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Game Harder Stream Faster
Power your play with the Game-Grade 5G Router — built for smooth
gaming, faster streaming, and wider Wi-Fi coverage at just RM68/mth
Go Big. Game Big.
With the all-new 75" Samsung AI Gaming TV
Own it now from RM62/mth
Introducing
ULTRA HOME 5G PRO.
Engineered For
NEXT-GEN Gaming.
Introducing ULTRA HOME 5G PRO.
Engineered For NEXT-GEN Gaming.
FIRST 8x8 5G-A
Broadband in Malaysia
Broadband in Malaysia
FIRST AI-Powered
Game Turbo™ in Malaysia
Game Turbo™ in Malaysia
FIRST Ultra Performance
Wi-Fi 7 5G-A Router in Malaysia
Wi-Fi 7 5G-A Router in Malaysia
FIRST 8x8 5G-A
Broadband in Malaysia
8x8 MIMO uses multiple antennas to send and receive more data at once, providing you 2x faster speeds.
FIRST AI-Powered Game
Turbo™ in Malaysia
Enjoy fibre-like, ultra-responsive gameplay with lower latency, powered by network-based gaming traffic acceleration. Get network prioritisation for popular games such as Mobile Legends: Bang Bang, PUBG Mobile, League of Legends, Dota 2, Fortnite, GTA V and more. View all supported games.
FIRST Ultra performance
Wi-Fi 7 5G-A router
in Malaysia
Experience faster speeds, smoother gaming and lower latency, with reliable connectivity across multiple devices simultaneously throughout your home.
ULTRA PERFORMANCE WI-FI 7 5G-A ROUTER
Antenna System
40 Antennas with 14dBi Gain
Memory
512MB ROM + 1GB RAM
Maximum Speed
5G NR 11.7 Gbps (DL) / 2.5Gbps (UL)
5CC (DL) / 2CC (UL)
NFC
One Touch Connect
Network
8x8 MIMO 5G SA
Interface
1 x RJ45 GE (LAN / WAN)
1 x RJ45 GE (LAN)
2 x TS-9 external antenna interface
1 x RJ11
Mesh
Supports EasyMesh, Mesh+
WiFi 7 Tri-Band
2.5GHz up to 688Mbps
5GHz-1 up to 2,882Mbps
5GHz-2 up to 2,882Mbps
Multi-Link Operation (MLO)
Up to 192 Connections
*Maximum theoretical router capabilities. Actual performance may vary based on network conditions, coverage, plan, connected devices and other factors.
Add on Devices to your Bundle
Try out your high-speed 5G connection with these devices.
Check Coverage in Your Area
Find out if U Mobile’s network covers your area and stay connected wherever you go.
Discover More Services
ULTRA Home 5G x sooka Premium
Enjoy unlimited home Wi-Fi with a 5G router, plus sooka Premium for sports and entertainment on up to 3 devices, including 1 TV.
Learn More
Samsung TV
Power your play with the Samsung Neo QLED 75 inch TV. Enjoy smooth 144Hz gaming, AI-powered 4K upscaling and unbeatable value from RM62/month with ULTRA Home 5G.
Learn More
Borneo Plan
Discover the best ULTRA5G prepaid and postpaid plans in Sabah and Sarawak. Enjoy high-speed data, unlimited hotspot and SIT roaming with ULTRA Borneo.
Learn More
Frequently Asked Questions
ULTRA Home 5G Pro
SIM + 5G Router
Samsung TV
SIM Only
ULTRA Home 5G x sooka Premium
Launch Promo
About ULTRA Home 5G Pro
1. What is ULTRA Home 5G Pro?
ULTRA Home 5G Pro is a home internet service powered by U Mobile's ULTRA5G network. It offers fast and reliable wireless broadband for your home without requiring fibre installation.
2. How is ULTRA Home 5G Pro different from ULTRA Home 5G?
ULTRA Home 5G Pro comes with a premium Wi-Fi 7 router, higher data quota, Game Turbo and 8 by 8 MIMO features.
3. How much is the monthly subscription fee?
The monthly fee for ULTRA Home 5G Pro is RM98 per month (excluding applicable taxes).
