Postpaid - Voice & Data Plans Terms & Conditions

1. These voice and data plans (“Services”) are supplied in accordance with the Terms of Service in our Registration Form. You must comply with those Terms of Service including our Fair Use Policy and these terms and conditions. All applications for Services are subject to our credit assessment and acceptance.
2. You have to pay the monthly access fee for the Services (“Access Fee”) as outlined below, even if you do not use the Services. Special number**, international direct dial and international roaming for voice and data service are not part of the Access Fee and additional charges apply and may be changed at any time.
3. You must subscribe to the Services for a minimum of 18 or 24 months from the date of our acceptance of your application (“Minimum Period”) depending on the Services subscribed.
4. If you terminate the Services for any reason or if we terminate the Services because you have not complied with any of the Terms of Service in our Registration Form including these terms and conditions, during the Minimum Period, cancellation charges made up of the Access Fee multiplied by the remaining number of months* of the Minimum Period (“Cancellation Charges”) are payable and you must pay all outstanding charges.
5. You are to pay the full price (“RRP”) of the selected device of which a predetermined portion will be returned in the form of monthly rebates during the Minimum Period (the RRP and monthly rebates are specified in the below table).
6. Handsets or Devices
   a. You must have a device that is approved by us as suitable and compatible to access and use the Services or you may buy the device from us. For a list of devices, please refer to www.u.com.my
   
   b. We do not warrant the performance or suitability of your device on our network.
   
   c. If you have bought any device or accessories from us or our dealers, all claims relating to those products are covered by the warranty, if any, offered by the relevant manufacturer.
   
   d. If you choose to use your own device to access the Services, the operation of the device, and any repairs to it, is your responsibility.
7. The Services are subject to network availability. The maximum download speed is up to 3.6Mbps. Actual speeds will vary and are affected but not limited, by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your hardware and software and the general Internet traffic.
8. If you exceed the allocated usage of the Services, additional charges will be imposed. The details of the monthly quota and charges are stated below and applicable after full utilization of free minutes and data allowance. If you do not use the Services to the value of the Access Fee for the month, no part of this Access Fee will be carried over to the following months.
9. We reserve the right to amend or change the tariffs at any time during the Minimum Period as we deem fit. We will provide you with a new rate plan if you choose to continue with the Services when this rate plan expires. If you are not satisfied with the alternative rate plan, you may terminate this Service by giving us the notice.
10. We may monitor your account to ensure you are complying with the agreement. We will investigate misuse of the Services. If we find that you have misused this Services we may recover from you any costs of investigating the misuse and any compensation we are required to pay to another user or party as a result of your misuse.
11. You can port a phone number you have obtained from us to use with the service of another mobile service provider but you must settle all outstanding charges before you are allowed to port. If you port the phone number during the Minimum Period, you must pay the Cancellation Charges and all outstanding charges.
12. We reserve the right to add, vary or amend these terms and conditions from time to time as we deem fit by written notice.
13. This rate plan cannot be combined with any other rate plans unless expressly stated.
    
    *Cancellation Charges calculation:
    Eg: if we receive your termination notice on the 5th day of the 3rd month of the Minimum Period (U Lite; Access Fee: RM68; Minimum Period of Service: 18 months; Monthly rebate: RM25), your Cancellation Charges will be as follows:
    

    U Mobile Plan
    Rate Plan	Cancellation Charges	Total Cancellation Charges
    U Lite	RM 68 x 15 + 68/30*25 = RM 1076.67	RM 1,076.67

    
    ** Special number refers to toll free numbers and designated enquiry services number such as Telekom Malaysia’s directory services and Tenaga Nasional Berhad.