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This Privacy Notice (“Notice”) explains the way we Process the Personal Information that we collect from you in the course of providing Services to you, when you use the U Mobile Group Sites or visit any of our office branches or U Mobile stores, or when you interact with us as part of our business including calling our helpdesk, taking part in a survey or trial, entering a promotion or campaign, attending our events or generally enquiring about our products or services. This Notice will apply in all of these instances. We will protect and maintain your privacy in accordance with this Notice. This Notice forms part of and shall be read together with all other terms and conditions applicable to the Services that you use. This Notice is applicable only if you are a natural person.
In the event of any conflict between the English and other language versions, the English version shall prevail.
In this Notice:-
The meaning of general words is not limited by specific examples introduced by “including” or “for example” or “such as” or similar expressions.
“Biometric Information” means any Personal Information resulting from technical processing relating to your physical, physiological or behavioural characteristics and may include your facial image, fingerprint and voice;
“Our Network” means the network owned or operated by us and includes our international and domestic service providers’ network;
“PDPA” means Personal Data Protection Act 2010, its amendment and other subsidiary legislation, order, standard and code of practice under the PDPA;
“Personal Information" means any information in our possession or control that relates directly or indirectly to you (or any other individual) to the extent that you (or the other individual) are identified or identifiable from that information or from that and other information in our possession. Reference to Personal Information in this Notice includes Sensitive Personal Information;
“Process” includes the handling of Personal Information such as collecting, recording, holding, storing, using and disclosing;
“Sensitive Personal Information” means any Personal Information as to the physical or mental health or condition, political opinions, religious beliefs or other beliefs of a similar nature, the commission or alleged commission of any offence or Biometric Information;
“Services” means any service or products offered by U Mobile Group through our Network or the U Mobile Group Sites;
“Technically Feasible” means our ability to effectively and efficiently transmit Personal Information to a third party using readily available technology infrastructure and formats;
“U Mobile” means U Mobile Sdn. Bhd. Registration No. 199101013657 (223969-U);
“U Mobile Group” or “us” or “we” means U Mobile and its subsidiaries;
“U Mobile Group Sites” means U Mobile Group’s websites including social media, WAP portal, mobile applications, programs and any other sites or portals that we own or operate;
Agreement to Processing of your Personal Information
By providing your Personal Information or obtaining the Services or by visiting or using the U Mobile Group Sites or interacting with us, you acknowledge and consent to your Personal Information being Processed by us and disclosed to any member of U Mobile Group or to third parties according to this Notice.
If you provide Personal Information about someone other than yourself (for example about your family members if you have acquired and is responsible for a Service that they will use), we rely on you to inform them that you are providing their Personal Information to us and to ensure they have consented to you giving us their information. By giving their Personal Information, you are regarded to have obtained their consent for disclosure of their Personal Information to us.
If you are under the age of 18, please ask your parents or legal guardian to review this Notice before providing us with your Personal Information and you are required to ensure that your parents or legal guardian consent on your behalf to the Processing of your Personal Information as described in this Notice.
Types of Personal Information we collect
The Personal Information we collect depends on your interaction with us, the types of Services you use or subscribe to or the U Mobile Group Sites you visit. The information we collect include:
We also collect and Process details of your usage of our Services including:-
Obligatory or voluntary Personal Information
Your Personal Information that we collect may be obligatory or voluntary. The information which are required in the registration or application form (marked with *) including forms via the U Mobile Group Sites, are examples of obligatory information that you need to provide to enable us to Process your application and subsequently provide Services to you. Other obligatory information includes the information referred to above under “Types of Personal Information we collect”. Such Personal Information is collected automatically and if you do not agree to provide such obligatory information we will not be able to or continue to provide the relevant Services or we may limit the provision of the relevant Services.
Ways of Collecting Personal Information
Your Personal Information is collected through various methods and channels directly from you, automatically when you use the U Mobile Group Sites or Services through cookies and other similar technologies, from our own records of how you use our Services or from third parties, including:
Purpose of Collecting and Processing Personal Information
We may Process your Personal Information for one or more of the following purposes: -
Third Parties Who May Have Access to Your Personal Information
In the course of providing you with our Services, your Personal Information may be disclosed among U Mobile Group for the purposes stated above and certain third parties that U Mobile Group works with including: -
Security of Personal Information
We will implement all appropriate measures to ensure the security and confidentiality of your Personal Information. We will take steps to ensure that the third parties who receive the Personal Information will protect your privacy, keep your Personal Information secure and Process it in accordance with applicable law. We will enter into appropriate contracts with the third parties, which set out sufficient guarantees in respect of the technical and organisational security measures governing the Processing of your Personal Information and ensuring that the third parties take reasonable steps to comply with those measures. The third party are also subject to the data security compliance requirements under the PDPA.