4. Where is ULTRA Home 5G Pro available?
The service is currently available in West Malaysia, subject to network coverage and service availability.
Sign Up & Contract
1. Who can subscribe?
Malaysians and eligible foreign customers aged 18 years and above can subscribe, subject to U Mobile's eligibility requirements and credit assessment.
2. Is there a contract?
Yes. The contract period is either 24 months or 36 months, depending on the commitment period package selected.
3. Can I subscribe without a router?
No. ULTRA Home 5G Pro is only available together with the designated router package.
4. Can I upgrade my plan during the contract period?
Yes. Eligible customers may upgrade to selected plans or router options, subject to U Mobile's current policy and applicable charges.
5. Can I downgrade my plan?
Downgrades during the contract period may incur (ETP charges).
6. What happens if I terminate my service early?
An Early Termination Penalty (ETP) and/or any outstanding router balance may apply.
Installation & Coverage
1. Does it require fibre installation?
No. ULTRA Home 5G Pro is a wireless broadband service. Simply plug in the router, insert the SIM card, and complete the setup process.
2. How do I check coverage?
Coverage can be checked via U Mobile web coverage check here.
3. Can I move the router to another room?
Yes. However, internet performance may vary. For the best experience, place the router near a window or area with strong 5G signal reception.
4. Can I use the router at another location?
Yes, provided ULTRA Home 5G Pro service is available at the new location. Please check coverage before moving the router.
5. What if I move house?
You may continue using the service at your new address if coverage is available there. Internet performance may vary by location.
General
1. What is the "Free 5G Router with ULTRA Home 5G”?
The “Free 5G Router with ULTRA Home 5G” is a promotion that allows you to enjoy a 5G Router when you sign up for ULTRA Home 5G, subject to the Minimum Commitment Period.
2. How do I use the Router?
Sign-up for U Home 5G and pop the SIM into the Router. Within a few minutes you will be connected to the internet.
3. What is the duration of the Minimum Commitment Period?
The Minimum Commitment Period is 24 months.
4. What SIMs will work with the Router?
The Router will only work with U Home 5G SIMs.
5. Why does my Router vary in appearance?
Imagery shown is for illustration purposes and may not be an exact representation of the final product delivered.
6. Will I be able to choose my Router model?
No, Router distribution will be random and is dependent on stock availability.
7. Will the Router work in an area with 4G-only coverage?
Yes, the Router will work in both 5G and 4G environments.
Eligibility
1. Who is eligible to register for the Router with ULTRA Home 5G?
Anyone above 18 years old residing within the service coverage areas in Malaysia without any outstanding payments with U Mobile.
2. Can existing ULTRA Home 5G plan subscribers take on a free Router?
Yes, they may do so via any of our eligible channels and signing up for the Minimum Commitment Period.
3. Does U Mobile reserve the right to change the eligibility criteria?
Yes, U Mobile reserves the right to change the eligibility criteria whenever necessary.
Deposit & Monthly Fees
1. What is the deposit requirement for non-Malaysians?
For non-Malaysians, a RM500 deposit is required to be eligible for the free Router.
2. Are there any provisions for carrying over parts of the Monthly Fee to the following months?
No, the Monthly Fee must be paid in full even if the full value of the service is not used.
General
1. Where can I purchase ULTRA Home 5G with Samsung TV?
You can go to the nearest U Mobile Centre or any authorised Dealers listed here.
You can also choose to submit a registration of interest here. Our team will reach out to you as soon as possible with additional details.
2. Who is eligible to purchase the bundle?
All new and existing U Mobile customers can purchase the ULTRA Home 5G with Samsung TV bundle, subject to eligibility listed in our Terms and Conditions.
Delivery & Installation
1. When can I expect my TV to be delivered?
Delivery within Peninsular Malaysia will take up to 1 week and delivery to East Malaysia will take up to 2 weeks depending on delivery lead time.
2. Can I change my delivery address after purchasing?
Yes, you can change your delivery address by contacting our Customer Care team at 018-3881318.
3. What if I am unavailable during delivery?
You can reach out to our fulfilment partners to request for delivery rescheduling.
