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U38 FAQ
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1.
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What does U38 plan offer?
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U38 is a postpaid plan, bundled with 2 months of free data service. It is offered to the mass market in the Klang Valley and is only applicable to 3G mobile phones.
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2.
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Who can subscribe to the U38 Plan?
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This plan is open to all eligible Malaysian and foreigners.
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3.
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Is there an activation fee involve upon registering for U38 plan?
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There is no activation fee.
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4.
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How much do I have to pay every month to enjoy U38 Plan?
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There is a monthly commitment fee of RM38 per month which will be charged to offset usage charges for voice call, video call, SMS and MMS.
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5.
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What are the Value Added Services (VAS) offered upon registration of the U38 Plan?
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Value Added Services with no monthly subscription fees given by default upon registration are:
CLIP
Voicemail*
Videomail*
Call Waiting
Call Holding
Call Forwarding*
Missed Call Notification
Multi-party Conference Call*
* Usage charge applies
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6.
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Will the new U38 rates apply to existing U38 subscribers?
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Yes. The new U38 rates is applicable to all existing U38 subscribers effective 18th July 2008.
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7.
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Are existing Postpaid customers allowed to convert to the U38 Plan?
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Yes, any existing U Mobile postpaid subscriber is allowed to convert to the U38 plan, but adhereing to the Ts & Cs for each different rate plans.
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8.
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As a Prepaid user, am I allowed to switch and sign up for the U38 Plan?
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Yes, you are allowed to sign up for U38 plan but with proper postpaid registration process applies.
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9.
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Can I convert my Surf With You plan (with USB modem) to U38 Plan?
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No. Conversion from Surf With U (with USB modem) to U38 plan is not allowed as both plans cater to different services. Surf With U is for data usage whereas U38 is for voice bundled with data service.
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10.
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Can I sign up supplementary lines for my U38 Plan?
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No supplementary lines are available for this plan at the current moment.
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