{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 35, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eOur Online Store is currently undergoing a scheduled maintenance upgrade from 30 Jan - 6 Feb.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":9,"day":13},"instant":{"seconds":1726156800,"nanos":0},"nowDate":"Sep 13, 2024, 12:00:00 AM","nowTime":"2024-09-13","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eKindly visit our \u003ca href\u003d\"/content/u-mobile/en/personal/support/store-finder.html\" target\u003d\"_blank\"\u003enearest store\u003c/a\u003e for assistance on purchases \u0026amp; port-in requests. Thank you.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":9,"day":13},"instant":{"seconds":1726156800,"nanos":0},"nowDate":"Sep 13, 2024, 12:00:00 AM","nowTime":"2024-09-13","validTime":0}] }
icon
icon
{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Get 5G
Contact Us

Suggested Search

Popular Search

Popular on U Mobile

Pre-Order iPhone 16 Series
Pre-Order iPhone 16 Series

Get the latest iPhone 16 series with Unbeatable 5G U Postpaid plans, from now till 20 September 2024. Pre-order yours at U Mobile today!
Unbeatable 5G Devices
Unbeatable 5G Devices

Browse our amazing selection of FREE Unbeatable 5G devices with 1,000GB of high-speed 5G data for all your mobile activities. Click here for more!
U Home 5G x sooka Premium
U Home 5G x sooka Premium

Get fibre-like speeds and exclusive live sports with our U Home 5G x sooka Premium Bundle. Enjoy home entertainment with your loved ones - just click here!
iPhone 15 Pro
iPhone 15 Pro

Unbeatable savings & flexibility with your iPhone 15 Pro via Unbeatable 5G U Postpaid plans. Enjoy 0% instalment with U PayLater. Sign up today!

Postpaid Plans
Postpaid Plans

Enjoy up to 1,000GB 5G data with our new U Postpaid plans. Check it out now!
Data Plans
Data Plans

The No.1 Unlimited Prepaid, NOW 2X FASTER only RM25/mth! Stream, game, and social non-stop with lightning speed on U Prepaid.
Devices
Devices

Own the latest 5G Devices with U PayLater or U SaveMore.
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Get 5G

Frequently Asked Questions

{ "searchResultPagePath": "/content/u-mobile/en/personal/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox.suggestions" }

