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With cyber intrusions becoming more common affecting large organisations globally, the industry has been working hard to continuously ensure that our customers’ information is protected from unauthorized access.", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/21-november-2017.html", "articleDate": "21 Nov 2017", "categoryTag": {}, "monthTag": { "label": "Nov", "value": "Nov" }, "yearTag": { "label": "2017", "value": "2017" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phones and Internet in Malaysia.", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/07-august-2017.html", "articleDate": "07 Aug 2017", "categoryTag": {}, "monthTag": { "label": "Aug", "value": "Aug" }, "yearTag": { "label": "2017", "value": "2017" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "Beware of fraudulent voice calls. Recently some syndicates overseas have been defrauding mobile phone users using \"missed called\" method. ", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/11-april-2017.html", "articleDate": "11 Apr 2017", "categoryTag": {}, "monthTag": { "label": "Apr", "value": "Apr" }, "yearTag": { "label": "2017", "value": "2017" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "We regret to inform our customers that due to an IT system error, there were inaccuracies in U Mobile's March postpaid bills dated 15th March 2017. ", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/15-march-2017.html", "articleDate": "15 Mar 2017", "categoryTag": {}, "monthTag": { "label": "Mar", "value": "Mar" }, "yearTag": { "label": "2017", "value": "2017" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is launching the Survey on Broadcasting Services (Radio and TV) 2017 from 1 February 2017 until 30 June 2017. ", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/01-february-2017.html", "articleDate": "01 Feb 2017", "categoryTag": {}, "monthTag": { "label": "Feb", "value": "Feb" }, "yearTag": { "label": "2017", "value": "2017" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is launching the Internet Users Survey (IUS) 2016. Canvassing period is from 14 November 2016 until 31 January 2017.", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/14-november-2016.html", "articleDate": "14 Nov 2016", "categoryTag": {}, "monthTag": { "label": "Nov", "value": "Nov" }, "yearTag": { "label": "2016", "value": "2016" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is extending the Mobile Broadband Survey 2016. Canvassing period is from 9 August 2016 until 31 October 2016.", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/08-august-2016.html", "articleDate": "08 Aug 2016", "categoryTag": {}, "monthTag": { "label": "Aug", "value": "Aug" }, "yearTag": { "label": "2016", "value": "2016" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Mobile Broadband Survey 2016. Canvassing period is from 26 January 2016 until 29 February 2016. ", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/26-january-2016.html", "articleDate": "26 Jan 2016", "categoryTag": {}, "monthTag": { "label": "Jan", "value": "Jan" }, "yearTag": { "label": "2016", "value": "2016" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Consumer Satisfaction Survey 2016. Canvassing period is from 10 March 2016 until 30 June 2016.", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/23-january-2016.html", "articleDate": "23 Jan 2016", "categoryTag": {}, "monthTag": { "label": "Jan", "value": "Jan" }, "yearTag": { "label": "2016", "value": "2016" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2015. Canvassing period is from 24 October 2015 until 24 December 2015. ", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/23-october-2015.html", "articleDate": "23 Oct 2015", "categoryTag": {}, "monthTag": { "label": "Oct", "value": "Oct" }, "yearTag": { "label": "2015", "value": "2015" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2015 and Hand Phone Users Survey 2015. Canvassing period is from 23 May 2015 until 30 August 2015.", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/22-may-2015.html", "articleDate": "22 May 2015", "categoryTag": {}, "monthTag": { "label": "May", "value": "May" }, "yearTag": { "label": "2015", "value": "2015" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "Please be informed that effective 12 February 2015, the video mail service will no longer be available. We apologise for any inconvenience caused.", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/12-february-2015.html", "articleDate": "12 Feb 2015", "categoryTag": {}, "monthTag": { "label": "Feb", "value": "Feb" }, "yearTag": { "label": "2015", "value": "2015" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Consumer Satisfaction Survey 2015. Canvassing period is from 24 January 2015 until 30 April 2015.", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/23-january-2015.html", "articleDate": "23 