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RM0 iPhone Promo

Own an iPhone 16e, 15 pro, 15 or 13 & pay RM0 for the first 6 months. Get free global roaming & 1,000GB of high-speed 5G data on your new phone, only with U Mobile.

Unbeatable 5G Devices

Browse our amazing selection of FREE Unbeatable 5G devices with 1,000GB of high-speed 5G data for all your mobile activities. Click here for more!

iPhone 16 Series

Experience unbeatable savings & flexibility with iPhone 16 Series via U Mobile's Postpaid plans. Enjoy 0% instalment with U PayLater. Sign up today!

Google Pixel 9a

Smart, sleek, and AI-powered. The Google Pixel 9a with Gemini lets you do more and save more – get yours now at an unbeatable price.

Wireless

Enjoy fibre-like speeds with U Home 5G! This wireless broadband comes with unlimited internet plans that include free Wi-Fi 6 5G router or Samsung TV. Get now!

Postpaid Plans

Subscribe to U Mobile's Postpaid Data Plans - U Postpaid 38, 68 & 98. Enjoy Ultra Hotspot on 4G and 5G network & Unlimited Local Calls from RM38/mth. Get it now!

Data Plans

Enjoy faster Unlimited Prepaid Data at only RM25/month. Stream, game, and socialise non-stop with lightning speed on U Prepaid, Malaysia's best 5G Prepaid plan.

Latest 5G Devices

Enjoy unbeatable savings & flexibility with U PayLater when you purchase the latest 5G phones along with U Mobile's U Postpaid plans. Get to know more now.

Mobile Plans

Devices

Broadband

Lifestyle

Deals Support Next Gen 5G

Mobile Plans

Devices

Broadband

Lifestyle

Deals

Support

Next Gen 5G

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Switch to U with These Simple Steps

Step 1

Before you port-in to U Mobile, read the guidelines here.

Step 2

Visit our Online Store and choose your desired plan. Select Switch To U to begin the port-in process.

Step 3

Once your order is confirmed, follow the steps here*, then activate your SIM to complete your port-in process.

Step 4

For the latest update on your port-in progress, check your Order History or Switch to U Status.**

*Check your Switch to U status regularly and activate your SIM card within 14 days of receipt to prevent your order from being automatically cancelled.
**Check your status online or through the same channel you used to opt for port-in.

Things to Note When U Switch

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Before submitting your Switch to U request, please ensure that you:

Settle all outstanding bills

Have no active contract

Have an active principal and
supplementary lines (if any)

Are the registered owner of
the mobile number

Are 18+
(Those aged 12-17 can only
buy Prepaid plans)

Check your Switch to U status in our Online Store

Track whether your port-in is successful after confirming the switch with your current provider and activating your SIM

Check now

Make sure you reply to your current service provider to complete the port-in process

Here are the types of SMS you may receive:

{}

Maxis

Digi

Celcom

Maxis

Digi

Celcom

How to proceed if your port-in request is unsuccessful

Resubmit Your Application

Check the reason for your failed port-in and review the actions required here.*

Submit New Port-in Request

If you're unable to resubmit your application, check that your previous submissions have been cancelled before submitting a new port-in request.

*You can resubmit your request up to 3 times within 14 days. If no action is taken during this period, the order will be cancelled automatically.

Activate your SIM to complete your port-in to U Mobile

Physical SIM

Insert the new SIM into your device once your port-in is successful and your SIM will then be activated.

eSIM

On your Online Store dashboard, check the Order History to know whether your port-in is successful.

Retrieve the QR code from your email or MyUMobile App before activating your eSIM.

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Switch to Unbeatable Plans

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Family Plan

Postpaid Plans

Prepaid Plans

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