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"/content/u-mobile/en/personal/support/terms-conditions/postpaid/app-onz.html" }, { "title": "Auto Debit ", "value": "auto-debit", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/auto-debit.html" }, { "title": "Music-Onz™", "value": "music-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/music-onz.html" }, { "title": "Online Bill Payment Service", "value": "online-bill-payment-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/online-bill-payment-service.html" }, { "title": "International Roaming Charges ", "value": "international-roaming-charges", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/international-roaming-charges.html" }, { "title": "Online Store Term of Use", "value": "online-store-term-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/online-store-term-of-use.html" }, { "title": "Postpaid - Voice & Data Plans", "value": "postpaid-voice-and-data-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-voice-and-data-plans.html" }, { "title": "Postpaid - U98 Plan", "value": "postpaid-u98-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-u98-plan.html" }, { "title": "Postpaid - U68 Plan", "value": "postpaid-u68-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-u68-plan.html" }, { "title": "Postpaid Add-On Pack (GX50, GX68, HERO P79, HERO P99 & HERO P139)​", "value": "postpaid-add-on-pack", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-add-on-pack.html" }, { "title": "Postpaid Plan", "value": "postpaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-plan.html" }, { "title": "U Mobile’s Carrier Billing for GoInsure3 Insurance Plans", "value": "u-mobiles-carrier-billing-for-goinsure3-insurance-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-mobiles-carrier-billing-for-goinsure3-insurance-plans.html" }, { "title": "U Mobile Giler Unlimited GX68, Hero P79, Unlimited Hero P99 and P139 Plan with Devices Terms and Conditions", "value": "u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions.html" }, { "title": "Unlimited Hero P99 & P139 Postpaid Plan", "value": "unlimited-hero-p99-and-p139-postpaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-p99-and-p139-postpaid-plan.html" }, { "title": "Video Carrier Billing", "value": "video-carrier-billing", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/video-carrier-billing.html" }, { "title": "Video-Onz™", "value": "video-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/video-onz.html" }, { "title": "Voice Plans", "value": "voice-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/voice-plans.html" }, { "title": "Unlimited HERO Postpaid P78", "value": "unlimited-hero-postpaid-p78", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-postpaid-p78.html" }, { "title": "VoLTE", "value": "volte", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/volte.html" }, { "title": "WiFi Calling", "value": "wifi-calling", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/wifi-calling.html" }, { "title": "Peranti KM40", "value": "peranti-km40", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/peranti-km40.html" }, { "title": "Postpaid 38", "value": "postpaid-38", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-38.html" }, { 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"u-postpaid-roaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming.html" }, { "title": "ULTRA HOTSPOT 5G Promotion 10th Feb", "value": "ultra-hotspot-5g-promotion-10th-feb", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/ultra-hotspot-5g-promotion-10th-feb.html" }, { "title": "ULTRA HOTSPOT 5G Promotion 28th Feb", "value": "ultra-hotspot-5g-promotion-28th-feb", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/ultra-hotspot-5g-promotion-28th-feb.html" }, { "title": "Pakej 5G Rahmah for Civil Servants", "value": "pakej-5g-rahmah-civil-servants", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/pakej-5g-rahmah-civil-servants.html" }, { "title": "Pakej 5G Rahmah Device Bundle", "value": "pakej-5g-rahmah-device-bundle", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/pakej-5g-rahmah-device-bundle.html" }, { "title": "U Postpaid Borneo Plan", "value": "u-postpaid-borneo-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-borneo-plan.html" }, { "title": "U Mobile Special Promo", "value": "special-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/special-promo.html" }, { "title": "Postpaid Special Promo Upgrade Campaign", "value": "postpaid-special-promo-upgrade-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-special-promo-upgrade-campaign.html" }, { "title": "U Family 128", "value": "u-family-128", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-family-128.html" }, { "title": "Offline to Online Channel", "value": "offline-to-online-channel", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/offline-to-online-channel.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-borneo-plan.html", "breadCrumbs": [ { "title": "Terms & Conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions.html" }, { "title": "Postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid.html" } ] }

    Table A

 

Postpaid Plans U Postpaid Borneo 38 U Postpaid Borneo 68
Monthly Fees RM 38 RM 68
Networks U Mobile to U Mobile (On-Net) U Mobile to Other Networks (Off-Net) U Mobile to U Mobile (On-Net) U Mobile to Other Networks (Off-Net)
Voice        
Data Unlimited Unlimited
Mobile Hotspot / Data-Sharing Share from Data Share from Data
   
Roaming Data N/A 200GB
Voice Mail(/call)  
Video Call 18sen 30sen 18sen 30sen
SMS
15sen
 15sen  15sen  15sen
MMS 20sen 30sen 20sen 30sen
  1. General
    1. U Postpaid Borneo 38 plan (“U Postpaid Borneo 38”) is available as a stand-alone service only. U Postpaid 68 plan (“U Postpaid Borneo 68”) is available as a bundled service with a smartphone or as a stand-alone service. These Postpaid plans are supplied according to the Terms of Service in our Postpaid Sign-Up Form, which includes our Privacy Notice. These additional terms and conditions and any add-on services such as data and voice roaming are governed by separate terms and conditions (collectively, the “Terms”), all of which are available on www.u.com.my.
    2. You can use U Postpaid Borneo 38, and 68 plans via various devices which include but not limited to smartphones or tablets, except for routers, MiFi and USB dongle. We may from time to time change the device requirements for U Postpaid 38, U Postpaid 68 and U Postpaid 98 plans at our absolute discretion.
  2. The Plan(s): U Mobile U Postpaid Borneo 38, U Postpaid Borneo 68

    You: Person(s) signing up for the U Mobile U Postpaid Borneo 38 and U Postpaid Borneo 68.


