{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
switch-to-you-postpaid

Switch to U Mobile Postpaid

switch-to-you-prepaid

Switch to U Mobile Prepaid

Already Made The Switch to U?

switch-to-you-postpaid

Check your status here if you have requested for the switch

switch-to-you-prepaid

Already got your U Mobile SIM card?

{ "fullWidth": false, "numberOfTiles": 2, "componentId": "fZEOjiY", "crossSellType": "general" }

Frequently Asked Questions

Get your questions answered here.​

{ "componentId": "gCGBXPI" }
Postpaid MNP
Prepaid MNP
{ "dropdownFaqProperties": [ { "title": "Home", "value": "home", "url": "/content/u-mobile/en/personal/home.html", "isGroupLabel": true, "childList": [] }, { "title": "Devices", "value": "devices", "url": "/content/u-mobile/en/personal/devices.html", "isGroupLabel": true, "childList": [ { "title": "5G Devices", "value": "5g-devices-original", "url": "/content/u-mobile/en/personal/devices/5g-devices-original.html" }, { "title": "Latest 5G Devices", "value": "5g-devices", "url": "/content/u-mobile/en/personal/devices/5g-devices.html" }, { "title": "5G Devices", "value": "5g-devices1", "url": "/content/u-mobile/en/personal/devices/5g-devices1.html" } ] }, { "title": "Mobile Plans", "value": "mobile-plans", "url": "/content/u-mobile/en/personal/mobile-plans.html", "isGroupLabel": true, "childList": [ { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/mobile-plans/postpaid.html" }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/mobile-plans/prepaid.html" }, { "title": "Roaming & IDD ", "value": "roaming-idd", "url": "/content/u-mobile/en/personal/mobile-plans/roaming-idd.html" }, { "title": "Switch To U ", "value": "switch-to-u", "url": "/content/u-mobile/en/personal/mobile-plans/switch-to-u.html" }, { "title": "MyUmobile App", "value": "myumobile-app", "url": "/content/u-mobile/en/personal/mobile-plans/myumobile-app.html" } ] }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/personal/broadband.html", "isGroupLabel": true, "childList": [ { "title": "Fibre Broadband", "value": "fibre-broadband", "url": "/content/u-mobile/en/personal/broadband/fibre-broadband.html" }, { "title": "U Home 5G", "value": "u-home-5g", "url": "/content/u-mobile/en/personal/broadband/u-home-5g.html" } ] }, { "title": "Lifestyle", "value": "lifestyle", "url": "/content/u-mobile/en/personal/lifestyle.html", "isGroupLabel": true, "childList": [ { "title": "Entertainment", "value": "entertainment", "url": "/content/u-mobile/en/personal/lifestyle/entertainment.html" }, { "title": "Carrier Billing", "value": "carrier-billing", "url": "/content/u-mobile/en/personal/lifestyle/carrier-billing.html" }, { "title": "Others ", "value": "others", "url": "/content/u-mobile/en/personal/lifestyle/others.html" }, { "title": "Financial", "value": "financial", "url": "/content/u-mobile/en/personal/lifestyle/financial.html" }, { "title": "Travel", "value": "travel", "url": "/content/u-mobile/en/personal/lifestyle/travel.html" } ] }, { "title": "Deals", "value": "deals", "url": "/content/u-mobile/en/personal/deals.html", "isGroupLabel": true, "childList": [ { "title": "Banking Carnival Campaign - Hong Leong Bank", "value": "banking-carnival-campaign-hong-leong-bank", "url": "/content/u-mobile/en/personal/deals/banking-carnival-campaign-hong-leong-bank.html" }, { "title": "The Best Pakej 5G Rahmah", "value": "5g-rahmah", "url": "/content/u-mobile/en/personal/deals/5g-rahmah.html" }, { "title": "iPhone for RM 48/month!", "value": "iphone-rm48", "url": "/content/u-mobile/en/personal/deals/iphone-rm48.html" }, { "title": "Banking Carnival Campaign - AmBank", "value": "banking-carnival-campaign-ambank", "url": "/content/u-mobile/en/personal/deals/banking-carnival-campaign-ambank.html" }, { "title": "Banking Carnival Campaign - Bank Islam", "value": "banking-carnival-campaign-bank-islam", "url": "/content/u-mobile/en/personal/deals/banking-carnival-campaign-bank-islam.html" }, { "title": "Top Up, Subscribe & WIN a 5G Phone", "value": "retail-reload-promo", "url": "/content/u-mobile/en/personal/deals/retail-reload-promo.html" }, { "title": "Banking Carnival Campaign - Maybank", "value": "banking-carnival-campaign-maybank", "url": "/content/u-mobile/en/personal/deals/banking-carnival-campaign-maybank.html" }, { "title": "Banking Carnival Campaign - Bank Rakyat & Bank Muamalat", "value": "banking-carnival-campaign-irakyat-imuamalat", "url": "/content/u-mobile/en/personal/deals/banking-carnival-campaign-irakyat-imuamalat.html" }, { "title": "Banking Carnival Campaign - CIMB Bank", "value": "banking-carnival-campaign-cimb", "url": "/content/u-mobile/en/personal/deals/banking-carnival-campaign-cimb.html" }, { "title": "Banking Carnival Campaign - Public Bank", "value": "banking-carnival-campaign-pbb", "url": "/content/u-mobile/en/personal/deals/banking-carnival-campaign-pbb.html" }, { "title": "Prepaid Promo", "value": "good-deals-for-u", "url": "/content/u-mobile/en/personal/deals/good-deals-for-u.html" }, { "title": "Pakej Rahmah - 180 Days Validity | U Mobile", "value": "pakej-rahmah", "url": "/content/u-mobile/en/personal/deals/pakej-rahmah.html" }, { "title": "Student Data Package", "value": "student-package", "url": "/content/u-mobile/en/personal/deals/student-package.html" }, { "title": "RM0 Phones for Everyone", "value": "rm0-phones", "url": "/content/u-mobile/en/personal/deals/rm0-phones.html" }, { "title": "MyUMobile Rewards", "value": "giler-rewards", "url": "/content/u-mobile/en/personal/deals/giler-rewards.html" } ] }, { "title": "Why U Mobile", "value": "why-u-mobile", "url": "/content/u-mobile/en/personal/why-u-mobile.html", "isGroupLabel": true, "childList": [] }, { "title": "Support", "value": "support", "url": "/content/u-mobile/en/personal/support.html", "isGroupLabel": true, "childList": [ { "title": "FAQs", "value": "faqs", "url": "/content/u-mobile/en/personal/support/faqs.html" }, { "title": "Find a Store", "value": "store-finder", "url": "/content/u-mobile/en/personal/support/store-finder.html" }, { "title": "Speedtest", "value": "speedtest", "url": "/content/u-mobile/en/personal/support/speedtest.html" }, { "title": "Terms & Conditions", "value": "terms-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions.html" }, { "title": "Contact Us", "value": "contact-us", "url": "/content/u-mobile/en/personal/support/contact-us.html" }, { "title": "MyUMobile App", "value": "myumobile-app", "url": "/content/u-mobile/en/personal/support/myumobile-app.html" }, { "title": "Important Notices", "value": "important-notices", "url": "/content/u-mobile/en/personal/support/important-notices.html" }, { "title": "Self Help ", "value": "self-help", "url": "/content/u-mobile/en/personal/support/self-help.html" }, { "title": "Scam Awareness", "value": "scam-awareness", "url": "/content/u-mobile/en/personal/support/scam-awareness.html" }, { "title": "Network", "value": "network", "url": "/content/u-mobile/en/personal/support/network.html" } ] }, { "title": "Error Message", "value": "error-message", "url": "/content/u-mobile/en/personal/error-message.html", "isGroupLabel": true, "childList": [] }, { "title": "Search Results", "value": "search-results", "url": "/content/u-mobile/en/personal/search-results.html", "isGroupLabel": true, "childList": [] }, { "title": "Offline Device Stock Check", "value": "offline-device-stock-check", "url": "/content/u-mobile/en/personal/offline-device-stock-check.html", "isGroupLabel": true, "childList": [] }, { "title": "Prepaid Top Up", "value": "prepaid-top-up", "url": "/content/u-mobile/en/personal/prepaid-top-up.html", "isGroupLabel": true, "childList": [ { "title": "Prepaid Top Up Status", "value": "prepaid-top-up-status", "url": "/content/u-mobile/en/personal/prepaid-top-up/prepaid-top-up-status.html" } ] }, { "title": "Online Bill Payment​", "value": "postpaid-pay-bill", "url": "/content/u-mobile/en/personal/postpaid-pay-bill.html", "isGroupLabel": true, "childList": [ { "title": "Postpaid Pay Bill Status", "value": "postpaid-pay-bill-status", "url": "/content/u-mobile/en/personal/postpaid-pay-bill/postpaid-pay-bill-status.html" } ] }, { "title": "site-maintenance", "value": "site-maintenance", "url": "/content/u-mobile/en/personal/site-maintenance.html", "isGroupLabel": true, "childList": [] }, { "title": "5G Now", "value": "5g-now", "url": "/content/u-mobile/en/personal/5g-now.html", "isGroupLabel": true, "childList": [] } ], "dropdownDefault": "/content/u-mobile/en/personal/mobile-plans/switch-to-u.html", "breadCrumbs": [] }