Jan 2015", "categoryTag": {}, "monthTag": { "label": "Jan", "value": "Jan" }, "yearTag": { "label": "2015", "value": "2015" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) will be extending the Hand Phone Users Survey 2014. Canvassing period will be extended until 30th November 2014.", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/31-october-2014.html", "articleDate": "31 Oct 2014", "categoryTag": {}, "monthTag": { "label": "Oct", "value": "Oct" }, "yearTag": { "label": "2014", "value": "2014" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "The 10% IDD Top Up Bonus has ended effective 5 September 2014. Stay tuned for more upcoming promotions.", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/17-september-2014.html", "articleDate": "17 Sep 2014", "categoryTag": {}, "monthTag": { "label": "Sep", "value": "Sep" }, "yearTag": { "label": "2014", "value": "2014" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Hand Phone Users Survey 2014. Canvassing period is from 16 August 2014 until 31 October 2014.", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/15-august-2014.html", "articleDate": "15 Aug 2014", "categoryTag": {}, "monthTag": { "label": "Aug", "value": "Aug" }, "yearTag": { "label": "2014", "value": "2014" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "Please note that effective 15thAugust 2014, Free 10MB High Speed Internet will no longer be available for top up below RM30.", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/15-august-20141.html", "articleDate": "15 Aug 2014", "categoryTag": {}, "monthTag": { "label": "Aug", "value": "Aug" }, "yearTag": { "label": "2014", "value": "2014" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2014. Canvassing period is from 28 June 2014 until 31 August 2014. ", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/27-june-2014.html", "articleDate": "27 Jun 2014", "categoryTag": {}, "monthTag": { "label": "Jun", "value": "Jun" }, "yearTag": { "label": "2014", "value": "2014" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "We take your privacy seriously and will only disclose your personal data when necessary and in accordance with our Privacy Policy. ", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/11-june-2014.html", "articleDate": "11 Jun 2014", "categoryTag": {}, "monthTag": { "label": "Jun", "value": "Jun" }, "yearTag": { "label": "2014", "value": "2014" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Broadband Survey 2014. Canvassing period is from 12 April 2014 until 30 June 2014.", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/12-april-2014.html", "articleDate": "12 Apr 2014", "categoryTag": {}, "monthTag": { "label": "Apr", "value": "Apr" }, "yearTag": { "label": "2014", "value": "2014" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "Effective 1 April 2014, the deactivation period for all U Mobile Prepaid Plans will be 60 days.", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/24-march-2014.html", "articleDate": "24 Mar 2014", "categoryTag": {}, "monthTag": { "label": "Mar", "value": "Mar" }, "yearTag": { "label": "2014", "value": "2014" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "Effective 8 January 2014, changes to the existing U Prepaid Plan are as follows", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/08-january-2014.html", "articleDate": "23 Oct 2015", "categoryTag": {}, "monthTag": { "label": "Oct", "value": "Oct" }, "yearTag": { "label": "2015", "value": "2015" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "Effective 8 January 2014, credit validity for all Existing and New Prepaid Plans will be 2x longer.", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/08-january-20141.html", "articleDate": "08 Jan 2014", "categoryTag": {}, "monthTag": { "label": "Jan", "value": "Jan" }, "yearTag": { "label": "2014", "value": "2014" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "Effective 11th Dec 2013, 018 Plan subscribers will automatically be upgraded to our U Prepaid Plan to enjoy better call and SMS rates.", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/11-december-2013.html", "articleDate": "11 Dec 2013", "categoryTag": {}, "monthTag": { "label": "Dec", "value": "Dec" }, "yearTag": { "label": "2013", "value": "2013" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "Dear Valued Customer, As part of our effort to further improve our service, please be informed that we are undergoing scheduled maintenance from Saturday 26th Oct (10pm) until Sunday 27th Oct (1pm).", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/25-october-2013.html", "articleDate": "25 Oct 2013", "categoryTag": {}, "monthTag": { "label": "Oct", "value": "Oct" }, "yearTag": { "label": "2013", "value": "2013" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the Internet Users Survey 2013 to collect data