Frequently Asked Questions

Do I need to be a U Mobile subscriber to use the MyUMobile app? Is it available for free?
How do I download the MyUMobile App?
What can I do with the MyUMobile App?
What should I do if I encounter issues relating to the mobile app?
I have multiple accounts. Can I view them all in the MyUMobile App?
I am a Postpaid or Prepaid customer, how do I log in to the app?
I am a U Home 5G customer, how do I log in to the app?
How can I check if my bill payment went through successfully?
Where can I see exciting Deals and My Vouchers?
Can I access a different mobile number from MyUMobile App on my phone?
Do I need to be connected to the Internet to use the MyUMobile App?
Can I perform account linking/binding for multiple logins?
Can I perform app account deletion?
Can I create an eShop login and still access the mobile app?
Can I create a mobile app login and still access the eShop?

More Ways to Reach Out

Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.

MyUmobile App

MyUMobile App

Enjoy a better, faster and safer experience today!

Facebook

Facebook

Drop us your message on Messenger.

 

Instagram

Instagram

Have questions? Feel free to DM us!

 

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