Terms & Conditions

Terms & Conditions Prepaid
New Prepaid Plan New Prepaid Plan

General

 

  • This Promotion is available to all U Mobile prepaid subscribers from 8 January 2014 and provided according to the U Mobile Prepaid Terms and Condition. You must comply with those Terms and Condition including the relevant service description, our Privacy Policy and these terms and conditions (collectively, the "Terms").

  • We reserve the right to modify or otherwise change these Terms including the charges without notice to you. This overrides any requirement where we may have to give you notice in other parts of our agreement with you.

  • If you make any on-net calls during the period of your free calls, your usage block is based on 60 seconds. “On-net” means calls made within U Mobile’s 3G network and not on any supplier’s network.

  • References in these terms and conditions to “free calls” or “U Mobile to U Mobile” mean free on-net calls provided the calls are made during the times stated below.

  • If you have any free voice calls or SMS from another U Mobile promotions, those promotions will be deemed to be used first followed by the free calls or free SMS given under this Promotion.

  • The maximum free calls will not exceed 150 days.

  • If you have any free voice calls from another U Mobile promotion, they will be deemed to be used first followed by the free calls given under this Promotion.

  • Migration from an existing U Mobile prepaid plan to this Promotion is allowed and will be free of charge. However, once you have migrated to this Promotion, you are not allowed to revert back to your previous plan.

  • The validity is 2x the value of your top up amount.

  • The lifecycle of the New U Prepaid Plan comes with 30 days active and 60 days deactive period. During the passive period, you cannot make outgoing calls or SMS but you can receive incoming calls and SMS.

  • This Promotion cannot be combined with any other offers unless expressly stated.

 

  • This Promotion is available until withdrawn by us.


Credit Validity

 

  • Top up and get 2x the credit validity period

  • Refer to below top up value & its 2X validity:
Initial Topup Amount Validity days
RM1.00 2
RM2.00 4
RM3.00 6
RM4.00 8
RM5.00 10
RM10.00 20
RM30.00 60
RM50.00 100
RM100.00 200
RM500.00 & above 365

Free U Mobile to U Mobile Voice Calls

 

  • You will enjoy time-based free on-net calls for every top-up of RM1.

  • Free on-net calls will apply from 12.00 am till 6.59pm and you will be charged at the rate of 6 sen/30sec from 7.00 pm to 11.59pm. For example, when you top up RM5, your calls will be free if you make any calls between 12.00am till 6.59pm or you will be charged at the rate of 5 sen/30sec if you make any calls between 7.00pm to 11.59pm during the period of 5 days from the date of your top up.

  • Your free calls validity will follow the longest validity. However, if the validity of your subsequent top up amount expires after the current expiry date, the new expiry date will be based on the validity period of the top up amount calculated from the date of the top up. Otherwise, there will be no change to the current expiry date. For example, if you top up RM30 on Day 1 and you make another top up of RM10 on day 15, your free calls validity will still be 30 days and not 45 days. However, if you top up RM30 on Day 1 and make another top up of RM10 on Day 25, then your free calls will be valid until Day 35.

  • The maximum free calls per day will not exceed 60 minutes.

  • Any unused free calls received on a particular day will be forfeited at 12.00 am.

 

Version : 13 February 2020

 

 

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