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U38 FAQ
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1.
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What does U38 plan offer?
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U38 is a postpaid plan offered to the mass market in the Klang Valley, Ipoh and Seremban .
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2.
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Who can subscribe to the U38 Plan?
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This plan is open to all eligible Malaysian and foreigners.
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3.
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Is there an activation fee involve upon registering for U38 plan?
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There is no activation fee.
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4.
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How much do I have to pay every month to enjoy U38 Plan?
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There is a monthly commitment fee of RM38 per month which will be charged to offset usage charges for voice call, video call, SMS and MMS.
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5.
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What are the Value Added Services (VAS) offered upon registration of the U38 Plan?
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Value Added Services with no monthly subscription fees given by default upon registration are:
CLIP
Voicemail*
Videomail*
Call Waiting
Call Holding
Call Forwarding*
Missed Call Notification
Multi-party Conference Call*
* Usage charge applies
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6.
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Will the new U38 rates apply to existing U38 subscribers?
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Yes. The new U38 rates is applicable to all existing U38 subscribers effective 01 December 2009.
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7.
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Are existing Postpaid customers allowed to convert to the U38 Plan?
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Yes, any existing U Mobile postpaid subscriber is allowed to convert to the U38 plan, but adhereing to the Ts & Cs for each different rate plans.
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8.
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As a Prepaid user, am I allowed to switch and sign up for the U38 Plan?
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Yes, you are allowed to sign up for U38 plan but the postpaid registration process will apply.
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9.
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Can I convert my Surf With You plan (with USB modem) to U38 Plan?
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No. Conversion from Surf With U (with USB modem) to U38 plan is not allowed as both plans cater to different services. Surf With U is for data usage whereas U38 is for voice bundled with data service.
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10.
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Can I send MMS and access other U Mobile's 3G services when I am out of Klang Valley?
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No. You need to be within Klang Valley, Ipoh, Seremban, and Johor Bahru (our 3G network coverage area) to send out MMS or access to our other 3G services. However, you will be covered with Domestic Roaming with Celcom when out of our 3G coverage area.
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