4. Who will be reaching out to me to schedule the delivery of my TV?
Our fulfilment partners (Servex & MTT) will be reaching out to you via WhatsApp from one of the following numbers:
Phone Number 1: +6 012-9696 485
Phone Number 2: +6 012-9696 465
Phone Number 3: +6 012-6392 436
Phone Number 4: +6 012-5342 996
5. Will installation services be provided?
Basic installation (unboxing etc.) is free. Custom installation such as wall mounting will incur an additional charge payable directly to our fulfilment partners.
6. How do I track the status of my order?
Our fulfilment partners will provide you with a unique tracking link which you can use to track the status of your order.
If you have not received the tracking link, please call our Customer Care team at 018-3881318.
Contract
1. Am I allowed to purchase ULTRA Home 5G with Samsung TV and ULTRA Home 5G with Free 5G Router?
Yes, you may activate both bundles at the same time.
2. Can I terminate the contract and keep the ULTRA Home 5G line?
Yes, you can terminate the contract by clearing any remaining outstanding amounts without terminating the line.
3. I am a new ULTRA Home 5G subscriber. Do I have to take the Free 5G Router when I purchase the ULTRA Home 5G with Samsung TV Bundle?
No, the Free 5G Router is optional and you are not required to take one upon purchase of your ULTRA Home 5G with Samsung TV Bundle.
4. Why does my contract start even though the TV hasn’t been delivered yet?
The TV contract starts immediately upon confirming your order as we begin preparing for the TV fulfilment with our delivery partners.
The Plan
- Is ULTRA Home 5G a 5G – ready plan?
Yes, it is. ULTRA Home 5G subscribers with compatible 5G devices (Router, Modem or Mobile phones) can experience the full potential of our 5G network subject to availability.
- What is the ULTRA Home 5G Plan?
It is our new ultra-fast 5G & 4G broadband subscription service with unlimited data.
- What speeds can I expect from ULTRA Home 5G?
ULTRA Home 5G offers uncapped speeds. You can expect to get the fastest possible speeds when you are connected to our network.
Digital Nasional Berhad (DNB) guarantees a minimum download speed of 100Mbps across Malaysia’s 5G network. This means that you should be able to achieve at least 100Mbps download speeds within 5G coverage areas.
- Can I share the data through Hotspot and what is the quota allocation for Hotspot?
Yes, you can share the ULTRA Home 5G data through Hotspot with no device restrictions.
- Does ULTRA Home 5G come with a router and/or modem?
No, ULTRA Home 5G is a SIM only plan.
- Can I view my data usage?
Users can refer to the MyUMobile AppMyUMobile App to see their data usage. However, there are no concerns on data usage as our broadband plan provides Unlimited Data usage.
- Is there any deposit fee or upfront payment required upon registration?
Foreigners are required to place RM500 and upfront payment as a deposit upon registration. Malaysian citizens and permanent residents are only required to pay an advance upfront payment equivalent to one month’s charges.
- Do I get back my RM500 deposit if I terminate the service?
Upon your request to terminate our service, the deposit will be refunded back to you after 60 working days. Do note that we will offset your deposit with your last billed amount and any other relevant charges.
- Can I change my current Postpaid or Wireless Broadband (WBB) plan to ULTRA Home 5G?
You are not allowed to convert your current Postpaid plan to ULTRA Home 5G and would have to register for a new ULTRA Home 5G plan. However, wireless broadband plans (WB48, WB68, WBB88,WB128) can be converted to ULTRA Home 5G. Terms and conditions apply.
- Where can I subscribe or get more inquiries regarding ULTRA Home 5G?
- Visit any of our U mobile stores nationwide
- Call our Customer Service team at 018- 388 1318.
- Visit any of our U mobile stores nationwide
- What devices are compatible with ULTRA Home 5G?
ULTRA Home 5G can be used with a variety of 5G and / or 4G LTE devices. You can also use it in your smart devices such as phones, tablets, smart cameras and GPS trackers. U Mobile bears no responsibility should customers purchase a device that is not compatible with Malaysia’s 5G and 4G networks.
Please refer to our website at www.u.com.my/Home5G for examples of reliable devices.
