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Pay Nothing for 6 Months
Own an iPhone 15, iPhone 14 or iPhone 13 and pay NOTHING for the first 6 months. Get FREE global roaming & 1,000GB of high-speed 5G data on your new device. Learn more here.
A. General
B. Service Description
C. Eligibility
D. Deposit and Monthly Fees
E. Disclaimer
F. Installation
Appointment Rescheduling and Cancellation Charges | |
---|---|
Rescheduling of installation appointment within 4 business days from the date of the original confirmed appointment | RM 200 for each rescheduled appointment |
Cancellation of Service before installation within 4 business days from the date of the original confirmed appointment | RM 200 |
Cancellation of Service during installation | RM 500 |
First time request for rescheduling of installation appointment or cancellation of Service more than 4 business days from the date of the original confirmed appointment | Waived |
Any subsequent rescheduling after the first time request for rescheduling or cancellation of Service regardless of number of business days | RM 200 |
G. Equipment and Warranty
Equipment | 1 unit of ONU | 1 unit of CPE |
---|---|---|
Duration of warranty against manufacturer defect | Covered as long as your U HOME FIBRE plan is Active | Covered as long as your U HOME FIBRE plan is Active |
On Site Technical Support | |
---|---|
Installer’s visit to your Premises | RM 180 per visit |
Replace / Repair ONU | RM 500 per ONU |
Replace / Repair CPE | RM 250 per CPE |
H. Termination and Suspension
I. Plan Modification
J. Definitions and Interpretations
Version: 19 December 2023
If you require further assistance, you can get in touch with us via the following channels.
MyUMobile App
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Have questions? Feel free to DM us!
MyUMobile App
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Have questions? Feel free to DM us!
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