1. Free Data Roaming is a data roaming offer which provides you with data quota on roaming at selected countries at no additional charge.
2. Free Roaming Incoming Call is a voice roaming offer which provides you with incoming calls on roaming at selected countries at no additional charge. This Free Roaming Incoming Call is not applicable for making outgoing calls and SMS. Any outgoing calls and SMS while roaming will be subject to the applicable retail tariff charges at https://www.u.com.my/en/personal/mobile-plans/roam-travel/roaming
3. Free Data Roaming is not applicable for voice and SMS service.
4. For ULTRA Global 98 and ULTRA Postpaid 68, the Free Data Roaming and Free Incoming Call are available for the principal lines only. For ULTRA Family 128, the Free Data Roaming and Free Incoming Call are applicable for the principal line and the ULTRA Family Share line(s) under the plan. Roaming data of your ULTRA Family Share line(s) is drawn from the 15GB Roaming Data bucket of your principal line.
5. Free Data Roaming and Free Roaming Incoming Call cannot be transferred to any other mobile numbers.
6. Free Data Roaming and Free Roaming Incoming Call are provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with those terms including the relevant service description, Privacy Notice, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the "Terms") all of which are available on www.u.com.my.
7. We reserve the right to modify or otherwise change these Terms including the charges without notice to you. This overrides any requirement where we may have to give you notice in other parts of our agreement with you.
Free Data Roaming: Activation and Charges
1. To enjoy the Free Data Roaming you have to:
i. activate your international roaming service before you travel; and
ii. manually connect to any one of the preferred roaming operator’s networks when you are on roaming at the respective countries as listed at https://www.u.com.my/en/personal/mobile-plans/roam-travel/roaming
2. If you do not connect to the preferred roaming network specified above, you will not be able to connect to the internet while on roaming. However, you may still use voice and SMS service subject to the applicable charges imposed by the roaming operator you connect to.
3. Once you connect to the preferred roaming operator’s network above based on the country you are in, you may use data quota allocated to you (“Roaming Data Quota”) as per Table A.
4. You may check your Roaming Data Quota’s usage while on roaming by:
i. Dialing *118#; or
ii. using the MyUMobile App
5. Upon utilization of your Free Roaming Data Quota:
i. we will notify you via SMS that your Free Data Roaming is depleted. Your Roaming Data Quota will be refreshed at the next billing cycle provided you are still subscribed to ULTRA Family 128, ULTRA Global 98 or ULTRA Postpaid 68.
ii. if you continue to use data roaming, you will automatically subscribe to the 24-Hour Roaming Passes. The 24-Hour Roaming Passes is chargeable at RM15 or RM38 per-day per-country. For more details, visit https://www.u.com.my/en/personal/mobile-plans/roam-travel/roaming#postpaid-roaming-plans
iii. if you are on ULTRA Family 128, or ULTRA Family Share line under the ULTRA Family 128 plan, the 24-Hour Roaming Passes will be automatically subscribed and charged per roaming line.
Free Roaming Incoming Call: Activation and Charges
1. To enjoy the Free Data Roaming you have to:
i. activate your international roaming service before you travel; and
ii. manually connect to any one of the preferred roaming operator’s networks when you are on roaming at the respective countries as listed at https://www.u.com.my/en/personal/mobile-plans/roam-travel/roaming
2. If you do not connect to the preferred roaming network specified above, you are still able to receive calls subject to the applicable charges imposed by the roaming operator you connect to.
