{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
ULTRA5G
My Account

Suggested Search

Popular Search

Popular on U Mobile

5G Phone Buy 1 Free 1
5G Phone Buy 1 Free 1

Enjoy Buy 1 Free 1 deals on 5G Android phones with U Family. Get flagship devices, shared data and free roaming in 60+ destinations. Find out more.

RM0 iPhone Promo
RM0 iPhone Promo

Own an iPhone 16e, 15 pro, & 15 pay RM0 for the first 6 months. Get free global roaming & 1,000GB of high-speed 5G data on your new phone, only with U Mobile.
Unbeatable 5G Devices
Unbeatable 5G Devices

Browse our amazing selection of FREE Unbeatable 5G devices with 1,000GB of high-speed 5G data for all your mobile activities. Click here for more!
iPhone 16 Series
iPhone 16 Series

Experience unbeatable savings & flexibility with iPhone 16 Series via U Mobile's Postpaid plans. Enjoy 0% instalment with U PayLater. Sign up today!
Wireless
Wireless

Enjoy fibre-like speeds with U Home 5G! This wireless broadband comes with unlimited internet plans that include free Game-Grade Router 5G or Samsung TV. Get now!
Postpaid Plans
Postpaid Plans

Subscribe to U Mobile's Postpaid Data Plans - U Postpaid 38, 68 & 98. Enjoy Ultra Hotspot on 4G and 5G network & Unlimited Local Calls from RM38/mth. Get it now!
Data Plans
Data Plans

Enjoy faster Unlimited Prepaid Data at only RM25/month. Stream, game, and socialise non-stop with lightning speed on U Prepaid, Malaysia's best 5G Prepaid plan.
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
ULTRA5G

