Terms & Conditions

1. 1.1 These Terms and Conditions (“Terms”) govern your subscription to access to, and use of the ULTRA Security Pro services (“Programme”) provided by U Mobile Sdn. Bhd. (Registration No. 199101013657 (223969-U)) (“U Mobile”) and operated by Bolttech Device Protection Malaysia Sdn. Bhd. 200601030522 (750280-K) (“Bolttech”).
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3. 1.2 By participating in this Programme, the Terms of Service of the Postpaid, these terms and conditions including our Privacy Notice, will apply (collectively, the “Terms”), all of which are available on www.u.com.my.

1. 2.1 The Programme comprises a suite of cybersecurity services made available through a digital platform called Ultra Security Pro Hub (“Security Hub”).
2. 2.2 The Security Hub enables eligible U Mobile customers to view, access, and manage the available services.
3. 2.3 Under the Programme you have access to the following cyber security benefits which are provided by third-party vendors:
   • Identity Protection
   • Device Security
   • Cyber Insurance
4. 2.4 A detailed description of the Programme and its benefits are as specified in Clause 7.
5. 2.5 Vendor-specific terms (“Service Provider Terms”) may apply to your use of certain services under the Programme.
6. 2.6 Where there is a conflict, the Service Provider Terms prevail for the relevant service.
7. 2.7 By subscribing to the Programme, you represent and warrant that all information provided is true and accurate, that you are duly authorised to provide such information and consent to permit monitoring of your accounts via the Security Hub.

The Programme is available to U Mobile customers meeting the eligibility criteria prescribed by U Mobile from time to time. To be eligible for the Programme you must:

1. 3.1 be at least 18 years of age; and
2. 3.2 be resident in Malaysia; and
3. 3.3 hold an active U Mobile ULTRA Postpaid Plan.

1. 4.1 You may subscribe for the Programme through MyUMobile App (the “Channel”).
2. 4.2 Upon successful subscription, you can check your subscription details in the MyUMobile App, which will indicate the Programme’s commencement date.
3. 4.3 The monthly subscription fee applicable for the Programme is specified on the ULTRA Security Pro webpage (www.u.com.my) (“Subscription Fee”).
4. 4.4 A promotional waiver on the Subscription Fee may be provided at U Mobile’s sole discretion.
5. 4.5 Upon the expiry of the promotional waiver period, the Subscription Fees will be charged to your U Mobile bill and the Subscription Fee will be counted towards your postpaid credit limit.
6. 4.6 U Mobile will send an SMS notification upon successful renewal of your subscription. However, U Mobile does not guarantee the timeliness or successful delivery of the SMS notification and shall not be liable for any losses or damages arising directly or indirectly from any delay or failure in sending or receiving such notifications.
7. 4.7 If a renewal attempt fails for any reason, U Mobile will send an SMS notification to inform you of the failed renewal. Renewal failure may occur, among others, if your account is inactive or has insufficient validity. However, U Mobile shall not be liable for any losses or damages arising directly or indirectly from any delay or failure in sending or receiving such notifications.
8. 4.8 U Mobile reserves the right to revise the Subscription Fee at any time, including to reflect changes in applicable taxes, duties, or other governmental charges (including but not limited to SST, VAT, or any newly imposed tax).
9. 4.9 Any revised Subscription Fee will be published on U Mobile’s website or notified through the MyUMobile App and will take effect from the next billing cycle unless stated otherwise.
10. 4.10 All Subscription Fees are exclusive of any applicable taxes unless expressly stated.
11. 4.11 You agree that U Mobile may charge you any applicable taxes at the prevailing rate, and such taxes shall be reflected in your monthly bill.
12. 4.12 Continued use of the Programme after the effective date of any price or tax revision constitutes your acceptance of the revised charges.

1. 5.1 To begin using each feature in the Programme, you may need to activate the relevant features in the Programme.
2. 5.2 This may require you to install, grant permission, review instructions and/or accept the Service Provider Terms.
3. 5.3 Please refer to sections 7.1.3 and 7.2.2 for more details.
4. 5.4 Failure to activate any feature of the Programme means that the feature will not operate, and no service entitlement shall arise.

By providing your personal information or participating in this Programme, you acknowledge you have given your consent to U Mobile, Bolttech and/or third-party vendors to collect, record, hold, store, use and disclose your personal information for purposes which are necessary or related to the provision of Programme in accordance with:

1. 6.1 U Mobile’s Privacy Notice which is available at https://www.u.com.my/en/personal/support/terms-conditions/others/privacy-notice;
2. 6.2 Bolttech’s Privacy Notice which is available at Service Portal (bolttech.my); and/or
3. 6.3 Each third-party vendors privacy notices as set out in the Service Provider Terms or in their respective privacy notices.

