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MNP
1.	What is Mobile Number Portability?
	Mobile Number Portability (MNP) is the ability for users to switch to a new mobile service provider, while retaining their existing mobile number.
2.	How can you benefit from MNP?
	The main benefit of MNP is freedom of choice and the competition that it generates. Now you are free to choose a new mobile service provider without having to change to a new number. This means you can avoid the inconvenience of having to notify friends and associates that you have changed your number.
3.	What is porting?
	"Porting" is the act of switching to a new mobile service provider without having to change your mobile number. However, only active mobile numbers can port. Thus, DO NOT terminate your current line before porting.
4.	Who can port?
	Both prepaid and postpaid users can port. Business/Corporate accounts holders can also port, subject to the guidelines below.
5.	What do you need to consider carefully before you port?
	If you have any overdue bills or have existing contracts with your current mobile service provider, the current mobile service provider will reject your port request which is made by the new mobile service provider. In such a case, you will not get a refund of the administrative porting fees. Kindly ensure that you do not have any bills overdue or contracts still in place with the new mobile service provider (on contracts, cross refer to Item 24 below). For prepaid users, you need to know that all existing credit will expire upon successful porting and not be carried to the new mobile service provider. Therefore, you are encouraged to plan accordingly. You need to understand that the call charges and packages offered by the new mobile service provider may differ from your current mobile service provider. Choose wisely. The timing of the change. Are you planning to travel during the porting process? There may be an impact on international roaming if you travel during the porting process and if a prior understanding is not reached with the current mobile service provider. You need to know that value added services differ from one mobile service provider to another. The services that is on offer will not be exactly the same as what you previously had. All supplementary accounts must be ported with the principal account.
6.	How can I port to a new service provider?
	You will have to go to the new mobile service provider’s Service Centre or Authorised Dealer to request for number porting.* Fill in a Service Registration Form and pay the porting fees for processing. You will be issued with a new SIM card. Upon approval, the new mobile service provider will inform you that you have successfully ported when the new SIM card is activated. *Please note that your request to port will act as a notice to your current service provider to terminate your subscription.
7.	How long does it take to port to the new provider?
	The porting process will not take more than 5 business days for individual porting whereas for business porting, it will not take more than 10 business days.
8.	When can I request to port?
	You can request to port during the opening hours of all authorised MNP porting centres (the dealer or service centres of your new mobile service provider.)
9.	Can I port my number more than once?
	Yes, but you cannot make more than one MNP request within the same period to different mobile service providers.
10.	What do I need to provide when I am porting?
	For individual or consumer ports, you have to provide: MyKAD / Police or Army ID (if in the armed forces) / Passport / Old IC. A copy of your current bill from your existing mobile service provider if you are a Postpaid user (depending on your new mobile service provider.) For business ports, you have to provide: Letter of authorisation from the company containing customer name, business registration number, account number from current mobile service provider.
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