MyUMobile App, Now Even Better

{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 0, "importantNotificationList": 0 }

Claim Now

Claim your FREE 888GB Data in MyUMobile App!

{ "layout": "fixed-width-carousel", "autoRotationDuration": 0, "useNumberPagination": false }

Everything You Need, Just a Tap Away

The MyUMobile App is greater than ever. Stay on top of your U Mobile account without ever leaving your couch!

Total control at your fingertips

Keep tabs on all your lines, view bills and usage in real-time, as well as tracking your order or port-in statuses.

Seamless, secure transactions

Skip the TAC and approve your transactions instantly and securely using biometric authentication.

More Personalised Discovery

Unlock curated perks tailored specifically to your usage.

Completely Redesigned Experience

Enjoy a simpler, faster, and more intuitive way to navigate the App.

Faster, Safer, Made for You

Enjoy a safer app with bank-grade security and enhanced protection with device management.

A Quick Guide to MyUMobile

Learn how to manage your account and access everyday app features in a few simple steps.

{ "componentId": "qgP6QMy8c" }

{ "activeTab": "msisdn", "activeTabCta": "Prepaid Pack Activation" }

NEW USER

Step 1

Under “Self Registration”, tap on ‘Physical SIM Pack’.

Step 2

Scan the SIM barcode and perform verification.

Step 3

Your SIM is now successfully registered.

*Disclaimer: New Postpaid users do not need to complete Self-Registration. Simply log in using your U Mobile number and the OTP sent to you via SMS.

EXISTING USER

Step 1

Launch the MyUMobile App and key in your U Mobile number

Step 2

Enter the OTP sent to you via SMS

NEW USER

Step 1

Open the MyUMobile App and select Broadband.

Step 2

Enter your preferred email address and set a password.

Step 3

Link your email address to your new broadband account number.

EXISTING USER

Step 1

Open the MyUMobile App and select Broadband.

Step 2

{ "componentId": "qgVNU3peI" }

{ "activeTab": "paybill", "activeTabCta": "Pay Bill" }

Step 1

Tap on ‘Pay Bill’

Step 2

Select the account and tap ‘Pay Now’

Step 3

Fill in payment amount and select payment method.

Step 1

Tap on ‘Top Up’

Step 2

Select desired amount

Step 3

Select desired payment method to complete transaction.

Step 1

In the home page tap on ‘Buy’.

Step 2

Tap on desired add-ons.

Step 3

Tap on ‘Continue’ to confirm purchase.

Step 1

Launch the MyUMobile App.

Step 2

In the main menu, tap on the usage card.

Step 3

Here you can see your plans, add-ons, contract and subscription.

Step 1

In ‘Settings’ search for ‘Device management’.

Step 2

Under ‘Device Management’ you can see devices that are logged into your account.

Step 3

You can either change primary account or log out of devices.

Step 1

In homepage tap on the profile icon

Step 2

Navigate to ‘Settings’

Step 3

Tap on the toggle on for ‘International Direct Dial & International Roaming’