Terms & Conditions

{ "searchResultPagePath": "/content/u-mobile/en/personal/tnc-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/support/terms-conditions/jcr:content/iparsys-1/layout_container_cop/layout_container/search_textbox_copy.suggestions" }
{ "dropdownFaqProperties": [ { "title": "Promotion", "value": "promotion", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion.html", "isGroupLabel": true, "childList": [ { "title": "Deals for U", "value": "deals-for-u", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/deals-for-u.html" } ] }, { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/terms-conditions/general.html", "isGroupLabel": true, "childList": [ { "title": "Free Video Streaming ", "value": "free-video-streaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/free-video-streaming.html" }, { "title": "eSIM", "value": "esim", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/esim.html" }, { "title": "Roam-Onz Global™", "value": "roam-onz-global", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/roam-onz-global.html" }, { "title": "U Website Term of Use", "value": "u-website-term-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/u-website-term-of-use.html" }, { "title": "Upgrade Prepaid to Postpaid", "value": "upgrade-prepaid-to-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/upgrade-prepaid-to-postpaid.html" }, { "title": "U Mobile Single Sign On (SSO) ID", "value": "manage-your-lines", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/manage-your-lines.html" }, { "title": "Accessories", "value": "accessories", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/accessories.html" }, { "title": "Trade In Service", "value": "trade-in-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/trade-in-service.html" }, { "title": "Video Carrier Billing", "value": "video-carrier-billing", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/video-carrier-billing.html" }, { "title": "VoLTE", "value": "volte", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/volte.html" }, { "title": "WiFi Calling", "value": "wifi-calling", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/wifi-calling.html" }, { "title": "Online Store Term of Use", "value": "online-store-term-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/online-store-term-of-use.html" }, { "title": "Mobile Number Portability", "value": "mobile-number-portability", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/mobile-number-portability.html" } ] }, { "title": "Others", "value": "others", "url": "/content/u-mobile/en/personal/support/terms-conditions/others.html", "isGroupLabel": true, "childList": [ { "title": "Express Delivery Terms of Use ", "value": "express-delivery-terms-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/express-delivery-terms-of-use.html" }, { "title": "Google Play", "value": "google-play", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/google-play.html" }, { "title": "iTunes®, Apple Music® and App Store®", "value": "itunes-apple-music-and-app-store", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/itunes-apple-music-and-app-store.html" }, { "title": "Pembayaran UMC", "value": "pembayaran-umc", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/pembayaran-umc.html" }, { "title": "Privacy Notice", "value": "privacy-notice", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/privacy-notice.html" }, { "title": "Anti-Corruption Policy", "value": "anti-corruption-policy", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/anti-corruption-policy.html" }, { "title": "Policy Statement on Anti-Corruption Policy", "value": "policy-statement-on-anti-corruption-policy", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/policy-statement-on-anti-corruption-policy.html" }, { "title": "Business Partner Code of Conduct", "value": "business-partner-code-of-conduct", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/business-partner-code-of-conduct.html" }, { "title": "Reference Access Offer", "value": "reference-access-offer", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/reference-access-offer.html" }, { "title": "Whistleblower Policy", "value": "whistleblower-policy", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/whistleblower-policy.html" }, { "title": "Telesales Channel Terms and Conditions", "value": "telesales-channel-terms-and-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/telesales-channel-terms-and-conditions.html" } ] }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband.html", "isGroupLabel": true, "childList": [ { "title": "U Home 5G", "value": "u-home-5g", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g.html" }, { "title": "U Home 5G Add Ons", "value": "u-home-5g-add-ons", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g-add-ons.html" }, { "title": "U Home 5G Launch Promo", "value": "u-home-5g-launch-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g-launch-promo.html" }, { "title": "U Home Fibre", "value": "u-home-fibre", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-fibre.html" }, { "title": "U Home 5G Router Bundle", "value": "u-home-5g-router-bundle", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g-router-bundle.html" }, { "title": "U Home 5G x sooka Premium", "value": "u-home-5g-x-sooka-premium", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g-x-sooka-premium.html" }, { "title": "Samsung 4K TV", "value": "samsung-4k-tv", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/samsung-4k-tv.html" }, { "title": "U Home Fibre Rebate Campaign", "value": "u-home-fibre-rebate-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-fibre-rebate-campaign.html" }, { "title": "Unlimited Mobile Internet", "value": "unlimited-mobile-internet", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/unlimited-mobile-internet.html" }, { "title": "Wireless Broadband Postpaid", "value": "wireless-broadband-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/wireless-broadband-postpaid.html" }, { "title": "Ultra Unlimited Home Fibre Broadband", "value": "ultra-unlimited-home-fibre-broadband", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/ultra-unlimited-home-fibre-broadband.html" } ] }, { "title": "Campaign", "value": "campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign.html", "isGroupLabel": true, "childList": [ { "title": "Carrier Billing for GOLIFE Insurance