related to usage of Internet.", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/18-october-2013.html", "articleDate": "18 Oct 2013", "categoryTag": {}, "monthTag": { "label": "Oct", "value": "Oct" }, "yearTag": { "label": "2013", "value": "2013" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "This is to inform that the Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) is conducting the Hand Phone Users Survey 2013. ", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/23-august-2013.html", "articleDate": "23 Aug 2013", "categoryTag": {}, "monthTag": { "label": "Aug", "value": "Aug" }, "yearTag": { "label": "2013", "value": "2013" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "Effective 27 July 2013, our new data Pay As You Use (PAYU) rate will be charged at RM0.10/MB. Applicable to both postpaid and prepaid plans.", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/27-july-2013.html", "articleDate": "27 Jul 2013", "categoryTag": {}, "monthTag": { "label": "Jul", "value": "Jul" }, "yearTag": { "label": "2013", "value": "2013" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "As part of our effort to further improve our service, please be advised that scheduled maintenance will be conducted from 11pm on Saturday 20th April till 9am on Sunday 21st April.", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/18-april-2013.html", "articleDate": "18 Apr 2013", "categoryTag": {}, "monthTag": { "label": "Apr", "value": "Apr" }, "yearTag": { "label": "2013", "value": "2013" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "This is to inform that the Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) is conducting the Mobile Broadband Users Survey 2013. ", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/21-february-2013.html", "articleDate": "21 Feb 2013", "categoryTag": {}, "monthTag": { "label": "Feb", "value": "Feb" }, "yearTag": { "label": "2013", "value": "2013" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "Consumer Satisfaction Survey - Courier Service (Individual and Business)", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/25-november-2021.html", "articleDate": "25 Nov 2021", "categoryTag": {}, "monthTag": { "label": "Nov", "value": "Nov" }, "yearTag": { "label": "2021", "value": "2021" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "Termination Of Caller Line Identification Restriction (CLIR) Masking Service", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/28-june-2023.html", "articleDate": "28 Jun 2023", "categoryTag": {}, "monthTag": { "label": "Jun", "value": "Jun" }, "yearTag": { "label": "2023", "value": "2023" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "Broadband Quality of Experience Survey 2023 (BQoES 2023)", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/15-july-2023.html", "articleDate": "15 Jul 2023", "categoryTag": {}, "monthTag": { "label": "Jul", "value": "Jul" }, "yearTag": { "label": "2023", "value": "2023" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "CFM Seeks Public Feedback on a Draft Subcode to Strengthen Consumer Protection for Mobile Services in Malaysia", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/10-february-2025.html", "articleDate": "10 Feb 2025", "categoryTag": {}, "monthTag": { "label": "Feb", "value": "Feb" }, "yearTag": { "label": "2025", "value": "2025" }, "categoryStickerColor": "", "child": [] }, { "pageTitle": "Public Advisory: Beware of Fraudulent Letters Impersonating U Mobile or Claiming To Represent U Mobile", "pageMetaImagePath": "/content/dam/u-mobile/about-us/default-metaimage-umobile-logo.png/jcr:content/renditions/cq5dam.web.1200.630.webp", "pageUrl": "/content/u-mobile/en/personal/support/important-notices/18-december-2025.html", "articleDate": "18 Dec 2025", "categoryTag": {}, "monthTag": { "label": "Dec", "value": "Dec" }, "yearTag": { "label": "2025", "value": "2025" }, "categoryStickerColor": "", "child": [] } ], "categoryTag": [], "yearTag": [ { "label": "2013", "value": "2013" }, { "label": "2014", "value": "2014" }, { "label": "2015", "value": "2015" }, { "label": "2016", "value": "2016" }, { "label": "2017", "value": "2017" }, { "label": "2018", "value": "2018" }, { "label": "2019", "value": "2019" }, { "label": "2020", "value": "2020" }, { "label": "2021", "value": "2021" }, { "label": "2023", "value": "2023" }, { "label": "2025", "value": "2025" } ], "monthTag": [{"label": "January","value": "Jan"},{"label": "February","value": "Feb"},{"label": "March","value": "Mar"},{"label": "April","value": "Apr"},{"label": "May","value": "May"},{"label": "June","value": "Jun"},{"label": "July","value": "Jul"},{"label": "August","value": "Aug"},{"label": "September","value": "Sep"},{"label": "Oct","value": "October"},{"label": "November","value": "Nov"},{"label": "December","value": "Dec"}] }

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