{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }

Terms & Conditions

{ "searchResultPagePath": "/content/u-mobile/en/personal/tnc-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/support/terms-conditions/jcr:content/iparsys-1/layout_container_cop/layout_container/search_textbox_copy.suggestions" }
{ "dropdownFaqProperties": [ { "title": "Promotion", "value": "promotion", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion.html", "isGroupLabel": true, "childList": [ { "title": "Deals for U", "value": "deals-for-u", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/deals-for-u.html" }, { "title": "24-Hour ULTRA5G Trial eSIM", "value": "24-hour-ultra5g-trial-esim", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/24-hour-ultra5g-trial-esim.html" } ] }, { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/terms-conditions/general.html", "isGroupLabel": true, "childList": [ { "title": "Free Video Streaming ", "value": "free-video-streaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/free-video-streaming.html" }, { "title": "eSIM", "value": "esim", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/esim.html" }, { "title": "Roam-Onz Global™", "value": "roam-onz-global", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/roam-onz-global.html" }, { "title": "U Website Term of Use", "value": "u-website-term-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/u-website-term-of-use.html" }, { "title": "Upgrade Prepaid to Postpaid", "value": "upgrade-prepaid-to-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/upgrade-prepaid-to-postpaid.html" }, { "title": "U Mobile Single Sign On (SSO) ID", "value": "manage-your-lines", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/manage-your-lines.html" }, { "title": "Accessories", "value": "accessories", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/accessories.html" }, { "title": "Trade In Service", "value": "trade-in-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/trade-in-service.html" }, { "title": "Video Carrier Billing", "value": "video-carrier-billing", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/video-carrier-billing.html" }, { "title": "VoLTE", "value": "volte", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/volte.html" }, { "title": "WiFi Calling", "value": "wifi-calling", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/wifi-calling.html" }, { "title": "Online Store Term of Use", "value": "online-store-term-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/online-store-term-of-use.html" }, { "title": "Mobile Number Portability", "value": "mobile-number-portability", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/mobile-number-portability.html" }, { "title": "Device Care Programme", "value": "device-care-terms-and-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/device-care-terms-and-conditions.html" }, { "title": "U Postpaid & Postpaid Device Bundle Promotion for New Store Opening", "value": "postpaid-new-store-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/postpaid-new-store-promo.html" } ] }, { "title": "Others", "value": "others", "url": "/content/u-mobile/en/personal/support/terms-conditions/others.html", "isGroupLabel": true, "childList": [ { "title": "Express Delivery Terms of Use ", "value": "express-delivery-terms-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/express-delivery-terms-of-use.html" }, { "title": "Google Play", "value": "google-play", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/google-play.html" }, { "title": "iTunes®, Apple Music® and App Store®", "value": "itunes-apple-music-and-app-store", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/itunes-apple-music-and-app-store.html" }, { "title": "Pembayaran UMC", "value": "pembayaran-umc", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/pembayaran-umc.html" }, { "title": "Privacy Notice", "value": "privacy-notice", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/privacy-notice.html" }, { "title": "Anti-Corruption Policy", "value": "anti-corruption-policy", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/anti-corruption-policy.html" }, { "title": "Policy Statement on Anti-Corruption Policy", "value": "policy-statement-on-anti-corruption-policy", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/policy-statement-on-anti-corruption-policy.html" }, { "title": "Business Partner Code of Conduct", "value": "business-partner-code-of-conduct", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/business-partner-code-of-conduct.html" }, { "title": "Reference Access Offer", "value": "reference-access-offer", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/reference-access-offer.html" }, { "title": "Whistleblower Policy", "value": "whistleblower-policy", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/whistleblower-policy.html" }, { "title": "Telesales Channel Terms and Conditions", "value": "telesales-channel-terms-and-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/telesales-channel-terms-and-conditions.html" } ] }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband.html", "isGroupLabel": true, "childList": [ { "title": "U Home 5G", "value": "u-home-5g", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g.html" }, { "title": "U Home 5G Add Ons", "value": "u-home-5g-add-ons", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g-add-ons.html" }, { "title": "U Home 5G Launch Promo", "value": "u-home-5g-launch-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g-launch-promo.html" }, { "title": "U Home Fibre", "value": "u-home-fibre", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-fibre.html" }, { "title": "U Home 5G Router Bundle", "value": "u-home-5g-router-bundle", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g-router-bundle.html" }, { "title": "U Home 5G x sooka Premium", "value": "u-home-5g-x-sooka-premium", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g-x-sooka-premium.html" }, { "title": "Samsung 4K TV", "value": "samsung-4k-tv", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/samsung-4k-tv.html" }, { "title": "U Home Fibre Rebate Campaign", "value": "u-home-fibre-rebate-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-fibre-rebate-campaign.html" }, { "title": "Unlimited Mobile