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U Home Fibre
U Home Fibre Discount Promo
General
- What is U Home Fibre?
U Home Fibre is an internet connectivity service offered by U Mobile, delivering high-speed internet access through fibre cabling to your home premises. It includes an optical network unit (ONU) and a WiFi router (CPE) to enable internet access over LAN and WiFi within your household. - What are the speeds offered under U Home Fibre?
U Home Fibre offers four fibre broadband speed plans: 100Mbps, 300Mbps, 500Mbps and 1Gbps. - How do I use U Home Fibre?
You can start enjoying blazing fast broadband with U Home Fibre as soon as the physical installation is successfully installed. Make sure your device(s) are WiFi-enabled or can be connected via LAN cable. We will not be held responsible for connectivity issues caused by your devices - When does the service begin, and what is the duration of the Minimum Contract Period?
The service initiates upon the completion of the physical installation appointment and is bound by a Minimum Contract Period of 24 months. - How can I check which areas are covered under the U Home Fibre services?
You can go to https://www.u.com.my/en/personal/broadband/u-home-fibre#check-broadband-coverage to check for coverage areas available before subscribing to the services. - My home is not within the coverage area. What should I do?
You can register your interest with us at www.u.com.my/en/personal/broadband/u-home-fibre and we will contact you once your area has coverage as we are constantly and rapidly expanding our coverage nationwide. You can also refer to our coverage checker periodically at the same website. In the mean time, do check out U Home 5G at www.u.com.my/Home5G for unlimited 5G broadband with nationwide coverage, no installation and no contract. - Where can I subscribe to U Home Fibre?
You can purchase the plan at any of the options from U Mobile branches or Register Your Interest at www.u.com.my/en/personal/broadband/u-home-fibre
Eligibility
- Who is eligible to register for U Home Fibre?
Anyone above 18 years old residing within the service coverage areas in Malaysia without any outstanding payments with U Mobile. - Can existing U Home 5G plan subscribers perform a Change Rate Plan (CRP) to U Home Fibre?
Yes, subscribers with existing U Home 5G plan can perform a Change Rate Plan (CRP) to the U Home Fibre, forfeiting any unused data allowance from the old plan. Any CRP is subject to Terms and Conditions. - Are there restrictions on performing U Home Fibre CRP to other U Mobile products?
Performing a CRP to other U Mobile products, including prepaid and postpaid, is not allowed. - Does U Mobile reserve the right to change the eligibility criteria?
Yes, U Mobile reserves the right to change the eligibility criteria whenever necessary.
Deposit & monthly fees
- What is the deposit requirement for non-Malaysians subscribing to U Home Fibre?
For non-Malaysians, a RM500 deposit is required for the Plan. - Are there any provisions for carrying over parts of the Monthly Fee to the following months?
No, the Monthly Fee must be paid in full, even if the full value of the service is not used. Any excess usage is billed monthly. - Will there be any advanced charges into my bill?
You're billed for the upcoming month or period of service before actually using it. This practice ensures that the service remains uninterrupted and that you're always paid up for the upcoming cycle. - Where can customers find the pricing table for the data plans of U Home Fibre?
The pricing table for U Home Fibre is made available on our website: www.u.com.my/en/personal/broadband/u-home-fibre
How long does this RM20 rebate last?
The rebate lasts for 24 months during the duration of the Minimum Contract Period as long as you are subscribed to U Home Fibre.
How long will this U Home Fibre Launch Promo be available for?
The Launch Promo will be available from 19 August 2024 until 31 December 2024 or subjected to the first 1,000 customers signed up.
What happens to my RM20 rebate if I terminate my U Home Fibre plan?
Your RM20 rebate expires when you terminate your U Home Fibre and the rebate will be prorated in your final bill.
