Terms & Conditions
TERMS AND CONDITIONS FOR HOT WHEELS MONSTER TRUCKS LIVE TICKETS GIVEAWAY CAMPAIGN
1. The Hot Wheels Monster Trucks Live Tickets Giveaway (“Campaign”) is organised by U Mobile Sdn. Bhd Registration No. 199101013657 (223969-U) (“U Mobile”) which commences at 11:00 AM on 21 August 2026 and will end at 11:59 PM on 1 October 2026 (“Campaign Period”).
2. All applications received before or after the Campaign Period will be automatically disqualified.
3. By participating in this Campaign, you agree to be bound by all the terms and conditions below (“Terms and Conditions”).
4. Campaign Eligibility
a. This Campaign is open to selected Active U Mobile Prepaid and Postpaid subscribers only (Corporate account not included) who have received notification through any channel from U Mobile on the Campaign (“Notification”). “Active” means able to make and receive calls.
b. U Mobile’s employees, agencies, partners, and their immediate family members are not allowed to participate in this Campaign.
c. Participants who are below the age of 18 years old are deemed to have obtained the consent of their parents or guardians to participate in this Campaign.
d. U Mobile reserves the right to reject any entries or disqualify participants without assigning any reason.
5. Campaign Mechanics
a. To participate in this Campaign, you must complete the following steps during the Campaign Period:
Step 1: Download and login to the MyUMobile App.
Step 2: Submit your entry via reward redemption
- Go to "Rewards" and grab the "Hot Wheels Monster Trucks Live Event" campaign voucher on the Rewards page; and
- Redeem the voucher via the “My Vouchers” page to complete the submission entry (“Entry”).
b. Upon completing the steps above and meeting the eligibility criteria outlined in paragraph 4 above, you will be deemed a participant in the Campaign (“Qualified Participant”). No entry form or additional registration is required.
6. Prizes and Winner Selection
a. A total of two hundred and twenty-five (225) winners will be selected throughout the Campaign Period to receive the following prizes:
|
Prize |
Eligibility Criteria |
Weekly Winners |
Total Winners |
|
Gold Tickets x2 (One Pair) with Backstage Access |
Postpaid subscribers with a monthly rate plan value of RM68 and above |
13* |
75 |
|
Bronze Tickets x2 (One Pair) |
All eligible Prepaid and Postpaid subscribers on plans other than those stated above |
25 |
150 |
|
|
Total |
225 |
*For the final Campaign Week, only ten (10) Gold Ticket winners will be selected instead of thirteen (13), resulting in a total of seventy-five (75) Gold Ticket winners throughout the Campaign Period.
b. Qualified Participants will be categorised into the respective Prize categories based on eligibility criteria as stated in paragraph 6(a).
c. For each Campaign Week, every eighteenth (18th) valid Entry within each Prize category (i.e. the 18th, 36th, 54th, 72nd, 90th, 108th and so forth) will be shortlisted as a potential winner (“Shortlisted Participant”), based on the chronological order in which valid Entries are successfully submitted during the relevant Campaign Week.
d. The Campaign Period will be divided into Campaign Weeks (“Campaign Week”), with each Campaign Week running from Friday to Thursday, as set out below:
|
Campaign Week |
Campaign Period |
|
Week 1 |
21 August – 27 August 2026 |
|
Week 2 |
28 August – 3 September 2026 |
|
Week 3 |
4 September – 10 September 2026 |
|
Week 4 |
11 September – 17 September 2026 |
|
Week 5 |
18 September – 24 September 2026 |
|
Week 6 |
25 September – 1 October 2026 |
e. Each Qualified Participant, based on the NRIC registered to their U Mobile account, is eligible to win only one (1) Prize throughout the Campaign Period.
f. U Mobile’s determination of the Shortlisted Participants and Winners shall be final and binding, and no correspondence will be entertained.
7. Prizes Winner Notification & Fulfilment
a. Each Shortlisted Participant will be contacted within ten (10) working days after the end of the relevant Campaign Week.
b. U Mobile will notify the Shortlisted Participants of their entitlement to the prize via SMS (“Reward Notification”) or through any other communication channel deemed appropriate by U Mobile.
c. The Shortlisted Participant will receive an SMS notification containing instructions to access and complete the prize claim form for verification and ticket issuance purposes. The Shortlisted Participant must complete and submit the form, together with all required information, within ten (10) calendar days from the date of the Reward Notification.
d. The Prize, in the form of electronic tickets (“e-Tickets”), will be issued to the verified Winner via the email address provided during the prize claim verification process within twenty (20) calendar days after successful completion of the verification process.
e. U Mobile reserves the right to disqualify any Shortlisted Participant at its sole discretion in the following circumstances:
- failure to provide the required information or supporting details within the stipulated period;
- submission of incomplete, inaccurate, invalid or unverifiable information; or
- evidence or reasonable suspicion of fraudulent, dishonest or abusive conduct in connection with the Campaign.
A disqualified Shortlisted Participant shall not be entitled to any payment, compensation or Prize.
f. The Winner must ensure that their U Mobile account remains Active and is not suspended or terminated until the Prize has been delivered. “Active” means able to make and receive calls.
g. The Prizes are given on an "as is" basis and are not transferable or exchangeable for cash, in full or in part. U Mobile makes no warranties express or implied, on the quality, merchantability or fitness for a particular purpose of the Prizes.
h. U Mobile reserves the right to substitute the Prizes with a voucher or an item of similar value at any time without prior notice.
8. General
a. U Mobile’s decisions on any matter relating to this Campaign are final and binding on all participants. If any matters arise which are not covered in these Terms and Conditions, they will be determined solely by U Mobile.
b. U Mobile may change any of these Terms and Conditions including terminating or suspending this Campaign and extending the Campaign Period. Any such change will be announced on our website. It is the participant’s responsibility to check these Terms and Conditions on our website and if the participants do not agree to any of the changes, they must immediately cease participation in the Campaign.
c. All Prizes are accepted entirely at the risk of the participants. To the extent permitted by law, U Mobile excludes all liability in connection with this Campaign. All participants agree to release U Mobile from and indemnify U Mobile against all liability (including negligence) for any personal injury, for loss or damage (including loss of opportunity) or breach of any of these Terms and Conditions; whether direct or indirect, special or consequential arising out of participation in this Campaign.
d. By participating in the Campaign, all participants:
- consent for U Mobile to collect, record, hold, store, use and disclose their personal information for purposes which are necessary or related to the participation in the Campaign; and
- consent for U Mobile to disclose or publish their personal information such as their names and identities and any general information that U Mobile sees fit about the participants in any media, marketing or advertising materials; and grant U Mobile the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial or other related purpose, without any payment or compensation.
e. Any consents, indemnities, agreement, undertakings, representations and warranties given under these Terms and Conditions by participants who are below the age of 18 years old are deemed to have been given by their parents or guardians.
f. The subscription and use of U Mobile’s Prepaid and Postpaid mobile services are subject to U Mobile’s standard Prepaid and Postpaid Terms and Condition and where applicable, these Terms and Conditions. In the event of any inconsistency, U Mobile’s standard Prepaid and Postpaid Terms and Conditions will apply to the extent of such inconsistency.
g. The Campaign and these Terms and Conditions are governed by the laws of Malaysia. The participants agree that the Courts of Malaysia have jurisdiction over all matters arising from this Campaign.
Version date: 21 August 2026
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