Terms & Conditions
TERMS AND CONDITIONS FOR GUARANTEED CASHBACK VOUCHER CAMPAIGN
This Guaranteed Cashback Voucher Campaign ("Campaign") is organised by U Mobile Sdn. Bhd. (Registration No: 199101013657 (223969-U)) ("U Mobile") which commences at 00:00:00 on 1st September 2026 and ends at 23:59:59 on 30th November 2026 ("Campaign Period").
All entries or orders received outside the Campaign Period will be automatically disqualified.
By participating in this Campaign, you agree to be bound by all the terms and conditions below ("Terms and Conditions").
1. Campaign Eligibility
1.1. This Campaign is open to all active new and existing U Mobile individual subscribers who purchase an eligible device bundle plan via the U Mobile Online Store during the Campaign Period. "Active" means able to make and receive calls, and not suspended or barred.
1.2. Corporate accounts and enterprise lines are not eligible to participate in this Campaign.
1.3. Employees of U Mobile, its subsidiaries, affiliates, advertising/promotional agencies, and their immediate family members (spouses, children, parents, and siblings) are not allowed to participate in this Campaign.
1.4. Participants who are below the age of 18 years old are deemed to have obtained the consent of their parents or legal guardians to participate in this Campaign and agree to be bound by these Terms and Conditions.
1.5. U Mobile reserves the right to reject any order or disqualify participants without assigning any reason.
2. Campaign Mechanism & Participation
2.1. To participate in this Campaign, participants must complete the following qualifying steps within the Campaign Period:
(a) Purchase any eligible device bundle plan (Postpaid Device Bundles) via the U Mobile Online Store (https://shop.u.com.my);
(b) Complete the checkout registration with a valid Malaysian identity (NRIC/Passport), mobile number (MSISDN), and email address; and
(c) Ensure the order is successfully completed, delivered, and the associated plan is activated without cancellation or return.
2.2. Each unique NRIC / MSISDN is entitled to a maximum of one (1) reward throughout the Campaign Period.
2.3. The promotion is based on a "first-come, first-served or while stocks last" basis. No separate entry form is required.
3. Rewards & Distribution Mechanics
3.1. The available rewards, total quantities, and allocation mechanics are set out in the table below:
|
Prizes |
Quantity |
Mechanics |
|
RM1,000 Touch 'n Go eWallet Credit (Grand Prize) |
20 |
Awarded in lieu of the Guaranteed Reward to every 151st successful qualifying transaction (e.g. 151st, 302nd, 453rd, 604th, up to 3,020th). |
|
RM50 Shopee Voucher (Bonus Prize) |
1,000 |
Awarded in lieu of the Guaranteed Reward to every 3rd successful qualifying transaction (e.g. 3rd, 6th, 9th, 12th ... excluding 151st milestones). |
|
RM20 Shopee Voucher (Guaranteed Reward) |
2,000 |
Awarded to all other successful qualifying transactions on a first-come, first-served basis, while stocks last. |
4. Order Verification, Reward Retrieval & Fulfillment
4.1. Order Verification: All rewards will be made available only after U Mobile verifies that the customer's device order is successfully completed, delivered, and the mobile line is actively running.
4.2. Campaign Page Check: Participants are required to visit the official Campaign Page (https://www.u.com.my/en/personal/support/campaigns/guaranteed-cashback-voucher) after fourteen (14) calendar days from their date of purchase to check order verification status and retrieve their reward.
4.3. Reward Issuance:
(a) Shopee Vouchers (RM50 & RM20): Unique voucher codes will be revealed upon verification on the Campaign Page to the participant's registered MSISDN.
(b) Touch 'n Go eWallet Credit (RM1,000): Grand Prize winners will receive their TNG eWallet Reload PIN upon verification on the Campaign Page
4.4. Voucher Validity & Redemption: All Shopee vouchers and TNG reload PINs must be redeemed within the validity period stated on the voucher or notification. Expired or unredeemed vouchers will be forfeited and will not be replaced, extended, or refunded.
5. General Terms & Third-Party Disclaimers
5.1. Rewards are strictly non-transferable, non-assignable, non-refundable, and non-exchangeable for cash, credit, or alternative products in whole or in part.
5.2. U Mobile reserves the right to substitute any reward with another item of equivalent commercial value at its sole discretion with reasonable prior notice.
5.3. To the fullest extent permitted by law, U Mobile makes no warranties, representations, or endorsements regarding goods, services, or platforms of third-party merchants (including Shopee Malaysia and Touch 'n Go Sdn. Bhd. / TNG Digital). All redemptions on Shopee and TNG platforms are subject to their respective terms and conditions.
5.4. U Mobile shall not be held liable for any loss, delay, technical glitch, or failed delivery arising from incorrect contact information or failure to check the Campaign Page after the 14-day verification window.
6. Personal Data Protection Act 2010 (PDPA)
6.1. By participating in this Campaign, participants give explicit consent to U Mobile collecting, processing, storing, and utilizing their personal data in accordance with the U Mobile Privacy Notice (available at www.u.com.my/privacy) for purposes relating to Campaign administration, verification, reward fulfillment, and marketing publicity.
7. Governing Law & Miscellaneous
7.1. U Mobile reserves the right to alter, amend, suspend, or terminate the Campaign or these Terms and Conditions at any time with prior notice published on its official website (www.u.com.my).
7.2. These Terms and Conditions shall be governed by and construed in accordance with the Laws of Malaysia, and the courts of Malaysia shall have exclusive jurisdiction over any disputes arising hereunder.
7.3. Redress your complaints at the Consumer Forum Malaysia (CFM) at www.complaint.cfm.org.my.
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