Terms & Conditions

A. General

1. This Prepaid 5G Rate Plan (“Rate Plan”) is available from 23 February 2022 (“Effective Date”) until withdrawn by U Mobile. The Rate Plan is provided according to the U Mobile Prepaid Terms and Conditions. You must comply with those Terms and Conditions including the relevant service description, Privacy Notice and these terms and conditions (collectively, the "Terms").
2. We reserve the right to modify or otherwise change these Terms including the charges without notice to you. This overrides any requirement where we may have to give you notice in other parts of our agreement with you.
3. This Prepaid 5G Rate Plan comes with the features specified in the table below, upon activation of the Plan.

B. Lifecycle 

1. The lifecycle of the Rate Plan comes with 5 days of active period (“Active Period”) and 60 days of passive period (“Passive Period”):
   1. during the Passive Period, you cannot use any of the Services including accessing the internet, make outgoing calls and SMS but you can receive incoming calls and SMS;
   2. if you do not perform any top up within the Passive Period, your account will be automatically terminated without any further notice; and
   3. your Active Period validity depends on the amount you top up. For example:
      1. if you do not perform any top up upon activation of the Rate Plan, your Active Period will remain at 5 days;
      2. at any time, for every RM1.00 you top up, your Active Period will be 1 day. However: if you top up RM1.00 upon activation of the Plan, the existing Active Period under the Plan i.e. 5 days apply (the longer Active Period applies); and if you top up RM10.00, your Active Period will be 10 days.

C. Switch Rate Plans

1. Existing U Mobile prepaid subscribers are able to switch to the Rate Plan on a later date. SMS notification will be sent out once the switch plan function is available.
2. Each successful switch is free of charge, there will be no fee deducted from your account.
3. However, after you have switched to the Rate Plan, you are not allowed to switch to any other prepaid Rate Plan.
4. You are not allowed to switch to Rate Plan during the passive period of your existing prepaid Rate Plan. You are required to perform a top-up to re-activate your existing prepaid account before switching to the Rate Plan.
5. Any freebies and content subscription services which were part of your previous prepaid Rate Plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance to which you are entitled under the previous prepaid Rate Plan will be forfeited.  However, any credit balance may be carried over to the Rate Plan. 
6. After each successful switch to the Rate Plan, your existing prepaid account’s active period will be reset to 5 days of Active Period and 60 days of  Passive Period, regardless of the type of prepaid rate plan you switch from.

D. Free Internet upon Activation

1. Free 1GB High Speed internet will be credited to your account immediately upon successful activation of the Rate Plan.
2. An SMS notification will be sent to you that the free 1GB internet has been credited into your account.
3. The free 1GB internet is valid for 5 days from the activation date. Upon expiry of the 5-day period, any unutilised internet quota will be forfeited.
4. Free 1GB internet is non-transferable to other U Mobile subscribers.
5. The free 1GB internet can only be utilised domestically (within Malaysia only) and cannot be used for internet roaming usage when overseas. Your internet roaming usage will be charged based on the internet roaming rates imposed by U Mobile’s roaming operators.

E. Free Basic Internet

1. The Rate Plan comes with free basic internet upon activation.
2. You will enjoy free basic internet as long as your account is Active.(“Active”means able to make and receive phone calls).  However, if your  account is not Active, free basic internet will be suspended until your account status changes to active.
3. Free basic internet usage is subject to the limited speed of up to 64kbps and up to 1GB per month.
4. Free basic internet quota will be reset on every 1st of the month and a new internet quota will be credited into your account.
5. The free basic internet can only be utilised domestically (within Malaysia only) and cannot be used for internet roaming usage when overseas.  Your internet roaming usage will be charged based on the internet roaming rates imposed by U Mobile’s roaming operators

F. New International Direct Dial (IDD) Rate

1. The Rate Plan comes with new IDD rate for the countries as provided at:
   https://www.u.com.my/en/personal/mobile-plans/roaming-idd/best-idd-1310
2. This new rate will apply to both IDD and budget IDD (“BIDD”).If you dial Standard IDD or BIDD, same charges will apply.
3. The new IDD rate is only applicable if you subscribe to the Rate Plan. IDD rate in all other rate plan will remain unchanged at the current rate.