Our New U Postpaid™ Plans are finally here. Enjoy interest-Free instalment with U PayLater™ & unbeatable device savings with U SaveMore™. Check it out now!
Subscribe to our home fibre plan to enjoy ULTRA-FAST Unlimited Data for all your streaming, surfing & gaming!
Study, work, play and game with internet speeds up to 1Gbps.
Worry free, steady internet connection throughout your home
For as low as RM129/month, U can get the perfect deal for your household.
Enjoy unlimited data at home for all your internet needs.
4 simple steps to level up.
Check if your area is covered and ready for Ultra Unlimited Home Fibre Broadband!
Visit one of our stores to sign up or submit your interest online and we'll update U on your application status via a phone call within 5 working days.
Our customer service will proceed to arrange for the installation of your Ultra Unlimited Home Fibre Broadband.
Be home for the installation on the scheduled date and U are good to go!
Experience reliable, ultra-fast connectivity at home and on the go from only RM129!
Get your questions answered here.
Yes, but we waive charges for basic installation, which will be the shortest route from the fibre distribution point to the nearest entry wall, followed by 10 metres of cabling into your home to connect your ONU (fibre modem) and WiFi Router. See examples below.
Additional requirements, such as requests to enter via a different wall, extra internal cabling, or setting up your smart home devices will incur additional charges. The cost for these requests will be advised by the installer before any work begins, and these charges will be payable directly to the installer.
There is an Upfront Payment for all new customers, and a Foreigner Deposit for foreigners and permanent residents signing up. These are both payable upon registration.
|Eligible Postpaid Lines|
|Speed Package||Usual Subscription||Promo Subscription||GX68||P79||P99||P139|
Existing subscribers on eligible postpaid lines are automatically qualified for the respective 50% off promotion.
You will not resume the 50% promo if you re-subscribe after terminating from an eligible postpaid mobile line.
Upgrading or downgrading within eligible postpaid mobile plans will still give you 50% off your Home Fibre Broadband bill. If you are no longer within the eligible postpaid mobile plans, you are required to pay the months’ full fibre bill.
Promo is available for subscription from September 2021 until further notice, and will give you 50% discount for 24 months.
No, you cannot enjoy both promotions using the same eligible postpaid line. You’ll be able to enjoy 50% off your Fibre bill if you sign up another eligible postpaid line to pair with this promo.
Step 1: Connect your laptop/desktop to the Router using a LAN cable
Step 2: Disconnect VPN (if any) & all other devices connected to Router via WiFi. Only one device should be connected during the speed test.
Step 3: Perform speed test at https://www.speedtest.net/
Step 4. Go to Command Prompt on your laptop/desktop (Press Windows Key, type “CMD” and press Enter), copy this text ping google.com and paste to the CMD screen then press enter:
You should see a screen that looks like this:
Step 5: If results show below 100ms; it means your Internet connection is normal, but the website or server you are trying to reach previously is experiencing high traffic
Step 6: If result show above 100ms; please call our help line at 018 388 1318 to log case to technical support team.
STEP 1: Make sure your account is active and that there are no outstanding bills.
STEP 2: Turn off the power your ONU (ONU) and WiFi Router and remove the power plug for 10 seconds, then switch it back on.
STEP 3: Wait 2 minutes for the ONU and Router to reboot, then check the LED light status on your ONU (ONU) and WiFi Router (instructions below).
ONU (ONU) :
STEP 4: If LAN is Off/Red; ensure the LAN cable is connected properly OR change to a new LAN cable.
STEP 5: If PON/Service is Off/Red; ensure the Fibre cable is connected properly.
STEP 6: If LOS is Off/Red; please call our help line at 018 388 1318 to log case to technical support team.
Green or Blue lights indicate that the ONU is working normally.
STEP 6: If the ONU is working normally, check the router and make sure the POWER, LAN, WI-FI and Internet lights are ON
STEP 7: If POWER is off, check the plug connection or try a different plug point
STEP 8: If LAN is Off/Red; check the LAN cable and ensure is connected properly from ONU.
STEP 9: : If INTERNET is Off/Red, please call our help line at 018 388 1318 to log case to technical support team.
Green, Blue or White lights indicate that the Router is working normally.
STEP 10: Please call our help line at 018 388 1318 to log case to technical support team.
We will raise this to level 2 support if the problem is not yet solved at this point. Please note that there may be a RM180 charge should a technician be required on site depending on circumstances.
Step 1. Go to www.google.com - if you are unable to access Google as well, please refer section “What should I do if my fibre connection is totally disconnected” for guidance.
Step 2. If you can connect but unable to browse; go to Command Prompt on your desktop or laptop (press Windows key, type 'CMD' and press Enter)
Step 3. Copy the command line below and paste into CMD box to perform a trace route (replace google.com with the problematic URL)Step a) Command for traceroute on CMD >> tracert google.com
Step 4. Copy the command line below and paste into CMD box to perform a ping test (replace google.com with the problematic URL)
Step b) Command for Ping >> ping google.com
Step 5) If the issue persists, call us at 018 388 1318 to log case to technical support team. Please save the pingtest and tracert screenshot result.