Frequently Asked Questions

{ "dropdownFaqProperties": [ { "title": "FAQs", "value": "faqs", "url": "/en/personal/support/faqs.html", "isGroupLabel": true, "childList": [ { "title": "Online Store", "value": "online-store", "url": "/en/personal/support/faqs/online-store.html" }, { "title": "Devices", "value": "devices", "url": "/en/personal/support/faqs/devices.html" }, { "title": "Mobile Plans", "value": "mobile-plans", "url": "/en/personal/support/faqs/mobile-plans.html" }, { "title": "Broadband", "value": "broadband", "url": "/en/personal/support/faqs/broadband.html" }, { "title": "Digital Services", "value": "digital-services", "url": "/en/personal/support/faqs/digital-services.html" }, { "title": "Happenings", "value": "happenings", "url": "/en/personal/support/faqs/happenings.html" }, { "title": "Value Added Services ", "value": "value-added-services", "url": "/en/personal/support/faqs/value-added-services.html" }, { "title": "General Enquiries", "value": "general-enquiries", "url": "/en/personal/support/faqs/general-enquiries.html" }, { "title": "Service Tax", "value": "service-tax", "url": "/en/personal/support/faqs/service-tax.html" }, { "title": "Others ", "value": "others", "url": "/en/personal/support/faqs/others.html" } ] }, { "title": "Find a Store", "value": "store-finder", "url": "/en/personal/support/store-finder.html", "isGroupLabel": true, "childList": [] }, { "title": "Terms & Conditions", "value": "terms-conditions", "url": "/en/personal/support/terms-conditions.html", "isGroupLabel": true, "childList": [ { "title": "Promotion", "value": "promotion", "url": "/en/personal/support/terms-conditions/promotion.html" }, { "title": "General", "value": "general", "url": "/en/personal/support/terms-conditions/general.html" }, { "title": "Others", "value": "others", "url": "/en/personal/support/terms-conditions/others.html" }, { "title": "Broadband", "value": "broadband", "url": "/en/personal/support/terms-conditions/broadband.html" }, { "title": "Campaign", "value": "campaign", "url": "/en/personal/support/terms-conditions/campaign.html" }, { "title": "Prepaid", "value": "prepaid", "url": "/en/personal/support/terms-conditions/prepaid.html" }, { "title": "Postpaid", "value": "postpaid", "url": "/en/personal/support/terms-conditions/postpaid.html" } ] }, { "title": "Contact Us", "value": "contact-us", "url": "/en/personal/support/contact-us.html", "isGroupLabel": true, "childList": [ { "title": "Sponsorship Request", "value": "sponsorship-request", "url": "/en/personal/support/contact-us/sponsorship-request.html" }, { "title": "App Data Deletion Request", "value": "data-deletion-request", "url": "/en/personal/support/contact-us/data-deletion-request.html" } ] }, { "title": "Self Help ", "value": "self-help", "url": "/en/personal/support/self-help.html", "isGroupLabel": true, "childList": [ { "title": "Upgrade from Prepaid to Postpaid", "value": "upgrade-from-prepaid-to-postpaid", "url": "/en/personal/support/self-help/upgrade-from-prepaid-to-postpaid.html" }, { "title": "Lifetime Rebate for Specially-Abled-Community Content", "value": "lifetime-rebate-for-specially-abled-community-content", "url": "/en/personal/support/self-help/lifetime-rebate-for-specially-abled-community-content.html" }, { "title": "eSIM", "value": "esim", "url": "/en/personal/support/self-help/esim.html" }, { "title": "Understand Your Bill", "value": "understand-your-bill", "url": "/en/personal/support/self-help/understand-your-bill.html" }, { "title": "Bill Payment Methods", "value": "bill-payment-methods", "url": "/en/personal/support/self-help/bill-payment-methods.html" }, { "title": "Upgrade Your Plan", "value": "upsize-your-plan", "url": "/en/personal/support/self-help/upsize-your-plan.html" }, { "title": "Online Store Line Activation", "value": "online-store-line-activation", "url": "/en/personal/support/self-help/online-store-line-activation.html" }, { "title": "Prepaid Registration Guidelines", "value": "prepaid-registration-guideline", "url": "/en/personal/support/self-help/prepaid-registration-guideline.html" }, { "title": "Purchase Prepaid Plans Online", "value": "purchase-prepaid-plans-online", "url": "/en/personal/support/self-help/purchase-prepaid-plans-online.html" }, { "title": "Prepaid Self-Registration", "value": "prepaid-self-registration", "url": "/en/personal/support/self-help/prepaid-self-registration.html" }, { "title": "0% Easy Payment Plan", "value": "easy-payment-plan", "url": "/en/personal/support/self-help/easy-payment-plan.html" }, { "title": "Manage Your Lines", "value": "manage-your-lines", "url": "/en/personal/support/self-help/manage-your-lines.html" }, { "title": "Upgrade Your Plan", "value": "upgrade-your-plan", "url": "/en/personal/support/self-help/upgrade-your-plan.html" }, { "title": "ULTRA WatchShare Plan", "value": "ultra-watchshare", "url": "/en/personal/support/self-help/ultra-watchshare.html" }, { "title": "MyDigital ID Self Registration", "value": "mydid-support", "url": "/en/personal/support/self-help/mydid-support.html" }, { "title": "5G SA", "value": "5g-sa", "url": "/en/personal/support/self-help/5g-sa.html" } ] }, { "title": "Scam Awareness", "value": "scam-awareness", "url": "/en/personal/support/scam-awareness.html", "isGroupLabel": true, "childList": [] }, { "title": "Port Out Survey Form", "value": "posurvey", "url": "/en/personal/support/posurvey.html", "isGroupLabel": true, "childList": [] }, { "title": "Self Serve", "value": "self-serve", "url": "/en/personal/support/self-serve.html", "isGroupLabel": true, "childList": [ { "title": "Top Up", "value": "top-up", "url": "/en/personal/support/self-serve/top-up.html" }, { "title": "CreditSOS", "value": "credit-sos", "url": "/en/personal/support/self-serve/credit-sos.html" }, { "title": "MyUMobile App", "value": "myumobile-app", "url": "/en/personal/support/self-serve/myumobile-app.html" } ] }, { "title": "Coverage Map", "value": "coverage-map", "url": "/en/personal/support/coverage-map.html", "isGroupLabel": true, "childList": [ { "title": "Network Status", "value": "network-status", "url": "/en/personal/support/coverage-map/network-status.html" } ] }, { "title": "Customer Care", "value": "customercare", "url": "/en/personal/support/customercare.html", "isGroupLabel": true, "childList": [] }, { "title": "Partner Onboarding Product Marketing", "value": "partneronboardingpm", "url": "/en/personal/support/partneronboardingpm.html", "isGroupLabel": true, "childList": [] }, { "title": "Postpaid OOC ROI", "value": "ooc-roi", "url": "/en/personal/support/ooc-roi.html", "isGroupLabel": true, "childList": [] } ], "dropdownDefault": "/en/personal/support/self-serve/myumobile-app", "breadCrumbs": [] }