{ "dropdownFaqProperties": [ { "title": "Home", "value": "home", "url": "/content/u-mobile/en/personal/home.html", "isGroupLabel": true, "childList": [] }, { "title": "Devices", "value": "devices", "url": "/content/u-mobile/en/personal/devices.html", "isGroupLabel": true, "childList": [ { "title": "5G Devices", "value": "5g-devices-original", "url": "/content/u-mobile/en/personal/devices/5g-devices-original.html" }, { "title": "Latest 5G Devices", "value": "5g-devices", "url": "/content/u-mobile/en/personal/devices/5g-devices.html" }, { "title": "5G Devices", "value": "5g-devices1", "url": "/content/u-mobile/en/personal/devices/5g-devices1.html" } ] }, { "title": "Mobile Plans", "value": "mobile-plans", "url": "/content/u-mobile/en/personal/mobile-plans.html", "isGroupLabel": true, "childList": [ { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/mobile-plans/postpaid.html" }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/mobile-plans/prepaid.html" }, { "title": "Roaming & IDD ", "value": "roaming-idd", "url": "/content/u-mobile/en/personal/mobile-plans/roaming-idd.html" }, { "title": "Switch To U ", "value": "switch-to-u", "url": "/content/u-mobile/en/personal/mobile-plans/switch-to-u.html" }, { "title": "MyUmobile App", "value": "myumobile-app", "url": "/content/u-mobile/en/personal/mobile-plans/myumobile-app.html" } ] }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/personal/broadband.html", "isGroupLabel": true, "childList": [ { "title": "Fibre Broadband", "value": "fibre-broadband", "url": "/content/u-mobile/en/personal/broadband/fibre-broadband.html" }, { "title": "U Home 5G", "value": "u-home-5g", "url": "/content/u-mobile/en/personal/broadband/u-home-5g.html" } ] }, { "title": "Lifestyle", "value": "lifestyle", "url": "/content/u-mobile/en/personal/lifestyle.html", "isGroupLabel": true, "childList": [ { "title": "Entertainment", "value": "entertainment", "url": "/content/u-mobile/en/personal/lifestyle/entertainment.html" }, { "title": "Carrier Billing", "value": "carrier-billing", "url": "/content/u-mobile/en/personal/lifestyle/carrier-billing.html" }, { "title": "Others ", "value": "others", "url": "/content/u-mobile/en/personal/lifestyle/others.html" }, { "title": "Financial", "value": "financial", "url": "/content/u-mobile/en/personal/lifestyle/financial.html" }, { "title": "Travel", "value": "travel", "url": "/content/u-mobile/en/personal/lifestyle/travel.html" } ] }, { "title": "Deals", "value": "deals", "url": "/content/u-mobile/en/personal/deals.html", "isGroupLabel": true, "childList": [ { "title": "Banking Carnival Campaign - Hong Leong Bank", "value": "banking-carnival-campaign-hong-leong-bank", "url": "/content/u-mobile/en/personal/deals/banking-carnival-campaign-hong-leong-bank.html" }, { "title": "The Best Pakej 5G Rahmah", "value": "5g-rahmah", "url": "/content/u-mobile/en/personal/deals/5g-rahmah.html" }, { "title": "iPhone for RM 48/month!", "value": "iphone-rm48", "url": "/content/u-mobile/en/personal/deals/iphone-rm48.html" }, { "title": "Banking Carnival Campaign - AmBank", "value": "banking-carnival-campaign-ambank", "url": "/content/u-mobile/en/personal/deals/banking-carnival-campaign-ambank.html" }, { "title": "Banking Carnival Campaign - Bank Islam", "value": "banking-carnival-campaign-bank-islam", "url": "/content/u-mobile/en/personal/deals/banking-carnival-campaign-bank-islam.html" }, { "title": "Top Up, Subscribe & WIN a 5G Phone", "value": "retail-reload-promo", "url": "/content/u-mobile/en/personal/deals/retail-reload-promo.html" }, { "title": "Banking Carnival Campaign - Maybank", "value": "banking-carnival-campaign-maybank", "url": "/content/u-mobile/en/personal/deals/banking-carnival-campaign-maybank.html" }, { "title": "Banking Carnival Campaign - Bank Rakyat & Bank Muamalat", "value": "banking-carnival-campaign-irakyat-imuamalat", "url": "/content/u-mobile/en/personal/deals/banking-carnival-campaign-irakyat-imuamalat.html" }, { "title": "Banking