- Does my ULTRA Home 5G plan comes with SMS and Voice/Video call?
No, ULTRA Home 5G is purely for data usage only.
- Can I use the unlimited data from my ULTRA Home 5G plan overseas?
No, the plan is for domestic usage only (within Malaysia).
- Is there any contract tied with the subscription?
There is no contract tied to this plan. You may cancel anytime without any penalties.
- Is there any speed cap for ULTRA Home 5G?
ULTRA Home 5G comes with uncapped speeds. Note that we will manage your surfing speeds if any abuse or unusually high usage occurs.
- Is P2P allowed on ULTRA Home 5G?
P2P and torrenting is not allowed on ULTRA Home 5G.
- Are there any speed restrictions with ULTRA Home 5G?
We may restrict your speeds if we detect abuse or unusually high usage above 1,000GB.
Registration
- Where can I subscribe to ULTRA Home 5G?
You can purchase the plan at any of the options below:
- U Mobile Online Store: https://shop.u.com.my/
- Visit any of our U Mobile stores nationwide.
- U Mobile Online Store: https://shop.u.com.my/
- Who is eligible to register for ULTRA Home 5G?
- Anyone living in Malaysia above 18 years old.
- The plan is available for new registration.
- Existing Ultra Unlimited Wireless Broadband subscribers are entitled to Change Rate Plan (CRP) (WBB48, WBB68, WBB88, WBB128) to ULTRA Home 5G.
- How can I check which areas are covered for ULTRA Home 5G?
Check for your coverage here.
- What are the relevant documents required to register for ULTRA Home 5G?
- NRIC for Malaysians and permanent residents.
- Passport for Non-Malaysian citizens / foreigners.
- What do I get upon successful registration of ULTRA Home 5G?
You will get a U Mobile SIM card only. Upon receipt of SIM card, pair it with 5G Wi-Fi routers to experience the full potential of 5G broadband speeds.
- Are there any payments I need to pay during registration?
Yes, there are, such as the following:
- Upfront payment applies to all ULTRA Home 5G subscribers.
- Refundable deposit fee (RM500) applies to non-Malaysian citizen.
- U Mobile may from time to time revise the payment at our absolute discretion.
- What is an Upfront Payment?
- It’s an advance payment that is equivalent to the monthly commitment you would make when you sign up and register a Broadband plan.
- For example, the upfront payment for ULTRA Home 5G will be RM68.
- This payment will be collected once you sign up for your chosen plan.
- The upfront payment will used to offset your next month’s bill and if there is any outstanding balance, the customer will required to pay the balance.
Installation
- Would U Mobile help me install ULTRA Home 5G into my personal device?
No technical installation is required. ULTRA Home 5G is designed to be a plug and play service. You simply insert the SIM into the device of your choice on your own.
Note that subscriptions via U Mobile eShop requires activation by keying in the last 4 digits of your SIM serial number into your eShop account.
What is sooka?
sooka is a Malaysian streaming service that offers a variety of free and premium content. It includes live sports and TV channels as well as on-demand content such as TV series, movies and more.
sooka can be enjoyed on a variety of devices, including smartphones, tablets, computers, and smart TVs.
What is ULTRA Home 5G x sooka Premium?
ULTRA Home 5G x sooka Premium is a 5G broadband and entertainment package bundled into one unbeatable price. It is available exclusively for all ULTRA Home 5G subscribers.
Who is eligible to activate ULTRA Home 5G x sooka Premium?
ULTRA Home 5G x sooka Premium is offered exclusively to active ULTRA Home 5G subscribers via the MyUMobile App. If you are not a subscriber, you may register at https://shop.u.com.my/ or through any of our outlets or dealers.
What is the ULTRA Home 5G Launch Promo?
Customers who register for ULTRA Home 5G during the promo period will receive RM10 rebate off from the normal charges of RM78 per month. This rebate will be prorated according to your first bill and will automatically be reflected on your subsequent monthly bills.
How long will this ULTRA Home 5G Launch Promo be available for?
The Launch Promo will be available until further notice.
Who is eligible for this Launch Promo?
This launch promo applies to anyone who subscribes to ULTRA Home 5G during the promo period.