1. 7.1 Identity Protection
   1. 7.1.1 Identity Protection continuously scans hidden dark web sites, forums, and marketplaces for your personal information (such as emails, passwords, national IDs, or addresses) and banking/financial details (such as credit/debit card numbers, bank account details) that may have been leaked, stolen, or offered for sale.
   2. 7.1.2 Identity Protection provides timely notifications/alerts whenever matching data is detected during these scans, enabling you to take protective actions like changing credentials or contacting your financial institutions promptly. This notification/alert will be shared to you either via SMS or email.
   3. 7.1.3 Once the subscription of the Programme has been successfully completed, you must access your account on the Security Hub in order to enroll for the Identity Protection service.
   4. 7.1.4 You must register or provide the details of your personal information you wish to monitor in the Security Hub to enable monitoring of those assets.
   5. 7.1.5 You acknowledge that it remains your full responsibility to enroll for Identity Protection.
   6. 7.1.6 For further details, including specific limitations, disclaimers, user responsibilities, and liability provisions, please refer to the specific Service Provider Terms available at: <link to Identity Protection T&C>
2. 7.2 Device Security
   1. 7.2.1 Device Security is a dedicated mobile protection app from NortonLifeLock Singapore Pte. Ltd. designed to safeguard a single smartphone against cyberthreats.
   2. 7.2.2 Upon successful subscription to the Programme, you must access your account via the Security Hub in order to use Device Security. You are required to activate and install the application and grant the necessary permissions.
   3. 7.2.3 Certain services included within Device Security require additional activation. If you choose not to provide the requested information or permissions, some features may be unavailable. You may be permitted to register one (1) mobile device.
   4. 7.2.4 For further details, please refer to the specific Service Provider Terms available at: <link to Device Security T&C>
3. 7.3 Cyber Insurance
   1. 7.3.1 The Cyber Insurance is underwritten by Tune Protect Malaysia. U Mobile is the group policyholder. Tune Insurance Malaysia Berhad is solely responsible for the provision and direct management of the insurance products.
   2. 7.3.2 Once the subscription of the Programme has been successfully completed, you are automatically insured. Upon renewal, your protection will continue.
   3. 7.3.3 To make a claim, you are required to submit your claim by email to hello.my@tuneprotect.com. You must comply with all instructions specified in the Security Hub.
   4. 7.3.4 Please refer to the Policy Agreement for the full Terms and Conditions of the Insurance Product.
   5. 7.3.5 If you have a complaint related to Cyber Insurance, you may contact Tune Insurance Malaysia Berhad, Complaints Unit, Level 9, Wisma Tune, No. 19, Lorong Dungun, Damansara Heights, 50490 Kuala Lumpur.

1. 8.1 You agree to provide true and accurate information including but not limited to: your full name and contact details via the Security Hub.
2. 8.2 You must not misuse the services, attempt to interfere with systems, or submit false claims.

1. 9.1 You acknowledge that the Programme is provided on "as is" and "where is" basis without any warranty or guarantee of any kind, whether express or implied.
2. 9.2 U Mobile, Bolttech and/or third-party vendors do not make any representation and disclaim warranties of any kind in relation to the Programme.
3. 9.3 U Mobile, Bolttech and/or third-party vendors do not warrant or guarantee prevention of cyberattacks, scams, financial loss, data breaches, or identity theft.
4. 9.4 Unless otherwise specified in the Terms, U Mobile shall not be liable for any losses or damages caused by your breach of obligations or third-party services.

1. 10.1 To the extent permitted by law, the liability of U Mobile and Bolttech will be limited to the amount you paid for the Programme, up to a maximum of the last 24 months' payments or RM500, whichever is lower.
2. 10.2 The liability of U Mobile and Bolttech are several.
3. 10.3 You agree to indemnify U Mobile and Bolttech against all loss, damage, or liability incurred due to your act or omission in participating in this Programme.
4. 10.4 U Mobile, Bolttech, and the third-party vendors are not liable for any cyber scams, fraud, or phishing attacks, except to the extent expressly covered under the Cyber Insurance benefit.

1. 11.1 You may cancel the Programme through the MyUMobile App at any time.
2. 11.2 Cancellation takes effect at the end of the current billing cycle.
3. 11.3 Upon cancellation, the Programme will not be automatically renewed. You can access the Security Hub features until the end of the calendar month.
4. 11.4 We are entitled to terminate or suspend the Programme if you breach these Terms or fail to make payment.

1. 12.1 We will not be liable for any inability to participate in the Programme or delay resulting from matters beyond our control, including acts of God, equipment failure, or natural disasters.

1. 13.1 You may reach Bolttech via the in-app chat function (“Chat Service”) available within the Security Hub Monday to Sunday from 9:00am to 6:00pm.
2. 13.2 You may submit service requests through the online forms available within the Security Hub.

1. 14.1 These Terms contain the entire agreement between you and us.
2. 14.2 The laws and courts of Malaysia will govern these Terms.
3. 14.3 We may change any of these Terms; any such change will be announced on our website.