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1. U Mobile Prepaid plans refer to the weekly and monthly prepaid plans (“Prepaid Plans”) which can now be subscribed via participating online channels. The online channels include online banking channels, mobile apps and e-wallet (“Online Channels”). The Prepaid plans and the participating Online Channels are as set out in U Mobile website [http://u.com.my/support/selfhelp/purchase-prepaid-plans-online]. U Mobile may from time to time at its discretion update the list of participating Online Channels.
3. We reserve the right to modify or otherwise change these Terms including the charges without notice to you. The Terms may be updated at any time and changes become binding once posted to www.u.com.my.
a. Subscription of Prepaid plans via Online Channels is only open to the Malaysian subscribers only. Subscribers who are non-Malaysians can subscribe to the Prepaid plans via existing channels which are via UMB 118 or MyUMobile app.
5. Online Subscription
a. To purchase the Prepaid plan, subscribers must:
i. Login to any participating Online Channels
ii. Select the Prepaid plans that you wish to subscribe
iii. Key in mobile number and make the necessary payment
iv. A confirmation SMS will be sent to you to confirm successful subscription.
b. If you are already subscribed to an existing data or call plan, any purchase of a new Prepaid plan will override the existing data or call plan. Any unused quota or minutes will be forfeited.
c. If you are subscribing a Prepaid plan for a third party, you are solely responsible to inform the third party that you are subscribing the Prepaid plan on behalf of him. U Mobile will not be responsible for any complaints made by the third party.
d. We may suspend or deny the subscription via Online channel at any time, with or without notice for any reason whatsoever, including for breach of these Terms
a. The Terms are governed by the laws of Malaysia. You agree that the Courts of Malaysia have jurisdiction over all matters arising from the Terms.
i. the Prepaid plan terms and conditions;
ii. the Privacy Notice; and
c. References to “us”, “our” or “we” mean U Mobile Sdn Bhd Registration No. 199101013657 (223969-U).
Version: 10 May 2021
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!