Other Charges

Standard Fees

Rate Plan Deposit Service Tax
Malaysian Foreigner
U38 Plan Nil RM 1,000 5%
U68 Plan Nil RM 1,000 5%
U98 Plan Nil RM 1,000 5%

Other Fees

  Other Fees For U Mobile Subscribers
Transfer of Ownership RM20
SIM card replacement No charge
Change of mobile phone number No charge
Caller Line Identification Presentation (CLIP) No charge
Call Divert/Forwarding FOC – Monthly subscription fee

*Charges for usage apply.
Call Waiting/Holding
Multi-party Conferencing
Missed Call Notification
Bill Statement - Itemised RM3
Bill Statement - Non-itemised RM2
Bill Reprint - Itemised RM3
Bill Reprint - Non-itemised RM2
Refundable Deposit – Opening of Account – Foreigner [applicable for postpaid only]
RM1,000
IDD or IR Deposit / IDD and IR Deposit (Malaysian & Foreigner) [applicable for postpaid only]
RM300
Reactivation Fee (Voluntary & Non-voluntary) RM10 (monthly commitment fees will not be prorated during suspension period)
Voluntary and non-voluntary suspension No charge

Other Services Charges

Please refer to the table below to view charges for special numbers using your U Mobile mobile phone.
Special Number Rate (RM) / 60 seconds block Rate (RM) / 60 seconds block
994 Free  
991, 999 Free  
  Peak (7am - 6.59pm) Off Peak (7pm - 6.59am)
600-81-xxxx 0.13/min 0.09/min
600-82-xxxx 0.39/min 0.20/min
600-83-xxxx 0.78/min 0.39/min
600-84-xxxx 1.30/min 0.65/min
600-85-xxxx 1.95/min 0.98/min
600-86-xxxx 3.90/min 1.95/min
1800 0.30/min  
1300 0.30/min  
Voicemail 1311 As per rate plan  
U Mobile Customer Service 1318 / +6018 388 1318
FREE  
Videomail 1322 As per rate plan  
Balance Check/Top-up 1328 on-net call rate  
TNB 15454 0.30/min  
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