Suggested Searches
{ "dropdownFaqProperties": [ { "title": "Online Store", "value": "online-store", "url": "/content/u-mobile/en/personal/support/faqs/online-store.html", "isGroupLabel": true, "childList": [ { "title": "General Enquiries", "value": "general-enquiries", "url": "/content/u-mobile/en/personal/support/faqs/online-store/general-enquiries.html" }, { "title": "Purchase of Plan and Device", "value": "purchase-of-plan-and-device", "url": "/content/u-mobile/en/personal/support/faqs/online-store/purchase-of-plan-and-device.html" }, { "title": "Line Activation", "value": "line-activation", "url": "/content/u-mobile/en/personal/support/faqs/online-store/line-activation.html" }, { "title": "Shipping & Delivery", "value": "shipping-delivery", "url": "/content/u-mobile/en/personal/support/faqs/online-store/shipping-delivery.html" }, { "title": "Returns and Refunds", "value": "returns-and-refunds", "url": "/content/u-mobile/en/personal/support/faqs/online-store/returns-and-refunds.html" }, { "title": "Easy Payment Plan", "value": "easy-payment-plan", "url": "/content/u-mobile/en/personal/support/faqs/online-store/easy-payment-plan.html" } ] }, { "title": "Devices", "value": "devices", "url": "/content/u-mobile/en/personal/support/faqs/devices.html", "isGroupLabel": true, "childList": [ { "title": "iPhone", "value": "iphone", "url": "/content/u-mobile/en/personal/support/faqs/devices/iphone.html" }, { "title": "Android", "value": "android", "url": "/content/u-mobile/en/personal/support/faqs/devices/android.html" }, { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/faqs/devices/general.html" } ] }, { "title": "Mobile Plans", "value": "mobile-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans.html", "isGroupLabel": true, "childList": [ { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general.html" }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid.html" }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid.html" } ] }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband.html", "isGroupLabel": true, "childList": [ { "title": "Fibre Broadband", "value": "fibre-broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband/fibre-broadband.html" }, { "title": "Fibre Broadband Support", "value": "fibre-broadband-support", "url": "/content/u-mobile/en/personal/support/faqs/broadband/fibre-broadband-support.html" }, { "title": "Fibre Broadband Self Troubleshooting", "value": "fibre-broadband-self-troubleshooting", "url": "/content/u-mobile/en/personal/support/faqs/broadband/fibre-broadband-self-troubleshooting.html" }, { "title": "Fibre Broadband ONU: LED Indicator", "value": "fibre-broadband-onu-led-indicator", "url": "/content/u-mobile/en/personal/support/faqs/broadband/fibre-broadband-onu-led-indicator.html" }, { "title": "Ultra Unlimited Home Fibre Broadband", "value": "ultra-unlimited-home-fibre-broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband/ultra-unlimited-home-fibre-broadband.html" }, { "title": "U Home 5G Launch Promo", "value": "u-home-5g-launch-promo", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g-launch-promo.html" }, { "title": "U Home 5G", "value": "u-home-5g", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g.html" }, { "title": "U Home 5G x sooka VIP ROI", "value": "u-home-5g-sooka-vip-roi", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g-sooka-vip-roi.html" }, { "title": "U Home Fibre", "value": "u-home-fibre", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-fibre.html" }, { "title": "U Home Fibre Discount Promo", "value": "u-home-fibre-discount-promo", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-fibre-discount-promo.html" }, { "title": "Free Wi-Fi 6 5G Router with U Home 5G", "value": "u-home-5g-router-bundle", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g-router-bundle.html" }, { "title": "U Home 5G x sooka Premium", "value": "u-home-5g-sooka-premium", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g-sooka-premium.html" }, { "title": "U Home 5G with Samsung TV", "value": "u-home-5g-samsung-tv", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g-samsung-tv.html" }, { "title": "sooka Premium Merdeka Extravaganza Campaign", "value": "sooka-premium-merdeka-extravaganza-campaign", "url": "/content/u-mobile/en/personal/support/faqs/broadband/sooka-premium-merdeka-extravaganza-campaign.html" } ] }, { "title": "Digital Services", "value": "digital-services", "url": "/content/u-mobile/en/personal/support/faqs/digital-services.html", "isGroupLabel": true, "childList": [ { "title": "Roaming & IDD​", "value": "roaming", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/roaming.html" }, { "title": "Lifestyle", "value": "lifestyle", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle.html" } ] }, { "title": "Happenings", "value": "happenings", "url": "/content/u-mobile/en/personal/support/faqs/happenings.html", "isGroupLabel": true, "childList": [ { "title": "Events & Promotions", "value": "events-promotions", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions.html" }, { "title": "Rewards", "value": "rewards", "url": "/content/u-mobile/en/personal/support/faqs/happenings/rewards.html" }, { "title": "Campaign", "value": "campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign.html" } ] }, { "title": "Value Added Services ", "value": "value-added-services", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services.html", "isGroupLabel": true, "childList": [ { "title": "Call Forwarding", "value": "call-forwarding", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/call-forwarding.html" }, { "title": "Call Waiting and Hold", "value": "call-waiting-and-hold", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/call-waiting-and-hold.html" }, { "title": "Calling Line Identify Presentation (CLIP / Caller ID)", "value": "calling-line-identify-presentation-clip-caller-id", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/calling-line-identify-presentation-clip-caller-id.html" }, { "title": "Missed Call Notification (MCN)", "value": "missed-call-notification-mcn", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/missed-call-notification-mcn.html" }, { "title": "MMS", "value": "mms", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/mms.html" }, { "title": "Multi Conference Call", "value": "multi-conference-call", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/multi-conference-call.html" }, { "title": "UPackage for Android", "value": "upackage-for-android", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/upackage-for-android.html" }, { "title": "Video Call", "value": "video-call", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/video-call.html" }, { "title": "Video Mail", "value": "video-mail", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/video-mail.html" }, { "title": "Voicemail Service", "value": "voicemail-service", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/voicemail-service.html" }, { "title": "Calling Line Identification Restriction (CLIR)", "value": "clir", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/clir.html" }, { "title": "MyUMobile App", "value": "myumobile-app", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/myumobile-app.html" }, { "title": "Ringback Tone", "value": "ringback-tone", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/ringback-tone.html" }, { "title": "Caller Line Identification Restriction (CLIR)", "value": "caller-line-identification-restriction-masking-service", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/caller-line-identification-restriction-masking-service.html" } ] }, { "title": "General Enquiries", "value": "general-enquiries", "url": "/content/u-mobile/en/personal/support/faqs/general-enquiries.html", "isGroupLabel": true, "childList": [ { "title": "Prepaid Data Verification Exercise", "value": "prepaid-data-verification-exercise", "url": "/content/u-mobile/en/personal/support/faqs/general-enquiries/prepaid-data-verification-exercise.html" }, { "title": "Complaint Handling Process", "value": "complaint-handling-process", "url": "/content/u-mobile/en/personal/support/faqs/general-enquiries/complaint-handling-process.html" } ] }, { "title": "Service Tax", "value": "service-tax", "url": "/content/u-mobile/en/personal/support/faqs/service-tax.html", "isGroupLabel": true, "childList": [ { "title": "Service Tax 2018", "value": "service-tax-2018", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/service-tax-2018.html" }, { "title": "Prepaid Service Tax ", "value": "prepaid-service-tax", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/prepaid-service-tax.html" }, { "title": "Postpaid Service Tax ", "value": "postpaid-service-tax", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/postpaid-service-tax.html" }, { "title": "Understanding Your Bill (New Bill 2022)", "value": "understanding-your-bill-new-bill-2022", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/understanding-your-bill-new-bill-2022.html" }, { "title": "Understand Your Bill", "value": "understand-your-bill", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/understand-your-bill.html" } ] }, { "title": "Others ", "value": "others", "url": "/content/u-mobile/en/personal/support/faqs/others.html", "isGroupLabel": true, "childList": [ { "title": "3G Network Retirement", "value": "3g-network-retirement", "url": "/content/u-mobile/en/personal/support/faqs/others/3g-network-retirement.html" }, { "title": "U Mobile 5G", "value": "umobile-5g", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/faqs/value-added-services/calling-line-identify-presentation-clip-caller-id.html", "breadCrumbs": [ { "title": "FAQs", "url": "/content/u-mobile/en/personal/support/faqs.html" }, { "title": "Value Added Services ", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services.html" } ] }

Can't Find the Help You Need?

If you require further assistance, you can get in touch with us via the following channels.

my-u-mobile-app

MyUMobile App

Reach out to us through the MyUMobile App.

Download App
facebook

Facebook

Drop us your message on Messenger.

Chat Now
Instagram

Instagram

Have questions? Feel free to DM us!

DM Now
my-u-mobile-app

MyUMobile App

Reach out to us through the MyUMobile App.

Download App
facebook

Facebook

Drop us your message on Messenger.

Chat Now
Instagram

Instagram

Have questions? Feel free to DM us!

DM Now
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.
Proceed