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We're sad to see you go

Before you leave, please help us to understand how we can improve in the future.

Please fill in your phone number. (e.g. 60188888888)

Mobile Number *

+60

1. Are you moving to Postpaid or Prepaid? *

Postpaid Prepaid

2. Which of these telco service providers are you planning to switch to? *

Celcom Celcom XPax Digi Hotlink Hotlink Postpaid Maxis Tune Talk Unifi Yes Yoodoo Others

3. What is the main reason behind your decision to discontinue our services? *

Higher speed offered by other telco Higher quota for hotspot offered by other telco More affordable price offered by other telco To enjoy unlimited Prepaid offers To enjoy Postpaid convenience (previously switching from Prepaid) Poor network or coverage in my area More phone models offered by other telco Moved to other areas that are not under U Mobile's coverage Others

4. What offers have you received from the other telco service provider? *

Cashback in e-wallet (e.g. Touch n' Go) Free devices/ electrical goods (eg. TV/ vacuum cleaner etc) Monthly Rebates None Others

5. If we can provide solutions to the issues you have faced, would you consider resuming our services? *

Yes No

6. How did you learn about the telco service provider that you are switching to? *

I did some research online: Telco websites, social media etc I was attracted by the advertisements of the other telco service provider Recommended by friends and family Walked by other telco service provider stores Walked by other telco service provider stores

I have given my consent for U Mobile to collect, record, hold, store, use and disclose my personal information for purposes which are necessary or related to the provision of Service by U Mobile according to U Mobile’s Privacy Notice.

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