Carnival Campaign - CIMB Bank", "value": "banking-carnival-campaign-cimb", "url": "/content/u-mobile/en/personal/deals/banking-carnival-campaign-cimb.html" }, { "title": "Banking Carnival Campaign - Public Bank", "value": "banking-carnival-campaign-pbb", "url": "/content/u-mobile/en/personal/deals/banking-carnival-campaign-pbb.html" }, { "title": "Prepaid Promo", "value": "good-deals-for-u", "url": "/content/u-mobile/en/personal/deals/good-deals-for-u.html" }, { "title": "Pakej Rahmah - 180 Days Validity | U Mobile", "value": "pakej-rahmah", "url": "/content/u-mobile/en/personal/deals/pakej-rahmah.html" }, { "title": "Student Data Package", "value": "student-package", "url": "/content/u-mobile/en/personal/deals/student-package.html" }, { "title": "RM0 Phones for Everyone", "value": "rm0-phones", "url": "/content/u-mobile/en/personal/deals/rm0-phones.html" }, { "title": "MyUMobile Rewards", "value": "giler-rewards", "url": "/content/u-mobile/en/personal/deals/giler-rewards.html" } ] }, { "title": "Why U Mobile", "value": "why-u-mobile", "url": "/content/u-mobile/en/personal/why-u-mobile.html", "isGroupLabel": true, "childList": [] }, { "title": "Support", "value": "support", "url": "/content/u-mobile/en/personal/support.html", "isGroupLabel": true, "childList": [ { "title": "FAQs", "value": "faqs", "url": "/content/u-mobile/en/personal/support/faqs.html" }, { "title": "Find a Store", "value": "store-finder", "url": "/content/u-mobile/en/personal/support/store-finder.html" }, { "title": "Speedtest", "value": "speedtest", "url": "/content/u-mobile/en/personal/support/speedtest.html" }, { "title": "Terms & Conditions", "value": "terms-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions.html" }, { "title": "Contact Us", "value": "contact-us", "url": "/content/u-mobile/en/personal/support/contact-us.html" }, { "title": "MyUMobile App", "value": "myumobile-app", "url": "/content/u-mobile/en/personal/support/myumobile-app.html" }, { "title": "Important Notices", "value": "important-notices", "url": "/content/u-mobile/en/personal/support/important-notices.html" }, { "title": "Self Help ", "value": "self-help", "url": "/content/u-mobile/en/personal/support/self-help.html" }, { "title": "Scam Awareness", "value": "scam-awareness", "url": "/content/u-mobile/en/personal/support/scam-awareness.html" }, { "title": "Network", "value": "network", "url": "/content/u-mobile/en/personal/support/network.html" } ] }, { "title": "Error Message", "value": "error-message", "url": "/content/u-mobile/en/personal/error-message.html", "isGroupLabel": true, "childList": [] }, { "title": "Search Results", "value": "search-results", "url": "/content/u-mobile/en/personal/search-results.html", "isGroupLabel": true, "childList": [] }, { "title": "Offline Device Stock Check", "value": "offline-device-stock-check", "url": "/content/u-mobile/en/personal/offline-device-stock-check.html", "isGroupLabel": true, "childList": [] }, { "title": "Prepaid Top Up", "value": "prepaid-top-up", "url": "/content/u-mobile/en/personal/prepaid-top-up.html", "isGroupLabel": true, "childList": [ { "title": "Prepaid Top Up Status", "value": "prepaid-top-up-status", "url": "/content/u-mobile/en/personal/prepaid-top-up/prepaid-top-up-status.html" } ] }, { "title": "Online Bill Payment​", "value": "postpaid-pay-bill", "url": "/content/u-mobile/en/personal/postpaid-pay-bill.html", "isGroupLabel": true, "childList": [ { "title": "Postpaid Pay Bill Status", "value": "postpaid-pay-bill-status", "url": "/content/u-mobile/en/personal/postpaid-pay-bill/postpaid-pay-bill-status.html" } ] }, { "title": "site-maintenance", "value": "site-maintenance", "url": "/content/u-mobile/en/personal/site-maintenance.html", "isGroupLabel": true, "childList": [] }, { "title": "5G Now", "value": "5g-now", "url": "/content/u-mobile/en/personal/5g-now.html", "isGroupLabel": true, "childList": [] } ], "dropdownDefault": "/content/u-mobile/en/personal/mobile-plans/switch-to-u.html", "breadCrumbs": [] }
faq personal postpaid
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.