Retention of Personal Information
We will only retain your Personal Information for as long as necessary to fulfil the purpose(s) for which it was collected or to comply with any legal, regulatory or other legitimate business requirements. We will take all reasonable steps to ensure that all irrelevant or excessive Personal Information is destroyed or made anonymous as soon as reasonably possible.
Transfer of Personal Information to Places outside Malaysia
We may need to transfer your Personal Information to a place outside Malaysia for the Processing of your Personal Information as part of our provision of Services to you or if you use the Services while visiting countries outside Malaysia. Your Personal Information may be transferred to any place outside of Malaysia that has:
You consent to us transferring your Personal Information outside Malaysia in these instances. We will take reasonable precautions to ensure that any suppliers or service providers involved in the Processing of your Personal Information are contractually bound not to use your Personal Information for any reason other than to provide the Services and to adequately safeguard your Personal Information.
Marketing Communications
Upon subscribing to our services, you will be receiving marketing communications about products and services based on your preferences and interests from us and our selected merchants and strategic partners which includes promotions, marketing materials and information on future events. If you do not intend to receive or continue receiving these marketing communications or should you change your mind in relation to your previous decision, you may opt-out of such marketing communications by contacting us via the contact details provided below. Please note that if you opt out, we will stop sending you marketing communications, but we will continue sending you communications that relate to the Services we provide to you.
Link to Third Party Sites and Services
This Notice applies solely to U Mobile Group Sites and Services. If any part of U Mobile Group Sites links you to third party sites and services, those other sites and services do not operate under this Notice and we do not accept any responsibility or liability arising from those other sites and services. Any Personal Information that you make available on such third party sites or for the subscription of such third party services will be subject to the relevant third party’s privacy notice (if any) and not to our Notice. Before disclosing your Personal Information on such third party site or subscribing to such third party services, you should check that third party’s privacy notice.
Use of Cookies
The information that we collect automatically when you use the U Mobile Group Sites and Services is collected through cookies and other similar technologies. We use cookies for a number of purposes, including storing your preference for certain types of information or products, further analysis for the purpose of providing products and services to you, to improve our products or to personalize our services to you. You may adjust settings on your browser or mobile device so that you will be notified when you receive a cookie or other similar tracking tools. Please refer to your browser documentation to check if the tracking tools have been enabled on your computer or mobile device or to request not to receive cookies or to disable cookies if you do not wish to have information collected via the use of cookies. If you disable cookies you may not be able to access the U Mobile Group Sites.
Your Rights to Access, Correct and Transmit Your Personal Information and Withdrawal of Consent
You have the right to:
You must state specifically the Personal Information that you wish to access, correct or transmit. We may use our discretion in allowing such request and may take steps to verify your identity including requiring further documentary evidence and details about your request to avoid fraud and inaccuracy, before we are able to respond to your request.
We will endeavour to revert with your request within twenty-one (21) days upon receipt of your request. We may charge a fee for fulfilling your request.
Exceptions:
There are some exceptions where we may refuse your request for access, correction or direct transmission of your Personal Information including, for example:
We will notify you accordingly in such an event.
Your Obligation to Provide Accurate and Complete Personal Information
You are responsible for providing accurate and complete information to us about yourself and any other person whose Personal Information you provide us and for updating this Personal Information as and when it becomes incorrect or out of date by contacting us.
Revision to Privacy Notice
This Notice may be revised from time to time and the updated version shall apply and supersede any and all previous versions. If we make any changes to this Notice, we will post the changes on www.u.com.my. If you continue to use the Services or the U Mobile Group Sites after such posting, you will be regarded as having agreed to those changes. If you do not agree to such changes, you may terminate your relevant Services contract with us or stop using the U Mobile Group Sites.
Contact details
Should you have any queries or concerns in relation to this Notice or how we handle your Personal Information, kindly contact us at the following contact points:
1. Write in to:
Designation: Personal Data Protection Officer
E-Mail: pdpo@u.com.my
Address: 11th Floor, East, Berjaya Times Square, 1, Jalan Imbi, 55100 Kuala Lumpur |
2. Call us at:
Telephone No: +6018 388 1318 or 1318 (if using U Mobile phone) |
3. Access to your online account:
a. Self-care portal at u.com.my; or |
4. Walk-in to our Service Centres |
Version: 11 July 2025
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