  3. Voice
    1. Monthly bundled all-net/other network minutes will be pro-rated if subscription period is less than a month.
    2. The voice service applies to domestic mobile, domestic fixed on-net and off-net usage and excludes video calls, MMS, International Direct Dial (IDD), International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999), 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.
    3. All voice minutes bundled shall be used strictly as part of normal everyday mobile voice usage for individual subscribers and not for commercial use. The Service shall not be:
      1. re-sold, rented or utilised in any other way;
      2. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to- person communication, continuous calling for extended period of time, auto-dialling, machine-to-machine communication;
      3. used for wholesale or for SIM boxing or aggregate minutes on our network;
      4. used in connection with a device, software or application which re-routes calls;
      5. used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other subscribers to access our network; or
      6. used for any other activity that U Mobile considers to be non-standard usage.

  4. Data
    1. Unlimited data usage for U Postpaid Borneo 38 and U Postpaid Borneo 68 is only available when you are in Sabah, Sarawak and Labuan.
    2. If you are in Peninsular Malaysia, 10GB data is allocated for your usage and will be refreshed monthly.
    3. Peer-to-peer (P2P) usage for U Postpaid Borneo 38 and U Postpaid Borneo 68 is not available.
    4. When there is a network failure, your normal (non-hotspot) data usage may inadvertently be deducted from your mobile hotspot quota. You acknowledge the possibility of this happening and agree not to hold us liable.
    5. Data is only applicable for domestic usage and will not be available when you are roaming overseas.

  5. U FamilyShare
    1. You must subscribe to a U Postpaid Borneo 68 as a principal Postpaid account holder to be eligible for U FamilyShare plan.
    2. Data quota of your U FamilyShare line(s) is drawn from the Data bucket of your principal line.
    3. Upon finishing the Data quota of the principal line, the speed will be reduced to 512kbps. There is no quota limit for browsing on reduced speed.
    4. Peer-to-peer (P2P) usage for U FamilyShare is not available.
    5. Hotspot quota of your U FamilyShare line(s) is drawn from the hotspot bucket of your principal line. After the hotspot quota from your mobile hotspot bucket is fully utilised, data speed will be managed.

  6. U Mobile Prepaid upgrade to U Postpaid Borneo 38/U Postpaid Borneo 68.
  7. If you are an existing U Mobile Prepaid customer and you switch to U Postpaid Borneo 38 or U Postpaid Borneo 68, you may retain your phone number. Any content subscription services which were part of your previous Prepaid plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance which you were entitled to under the previous Prepaid plan will be forfeited. However, any credit remaining, up to a maximum value of RM150, may be carried over to your U Postpaid Borneo 38 or U Borneo Postpaid 68 to offset your subsequent bill payments. Any credit balance exceeding the sum of RM150 will be automatically forfeited.


  8. Roaming

    Table B

 

Postpaid Plans U Postpaid Borneo 68
Roaming Data Quota 200GB
Countries Singapore, Indonesia and Thailand
Hotspot usage Allowed
Network Allowed 2/3/4/5G
Incoming Call Quota
Unlimited
  1.  
    1. U Postpaid Borneo 68 come with the Roaming Data Quota as set out in Table B above and Unlimited Incoming Call Quota on roaming at selected countries at no additional charge.
    2. The Roaming Data Quota and Unlimited Incoming Call Quota are only applicable for U Postpaid Borneo 68 subscribers (principal lines only).
    3. The mobile internet roaming service is subject to the preferred roaming operator’s network availability. For more information, please visit  https://www.u.com.my/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming.

 

  1. Monthly Fee/Upfront Advance Fee
    1. You must pay the Monthly Fee in full even if you do not use U Postpaid Borneo 38 or U Postpaid Borneo 68, to the full value of the service for the month, and no part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.
    2. Charges for all other services not listed in Table A above, such as IDD and International Roaming will not be deducted from the Monthly Fee and will be charged separately in addition to the Monthly Fee. Unless specifically stated otherwise, monthly data and bundled minutes are only applicable for domestic usage and will not be available during Roaming.
    3. All prices stated in these Terms are exclusive of all current and future taxes and other similar charges such as service tax, goods and services tax, sales tax and value added tax that may be imposed by any authority.
    4. U Mobile reserves the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue, or disconnect the Service(s) if:
      1. U Mobile suspects that you have committed fraud;
      2. U Mobile finds that you have committed fraud; or
      3. despite our reminders, you have failed to remit the Monthly Fees of selected rate plan for a continuous period of two (2) consecutive months from the activation of the device plan or any other period as determined by U Mobile from time to time.
    5. If your device is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.
    6. You remain liable for the Monthly Fees if you lose your device, if your account is barred or suspended, or if your use of device is blocked, for any reason.


U Postpaid Borneo 38 Offer

  1. This U Postpaid Borneo 38 offer (“Offer") is provided by U Mobile Sdn Bhd Registration No. 199101013657 (223969-U) (“U Mobile”) which commences at 00:00 on 1 December 2023 and continues until further notice (“Offer Period”).
  2. To participate in this Offer, you must sign up for U Postpaid Borneo 38 during the Offer Period. You are entitled to receive RM10 rebate on your Monthly Fee throughout the Offer Period. The rebate will be reflected in your monthly bill.

 

 

Version: 10th December 2024

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