{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 35, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eOur Online Store is currently undergoing a scheduled maintenance upgrade from 30 Jan - 6 Feb.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":4,"day":23},"instant":{"seconds":1713801600,"nanos":0},"nowDate":"Apr 23, 2024, 12:00:00 AM","nowTime":"2024-04-23","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eKindly visit our \u003ca href\u003d\"/content/u-mobile/en/personal/support/store-finder.html\" target\u003d\"_blank\"\u003enearest store\u003c/a\u003e for assistance on purchases \u0026amp; port-in requests. Thank you.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":4,"day":23},"instant":{"seconds":1713801600,"nanos":0},"nowDate":"Apr 23, 2024, 12:00:00 AM","nowTime":"2024-04-23","validTime":0}] }
{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }

21 November 2017


Data Security Is Important To Us

U Mobile takes data security seriously. With cyber intrusions becoming more common affecting large organisations globally, the industry has been working hard to continuously ensure that our customers’ information is protected from unauthorized access. We would like to assure our customers that we are constantly improving the security of our systems.


Recently, there was news that telco customers’ data from 2014 was made available for sale. From the information gathered, it would appear that the mobile industry had a system breach in 2014. MCMC and the police are investigating this incident and the industry is providing its fullest cooperation and support to this matter.


There have also been fears that leaked data could be used for SIM cloning. We wish to reassure the public whatever information that we have come across so far in relation to the reported incident is insufficient for any parties to clone a SIM card.


We ask that our customers remain patient while MCMC and the authorities investigate this matter. On a general basis, we urge all our customers to exercise precaution when receiving information from unfamiliar sources and do be on guard against scam emails and phone calls.


Please be reassured that the industry is managing customer data with the utmost care.


Customers can reach out to our respective Customer Care for any further queries.


{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.