Plans", "value": "carrier-billing-for-golife-insurance-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/carrier-billing-for-golife-insurance-plans.html" }, { "title": "Prepaid To Postpaid Campaign", "value": "prepaid-to-postpaid38-bonus-data-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-to-postpaid38-bonus-data-campaign.html" }, { "title": "Prepaid to Postpaid Combo Campaign", "value": "prepaid-to-postpaid-combo", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-to-postpaid-combo.html" }, { "title": "Prepaid To Postpaid Travel Campaign", "value": "prepaid-to-postpaid-travel-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-to-postpaid-travel-campaign.html" }, { "title": "Prepaid To Postpaid Campaign", "value": "prepaid-to-postpaid-generic-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-to-postpaid-generic-campaign.html" }, { "title": "Free Data Redemption for New MyUMobile App Users", "value": "free-data-first-time-app-users", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/free-data-first-time-app-users.html" }, { "title": "Unbeatable 5G Devices", "value": "unbeatable-5g-devices", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/unbeatable-5g-devices.html" }, { "title": "U Prepaid 25 SIM Pack", "value": "5g-ready-rate-plan-u25b", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/5g-ready-rate-plan-u25b.html" }, { "title": "Hong Leong Bank Exclusive Reload", "value": "hong-leong-bank-exclusive", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/hong-leong-bank-exclusive.html" }, { "title": "U Mobile Special Promo", "value": "special-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/special-promo.html" }, { "title": "Switcher Campaign", "value": "switcher-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/switcher-campaign.html" }, { "title": "Home Makeover Campaign", "value": "home-makeover", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/home-makeover.html" }, { "title": "Fantastic Upgrade Campaign", "value": "a-may-zing-upgrade", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/a-may-zing-upgrade.html" }, { "title": "U Home 5G Survey Campaign", "value": "u-home-5g-survey", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/u-home-5g-survey.html" }, { "title": "Exclusive Offer – GX33 Campaign", "value": "exclusive-offer-gx33", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/exclusive-offer-gx33.html" }, { "title": "2nd iPhone for RM0", "value": "iphone-family-bundle", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/iphone-family-bundle.html" }, { "title": "Maybank Exclusive Postpaid", "value": "maybank-exclusive-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/maybank-exclusive-postpaid.html" }, { "title": "Postpaid GX55 Upgrade Campaign", "value": "postpaid-gx55-upgrade", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/postpaid-gx55-upgrade.html" }, { "title": "RM0 Samsung Galaxy Z Fold7 & Flip7 Pre-Order", "value": "rm0-samsung-galaxy-z-flip7-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/rm0-samsung-galaxy-z-flip7-campaign.html" }, { "title": "Prepaid Device Bundle (Exclusive to East Malaysia) ", "value": "prepaid-device-bundle", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-device-bundle.html" }, { "title": "U Postpaid Port-In Offer", "value": "mobile-number-portability-rebate-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/mobile-number-portability-rebate-campaign.html" }, { "title": "Get Second Phone at RM0", "value": "get-second-phone-at-rm0", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/get-second-phone-at-rm0.html" }, { "title": "App-Venture Rewards Campaign", "value": "app-venture-rewards-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/app-venture-rewards-campaign.html" }, { "title": "Postpaid Upgrade Free Device Campaign", "value": "postpaid-upgrade-free-device-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/postpaid-upgrade-free-device-campaign.html" }, { "title": "Telesales Campaign: U Home 5G Exclusive Offers Terms & Conditions", "value": "u-home-5g-rewards", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/u-home-5g-rewards.html" }, { "title": "Merdeka Postpaid Upgrade Campaign", "value": "postpaid-merdeka-upgrade", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/postpaid-merdeka-upgrade.html" }, { "title": "Prepaid Malaysia Mendunia with U", "value": "prepaid-malaysia-mendunia", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-malaysia-mendunia.html" } ] }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid.html", "isGroupLabel": true, "childList": [ { "title": "5G-Ready Prepaid Rate Plan", "value": "prepaid-5g-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-5g-plan.html" }, { "title": "U Prepaid Plans", "value": "u-prepaid-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/u-prepaid-plans.html" }, { "title": "CreditShare", "value": "creditshare", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/creditshare.html" }, { "title": "Direct Carrier Billing", "value": "direct-carrier-billing", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/direct-carrier-billing.html" }, { "title": "EPIKKK Video3", "value": "epikkk-video3", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/epikkk-video3.html" }, { "title": "CreditSOS Service", "value": "creditsos-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/creditsos-service.html" }, { "title": "Giler Unlimited GX12, GX30, GX38 & GX43", "value": "giler-unlimited-gx12-gx30-gx38-gx43", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/giler-unlimited-gx12-gx30-gx38-gx43.html" }, { "title": "New Prepaid Plan", "value": "new-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/new-prepaid-plan.html" }, { "title": "Old Prepaid Plan", "value": "old-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/old-prepaid-plan.html" }, { "title": "Power Prepaid Plan", "value": "power-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/power-prepaid-plan.html" }, { "title": "Prepaid Account Validity Extension Service", "value": "prepaid-account-validity-extension-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-account-validity-extension-service.html" }, { "title": "Prepaid Free Calls", "value": "prepaid-free-calls", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-free-calls.html" }, { "title": "Prepaid Plan", "value": "prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-plan.html" }, { "title": "Subscription of U Mobile’s Prepaid Plans via Online