3. Is there an activation fee involve upon registering for U68 Plan?

    4. There is no chargeable activation fee for registering U68 plan.

  4. There is no chargeable activation fee for registering U68 plan?

    5. There is a monthly commitment fee of RM68 per month which will be charged to offset usage charges for voice call, video call, SMS and MMS.

  5. What are the Value Added Services (VAS) offered upon registration of the U68 Plan?

    6. Value Added Services with no monthly subscription fees given by default upon registration are:

    • Calling line identification presentation (CLIP)
    • Voicemail*
    • Videomail*
    • Call Waiting
    • Call Holding
    • Call Forwarding*
    • Missed Call Notification
    • Multi-party Conference Call*

    * Usage charge applies

  6. Will the new U68 rates apply to existing U68 subscribers?

    7. Yes. The new U68 rates are applicable to all existing U68 subscribers effective from 1 December 2009.

  7. Are existing Postpaid customers allowed to convert to the U68 Plan?

    8. Yes, any existing U Mobile postpaid subscriber is allowed to convert to the U68 plan, but adhering to the Ts & Cs for each different rate plans and subjected to management approval.

  8. As a Prepaid user, am I allowed to switch and sign up for the U68 Plan?

    9. Yes, you are allowed to sign up for U68 plan but the postpaid registration process will be applied.

  9. Can I sign up supplementary lines for my U68 Plan?

    10. Yes, you can sign up 1 supplementary line for this plan.

  10. Can I send MMS and access other U Mobile's 3G services when I am out of Klang Valley?

    11. No. You need to be within Klang Valley, Ipoh, Seremban and Johor Bharu (our 3G network coverage area) to send out MMS or access to our other 3G services. However, you will be covered with Domestic Roaming with Celcom when out of our 3G coverage area to enjoy normal telephony services.

  11. What is the Credit Limit for the U Mobile U68 Plan?

    12. The credit limit for U68 Plan is RM200.

  12. I would like to request for an increase in my credit limit. How can I do that?

    13. You will need to walk in to our U Mobile Service Centre and fill up a Service Request Form to request for an increase in your credit limit. A deposit of RM X is required to be paid. (Where X is the amount of credit limit to be increased to).

  13. Can the remaining usage roll-over to the following month if the total month's usage is less than RM68?

    14. No. RM68 is the minimum monthly commitment amount that will be billed to you under the U68 plan.

  14. Will I be charged lower if my usage is less than RM68?

    15. No. RM68 is the minimum monthly commitment amount that will be billed to you under the U68 plan.

  15. If my usage is more than RM68, how much will I be charged?

    16. You will be charged accordingly (RM68 usage commitment + total extra usage of the month).

  16. Can I subscribe to more than one line? Can I have more than 1 U68 line?

    17. Yes, each customer can subscribe a maximum of 3 lines per NRIC.

  17. In the event my SIM card lost or stolen, will I incur any charges to replace a new SIM card?

    18. No, you will receive a free sim card, with no charges to be incurred.

  18. What if my SIM card is faulty or defective? Any charges?

    19. No charges apply to replace a faulty or defective SIM card.

  19. Can I request to suspend my line in the event my SIM card is lost? Is there any charges incurred for suspension request?

    20. Yes, you can request to suspend your line. Please immediately call our U Mobile Customer Service at +6018 388 1318 to report the lost of SIM card, There will not be any charges incurred for suspension request.

  20. Where can I get my SIM replaced?

    21. Please visit our U Mobile Service Centre and our U Frens outlets for replacement of SIM card.

  21. Where can I get more help or information regarding U68?

    22. You may contact U Mobile Service Centre at +6018 388 1318 or 1318 from your 018 number or log on to our website www.u.com.my

Postpaid U98 Plan

  1. What does U Mobile U98 Plan offer?

    2. U98 is a contractual, phone bundling plan offered by U Mobile for high usage customers. It offers 3G data and telephony services at competitive rates. Customers will be given a free 3G phone or given a choice to purchase other selected 3G phone at competitive price. U98 is available for the mass market in Klang Valley, Ipoh and Seremban.

  2. Who can subscribe to the U Mobile U98 Plan?

    3. U98 plan is open to all Malaysian and foreigners of age 18 and above.

  3. How much will I be charged each month to enjoy the U98 Plan?

    4. There is a monthly commitment fee of RM98 per month which will be charged to offset usage charges for voice call, video call, SMS and MMS.

  4. Is there an activation fee involve upon registering for U98 Plan?

    5. Is there an activation fee involve upon registering for U98 Plan.

  5. What are the Value Added Services (VAS) offered upon registration of the U98 Plan?

    6. Value Added Services with no monthly subscription fees given by default upon registration are:

    • Calling line identification presentation (CLIP)
    • Voicemail*
    • Videomail*
    • Call Waiting
    • Call Holding
    • Call Forwarding*
    • Missed Call Notification
    • Multi-party Conference Call*

    * Usage charge applies

  6. Can existing Postpaid customers be allowed to convert to the U Mobile U98 Plan?

    7. No conversions are allowed at this moment.

  7. As a Prepaid user, am I allowed to switch and sign up for the U Mobile U98 Plan?

    8. Yes, you are allowed to sign up for U98 plan but the postpaid registration process will be applied.

  8. Can I send MMS and access other U Mobile's 3G services when I am out of Klang Valley?

    9. No. You need to be within Klang Valley, Ipoh, Seremban and Johor Bharu (our 3G network coverage area) to send out MMS or access to our other 3G services. However, you will be covered with Domestic Roaming with Celcom when out of our 3G coverage area to enjoy normal telephony services.

  9. What is the credit limit for U98 Plan?

    10. The credit limit for U98 Plan is RM300.

  10. I would like to request for an increase in my credit limit. How can I do that?

    11. You will need to walk in to our U Mobile Service Centre and fill up a Service Request Form to request for an increase in your credit limit. A deposit of RM X is required to be paid. (Where X is the amount of credit limit to be increased to).

  11. Can the remaining unused usage be brought forward to the following month if the total month's usage is less than RM98?

    12. No. RM98 is the minimum monthly commitment amount that will be billed to you under the U98 plan.

  12. Will I be charged lower if my usage is less than RM98?

    13. No. RM98 is the minimum monthly commitment amount that will be billed to you under the U98 plan.

  13. If my usage is more than RM98, how much will I be charged?

    14. You will be charged accordingly (RM98 usage commitment + total extra usage of the month).

  14. Any supplementary line available for U98 Plan?

    15. There is only 1 supplementary line available for this plan.

  15. Can I subscribe to more than one line?

    16. Yes, each customer can subscribe a maximum of 3 lines per NRIC.

  16. In the event my SIM card lost or stolen, will I incur any charges to replace a new SIM card?

    17. No, you will receive a new SIM card at no charge.

  17. What if my SIM card is faulty or defective? Any charges?

    18. No charges apply to replace a faulty or defective SIM card.

  18. Can I request to suspend my line in the event my SIM card is lost? Is there any charges incurred for suspension request?

    19. Yes, you can request to suspend your line. Please immediately call our U Mobile Customer Service at +6018 388 1318 to report the lost of SIM card, There will not be any charges incurred for suspension request.

  19. Where can I get my SIM replaced?

    20. Please visit our U Mobile Service Centre and our U Frens outlets for replacement of SIM card.

  20. Where can I get more help or information regarding the U98 Plan?

    21. You may contact U Mobile Service Centre at +6018 388 1318 or 1318 from your 018 number or log on to our website www.u.com.my

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