Other Charges

Standard Fees

Rate Plan Deposit Service Tax
Malaysian Foreigner
U38 Plan Nil RM 1,000 5%
U68 Plan Nil RM 1,000 5%
U98 Plan Nil RM 1,000 5%

Other Fees

  Other Fees For U Mobile Subscribers
Transfer of Ownership Postpaid only – RM20
SIM card replacement RM20
Change of mobile phone number No charge
Caller Line Identification Presentation (CLIP) No charge
Call Divert/Forwarding FOC – Monthly subscription fee

*Charges for usage apply.
Call Waiting/Holding
Multi-party Conferencing
Missed Call Notification
Bill Statement - Itemised RM5
Bill Statement - Non-itemised RM3
Bill Reprint - Itemised RM5
Bill Reprint - Non-itemised RM3
Refundable Deposit – Opening of Account – Foreigner [applicable for postpaid only]
RM1,000
IDD or IR Deposit / IDD and IR Deposit (Malaysian & Foreigner) [applicable for postpaid only]
RM300
Reactivation Fee (Voluntary & Non-voluntary) RM10 (monthly commitment fees will not be prorated during suspension period)
Involuntary suspension No charge

Other Services Charges

Please refer to the table below to view charges for special numbers using your U Mobile mobile phone.
Special Number Rate (RM) / 60 seconds block Rate (RM) / 60 seconds block
994 Free  
991, 999 Free  
  Peak (7am - 6.59pm) Off Peak (7pm - 6.59am)
600-81-xxxx 0.13/min 0.09/min
600-82-xxxx 0.39/min 0.20/min
600-83-xxxx 0.78/min 0.39/min
600-84-xxxx 1.30/min 0.65/min
600-85-xxxx 1.95/min 0.98/min
600-86-xxxx 3.90/min 1.95/min
1800 0.30/min  
1300 0.30/min  
Voicemail 1311 As per rate plan  
U Mobile Customer Service 1318 / +6018 388 1318
FREE  
Videomail 1322 As per rate plan  
Balance Check/Top-up 1328 on-net call rate  
TNB 15454 0.30/min  
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