Channel", "value": "subscription-of-u-mobiles-prepaid-plans-via-online-channel", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/subscription-of-u-mobiles-prepaid-plans-via-online-channel.html" }, { "title": "U Mobile Prepaid Self Registration", "value": "u-mobile-prepaid-self-registration", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/u-mobile-prepaid-self-registration.html" }, { "title": "Unlimited FUNZ Prepaid Plan", "value": "unlimited-funz-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-funz-prepaid-plan.html" }, { "title": "Unlimited Power Prepaid Plan", "value": "unlimited-power-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-power-prepaid-plan.html" }, { "title": "Unlimited Power Prepaid Plan and RM30 Top-Up (Exclusive on Online Store Only)", "value": "unlimited-power-prepaid-plan-and-rm30-top-up-exclusive-on-online-store-only", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-power-prepaid-plan-and-rm30-top-up-exclusive-on-online-store-only.html" }, { "title": "Booster Add On ", "value": "booster-add-on", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/booster-add-on.html" }, { "title": "Online Prepaid Top Up Service", "value": "online-prepaid-top-up-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/online-prepaid-top-up-service.html" }, { "title": "5G Daily and Weekly Plans", "value": "5g-daily-weekly-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/5g-daily-weekly-plans.html" }, { "title": "Hotspot Add-Ons", "value": "hotspot-add-ons", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/hotspot-add-ons.html" }, { "title": "Ultra Speed", "value": "speed-booster", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/speed-booster.html" } ] }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid.html", "isGroupLabel": true, "childList": [ { "title": "Postpaid Plan", "value": "general-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/general-postpaid.html" }, { "title": "Postpaid - Voice & Data Plans", "value": "postpaid-voice-and-data-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-voice-and-data-plans.html" }, { "title": "U Mobile Devices", "value": "devices", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/devices.html" }, { "title": "U Family 128", "value": "u-family-128", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-family-128.html" }, { "title": "U Mobile U Postpaid Plan", "value": "new-u-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/new-u-postpaid.html" }, { "title": "U Postpaid Borneo Plan", "value": "u-postpaid-borneo-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-borneo-plan.html" }, { "title": "U Postpaid Free Data Roaming And Free Roaming Incoming Call", "value": "u-postpaid-roaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming.html" }, { "title": "International Roaming Charges ", "value": "international-roaming-charges", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/international-roaming-charges.html" }, { "title": "Multi-Day Roaming Passes", "value": "multi-day-roaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/multi-day-roaming.html" }, { "title": "24 Hour Roaming", "value": "24-hour-roaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/24-hour-roaming.html" }, { "title": "U Mobile Postpaid Boosters", "value": "u-postpaid-boosters", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-boosters.html" }, { "title": "Ultra Hotspot 5G Promotion 28th Feb", "value": "ultra-hotspot-5g-promotion-28th-feb", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/ultra-hotspot-5g-promotion-28th-feb.html" }, { "title": "Auto Debit ", "value": "auto-debit", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/auto-debit.html" }, { "title": "Online Bill Payment Service", "value": "online-bill-payment-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/online-bill-payment-service.html" }, { "title": "Offline to Online Channel", "value": "offline-to-online-channel", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/offline-to-online-channel.html" }, { "title": "Giler Unlimited GX68, Hero P79, Unlimited Hero P99 and P139 Plan with Devices", "value": "u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions.html" }, { "title": "U Mobile Postpaid (U28, P38, P48, GX55, GX68, P79, P99 & P139)", "value": "legacy-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/legacy-plan.html" }, { "title": "Postpaid Add-On Pack (GX50, GX68, HERO P79, HERO P99 & HERO P139)​", "value": "postpaid-add-on-pack", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-add-on-pack.html" }, { "title": "Unlimited Hero P99 & P139 Postpaid Plan", "value": "unlimited-hero-p99-and-p139-postpaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-p99-and-p139-postpaid-plan.html" }, { "title": "Unlimited HERO Postpaid P78", "value": "unlimited-hero-postpaid-p78", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-postpaid-p78.html" }, { "title": "Music-Onz™", "value": "music-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/music-onz.html" }, { "title": "App-Onz™", "value": "app-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/app-onz.html" }, { "title": "Video-Onz™", "value": "video-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/video-onz.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-device-bundle.html", "breadCrumbs": [ { "title": "Terms & Conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions.html" }, { "title": "Campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign.html" } ] }
  1. The Prepaid Device Bundle (“Campaign”) is organised by U Mobile Sdn. Bhd Registration No. 199101013657 (223969-U) (“U Mobile”) which commences at 10:00:00 on 17 July 2025 until further notice (“Campaign Period”) or upon stock depletion, whichever occurs earlier.  
  2. All entries received after the Campaign Period will be automatically disqualified
  3. By participating in this Campaign, you agree to be bound by U Mobile Prepaid Terms and Conditions and all the terms and conditions below (“Terms and Conditions”) all of which are available on www.u.com.my.
  4. Campaign Eligibility
    1. This Campaign is open to eligible new and existing U Mobile Prepaid subscribers.
    2. This campaign is open exclusively to Prepaid customers in the East Malaysia region (Sabah & Sarawak only),
  5. Participants who are below the age of 18 years old are deemed to have obtained the consent of their parents or guardians to participate in this Campaign
  6. Campaign Mechanics

