Frequently Asked Questions

Yes, the MyUMobile App is free but you will need to be a U Mobile subscriber to login to and use the app. To learn how you can join U Mobile, please visit https://www.u.com.my/support/selfhelp/switch-to-u

• Go to the App Store to download the latest MyUMobile App for iPhone. 

• Go to Google Play to download the latest MyUMobile App for Android.

• Go to the App Gallery to download the latest MyUMobile App for Huawei.

MyUMobile App allows you to:-

• View or update your account information

• View your data/voice/Add-Ons usage

• Purchase Add-Ons

• Pay bills and access payment history

• Perform top-ups

• Change your current rate plan

• Subscribe to new services/ insurance

• Grab reward deals and discover lots more exciting features!

• Manage multiple accounts and lines

First, check to see if you are running on the latest version of our app. If not, update it via the App Store (iPhone) or Google Play (Android). If updating your app does not resolve your problem, please reach out to us via any of the following channels:

• Get in touch with us

• Drop us a message via Facebook with a description of the issues you’re facing.

• Call us at 1318 using your U Mobile number.

   

   

Please include the following information in your report:

1. Your mobile no.

2. Type of device

3. Details on how you encountered the problem

Yes, you can view and manage  your multiple postpaid, prepaid, & broadband lines . However, only verified ID types will be able to link multiple accounts via the MyUMobile App.
Once your accounts have been linked, kindly refresh your screen or logout and login again.

Enter your MSISDN and perform an OTP verification.

Once your OTP is verified, you will be directed to the Homepage.

If you have more than one MSISDNs with U Mobile, you may perform steps in Q5.

If you are only subscribed to our broadband service, kindly follow these steps:

• Key in your MSISDN, then proceed to login using your email address.
• After, key in the details of your broadband susbscription. Note that you will need your IC/Passport number and your billing account number
• Proceed to login using your email address and password
• Once your password is verified, you will be directed to the Homepage.

If you have more than one MSISDNs with U Mobile, you may perform steps in Q5.

To check if your payment has gone through successfully, go to the Bill Payment page and tap on ‘Bill Statement’.

Access the latest deals by tapping on Rewards & Promotions > Subscriber Rewards in the navigation menu. Your saved deals can be found under My Vouchers. Special Offers are exclusive deals reserved just for you. So, don’t miss out on these exclusives!

Yes, after you have completed the steps in Q5, as long as you have logged in before and validated the mobile number. If you haven't completed the steps in Q5, you can log in with your chosen mobile number and OTP at any time, but you will only be able to view your own respective details.

Yes, you do.

No, only one login is allowed to perform linking. The rest of the MSISDN logins will be treated as individual logins, but UHome5G will not be able to log in individually.

Yes, you can. However if you are not a U Mobile susbscriber, you will be prompted to access the eShop instead when you're logged into the app.  But if you are a U Mobile subsriber, you may login to the app and be directed to the Homepage.

Yes, you can.