Terms & Conditions
ULTRA Postpaid Port In Offer Terms and Conditions
1. The ULTRA Postpaid Port-In Offer (“Campaign”) is organised by U Mobile Sdn. Bhd. Registration No. 199101013657 (223969-U) (“U Mobile”) which commences at 00:00:00 on 5 August 2026 and ends at 23:59:59 on 31 December 2026 ("Campaign Period").
2. By participating in this Campaign, you agree to be bound by all the terms and conditions below (“Terms and Conditions”).
3. Campaign Eligibility
a. This Campaign is open to new U Mobile postpaid subscribers
b. This Campaign is applicable to both Postpaid plan-only and device bundle plan sign-ups on an eligible ULTRA Postpaid rate plan.
4. Campaign Mechanics and Rewards
a. To participate in this Campaign, you must successfully port in a mobile number from another service provider during the Campaign Period to any of the following eligible ULTRA Postpaid plan (“Eligible ULTRA Postpaid Plan”):
- ULTRA Postpaid 45
- ULTRA Postpaid 68
- ULTRA Global 98
- ULTRA Family 128
- ULTRA Postpaid Borneo 38
- ULTRA Postpaid Borneo 68
- ULTRA Postpaid Borneo 38 Lite
- ULTRA Postpaid 45 Lite
- ULTRA Postpaid 68 Lite
- ULTRA Postpaid Borneo 68 Lite
b. You are entitled to receive a monthly rebate of RM10 on your total monthly bill charges for 12 months (Rebate).
c. The Rebate will continue if you change to another Eligible ULTRA Postpaid Plan. However, if you change to a non-Eligible Postpaid Plan, or terminate your Postpaid line, your remaining Rebate shall be forfeited.
d. The Rebate is only applicable for a bill cycle in which the Monthly access fee is charged. If your principal line is suspended and no monthly access fee is charged for that particular bill cycle, no rebate will be granted for that bill cycle. The Rebate will resume once the principal line is reactivated within the rebate period. The Rebate validity period will not be extended, and any missed rebate will be forfeited.
e. The Rebate does not come with a contract.
f. The Rebate will be reflected in your monthly bill statement no later than the third bill cycle following the date of activation, subject to Clause 4 (d) above.
g. The charges specified in the monthly bill statements are subject to all applicable taxes including sales and service tax.
5. General
a. U Mobile’s decisions on any matter relating to this Campaign are final and binding on all participants. If any matters arise which are not covered in these Terms and Conditions, they will be determined solely by U Mobile.
b. U Mobile may change any of these Terms and Conditions including terminating or suspending this Campaign or extending the Campaign Period. Any such change will be announced on our website. It is the participants’ responsibility to check these Terms and Conditions on our website and if the participants do not agree to any of the changes, they must immediately cease participation in the Campaign.
c. To the extent permitted by law, U Mobile excludes all liability in connection with this Campaign. All participants agree to release U Mobile from and indemnify U Mobile against all liability (including negligence) for any personal injury, for loss or damage (including loss of opportunity) or breach of any of these Terms and Conditions; whether direct or indirect, special or consequential arising out of participation in this Campaign.
d. By participating in the Campaign, all participants:
i. consent for U Mobile to collect, record, hold, store, use and disclose their personal information for purposes which are necessary or related to the participation in the Campaign; and
ii. consent for U Mobile to disclose or publish their personal information such as their names and identities and any general information that U Mobile sees fit about the participants in any media, marketing or advertising materials; and grant U Mobile the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial or other related purpose, without any payment or compensation.
e. The subscription and use of U Mobile’s Postpaid mobile services are subject to U Mobile’s standard Postpaid Terms and Conditions and, where applicable, these Terms and Conditions. If there is any conflict between these Terms and Conditions, the Website Policy and Online Store terms of use and the Postpaid Terms and Conditions, the conflict will be resolved in the following order:
i. the Postpaid Terms and Conditions;
ii. the Website Policy and Online Store terms of use; and
iii. these Terms and Conditions.
f. In the event of any inconsistency, U Mobile’s standard Postpaid Terms and Conditions, as the case may be, will apply to the extent of such inconsistency
g. The Campaign and these Terms and Conditions are governed by the laws of Malaysia. The participants agree that the Courts of Malaysia have jurisdiction over all matters arising from this Campaign.
Version: 5 August 2026
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