    This Campaign allows you to purchase any one (1) of the selected 5G devices based on the Device Bundle Price specified in the Table below and enjoy free data plan (“Prepaid bundle plan) for 12 months (“Data Plan”).

No Device Models

RRP

 Device Bundle Price
1 Realme14x (8+128GB) RM899 RM799
2 Vivo Y29T (6+128GB) RM899 RM799
3 Nubia Focus 2 (8+256GB) RM999 RM849
    1. To participate, you are required to sign up for the Prepaid bundle plan at the U Mobile Service Centre Imago and U Mobile Service Centre Vivacity within the Campaign Period.
    2. The 12 months Data Plan will be given in the form of RM240 credit into your Prepaid Credit Balance account. The RM240 credit is only valid for the purpose of purchase and auto-renewal of U Prepaid Borneo 20 Data plan which also offers 365 days validity. You will need to download the MyUMobile App to manage your account.
    3. You will receive a SMS notification upon successful provision of the RM240 credit into your Prepaid Credit Balance account. You will need to purchase the U Prepaid Borneo 20 Data Plan using the RM240 credits via MyUMobile App.
    4. If you choose to subscribe to a second Prepaid Device Bundle using the same phone number, you will need to head over to nearest U Mobile Service Centre to terminate the device contract before subscribing to the second Prepaid Device Bundle. Do note that the first RM240 credit granted will be forfeited.
  1. General
    1. U Mobile’s decisions on any matter relating to this Campaign are final and binding on all participants. If any matters arise which are not covered in these Terms and Conditions, they will be determined solely by U Mobile.
    2. U Mobile may change any of these Terms and Conditions including terminating or suspending this Campaign and extending the Campaign Period. Any such change will be announced on our website. It is the participants’ responsibility to check these Terms and Conditions on our website and if the participants do not agree to any of the changes, they must immediately cease participation in the Campaign.
    3. All devices are accepted entirely at the risk of the participants. To the extent permitted by law, U Mobile excludes all liability in connection with this Campaign. All participants agree to release U Mobile from and indemnify U Mobile against all liability (including negligence) for any personal injury, for loss or damage (including loss of opportunity) or breach of any of these Terms and Conditions; whether direct or indirect, special or consequential arising out of participation in this Campaign.
    4. By participating in the Campaign, all participants: -
      1. consent for U Mobile to collect, record, hold, store, use and disclose their personal information for purposes which are necessary or related to the participation in the Campaign; and
      2. consent for U Mobile to disclose or publish their personal information such as their names and identities and any general information that U Mobile sees fit about the participants in any media, marketing or advertising materials; and grant U Mobile the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial or other related purpose, without any payment or compensation.
    5. The subscription and use of U Mobile’s Prepaid mobile services are subject to U Mobile’s standard Prepaid Terms and Condition and where applicable, these Terms and Conditions. If there is any conflict between these Terms and Conditions, the Website Policy and Online Store terms of use and the Prepaid Terms and Conditions, the conflict will be resolved in the following order:
      1. the Prepaid Terms and Conditions;
      2. the Website Policy and Online Store terms of use; and
      3. these Terms and Conditions.
    6. In the event of any inconsistency, U Mobile’s standard Prepaid Terms and Conditions, as the case may be, will apply to the extent of such inconsistency.
    7. The Campaign and these Terms and Conditions are governed by the laws of Malaysia. The participants agree that the Courts of Malaysia have jurisdiction over all matters arising from this Campaign.

Version: 17 July 2025

More Ways to Reach Out

Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.

MyUmobile App

MyUMobile App

Enjoy a better, faster and safer experience today!

Download App
Download App
Facebook

Facebook

Drop us your message on Messenger.

 

Chat Now
Instagram

Instagram

Have questions? Feel free to DM us!

 

DM Now
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.
Proceed