Internet", "value": "unlimited-mobile-internet", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/unlimited-mobile-internet.html" }, { "title": "Wireless Broadband Postpaid", "value": "wireless-broadband-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/wireless-broadband-postpaid.html" }, { "title": "Ultra Unlimited Home Fibre Broadband", "value": "ultra-unlimited-home-fibre-broadband", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/ultra-unlimited-home-fibre-broadband.html" }, { "title": "U Home 5G Borneo", "value": "u-home-5g-borneo", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g-borneo.html" } ] }, { "title": "Campaign", "value": "campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign.html", "isGroupLabel": true, "childList": [ { "title": "Postpaid CNY Upgrade Campaign", "value": "postpaid-cny-upgrade-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/postpaid-cny-upgrade-campaign.html" }, { "title": "Carrier Billing for GOLIFE Insurance Plans", "value": "carrier-billing-for-golife-insurance-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/carrier-billing-for-golife-insurance-plans.html" }, { "title": "Prepaid To Postpaid Campaign", "value": "prepaid-to-postpaid38-bonus-data-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-to-postpaid38-bonus-data-campaign.html" }, { "title": "Prepaid to Postpaid Combo Campaign", "value": "prepaid-to-postpaid-combo", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-to-postpaid-combo.html" }, { "title": "Prepaid To Postpaid Travel Campaign", "value": "prepaid-to-postpaid-travel-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-to-postpaid-travel-campaign.html" }, { "title": "Prepaid To Postpaid Campaign", "value": "prepaid-to-postpaid-generic-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-to-postpaid-generic-campaign.html" }, { "title": "Free Data Redemption for New MyUMobile App Users", "value": "free-data-first-time-app-users", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/free-data-first-time-app-users.html" }, { "title": "Unbeatable 5G Devices", "value": "unbeatable-5g-devices", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/unbeatable-5g-devices.html" }, { "title": "U Prepaid 25 SIM Pack", "value": "5g-ready-rate-plan-u25b", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/5g-ready-rate-plan-u25b.html" }, { "title": "U Mobile Special Promo", "value": "special-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/special-promo.html" }, { "title": "Fantastic Upgrade Campaign", "value": "a-may-zing-upgrade", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/a-may-zing-upgrade.html" }, { "title": "U Home 5G Survey Campaign", "value": "u-home-5g-survey", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/u-home-5g-survey.html" }, { "title": "Exclusive Offer – GX33 Campaign", "value": "exclusive-offer-gx33", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/exclusive-offer-gx33.html" }, { "title": "2nd iPhone for RM0", "value": "iphone-family-bundle", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/iphone-family-bundle.html" }, { "title": "Prepaid Device Bundle (Exclusive to East Malaysia) ", "value": "prepaid-device-bundle", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-device-bundle.html" }, { "title": "Get Second Phone at RM0", "value": "get-second-phone-at-rm0", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/get-second-phone-at-rm0.html" }, { "title": "Telesales Campaign: U Home 5G Exclusive Offers Terms & Conditions", "value": "u-home-5g-rewards", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/u-home-5g-rewards.html" }, { "title": "Upgrade & Win iPhone Air with MyUMobile App", "value": "upgrade-win-iphone-with-myumobileapp", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/upgrade-win-iphone-with-myumobileapp.html" }, { "title": "Prepaid to Postpaid U38 – Pay only RM30 for next 6 months Campaign ", "value": "year-end-upgrade-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/year-end-upgrade-campaign.html" }, { "title": "U Postpaid & Postpaid Device Bundle Promotion New Store Opening ", "value": "u-postpaid-device-bundle-promotion-bmk-upt", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/u-postpaid-device-bundle-promotion-bmk-upt.html" }, { "title": "U Postpaid & Postpaid Device Bundle Promotion New Store Opening ", "value": "u-postpaid-device-bundle-promotion-tsb-tm2", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/u-postpaid-device-bundle-promotion-tsb-tm2.html" }, { "title": "UMEC Sunway Square CNY Promo", "value": "umec-sunway-square-cny-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/umec-sunway-square-cny-promo.html" }, { "title": "Ong Pow Campaign", "value": "ong-pow-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/ong-pow-campaign.html" }, { "title": "Postpaid CNY Upgrade Campaign", "value": "postpaid-cny-upgrade", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/postpaid-cny-upgrade.html" }, { "title": "CNY Prepaid to Postpaid Campaign", "value": "cny-pretopost", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/cny-pretopost.html" }, { "title": "Kongsi Raya Prepaid Campaign", "value": "kongsi-raya-prepaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/kongsi-raya-prepaid.html" }, { "title": "50% Off Broadband Campaign", "value": "50-off-broadband", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/50-off-broadband.html" }, { "title": "U-Student Buddy Program", "value": "u-student-buddy-program", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/u-student-buddy-program.html" }, { "title": "Raya Bersama U", "value": "raya-bersama-u", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/raya-bersama-u.html" }, { "title": "Postpaid Raya Upgrade Campaign", "value": "postpaid-raya-upgrade", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/postpaid-raya-upgrade.html" }, { "title": "Pre2Post Raya Upgrade Campaign", "value": "pre-to-post-raya-upgrade", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/pre-to-post-raya-upgrade.html" }, { "title": "Unbeatable Referral Postpaid Campaign", "value": "unbeatable-referral-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/unbeatable-referral-postpaid.html" }, { "title": "U Mobile Experience Centre Rezeki Raya With U Mobile Postpaid Campaign", "value": "rezeki-raya-with-u-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/rezeki-raya-with-u-postpaid.html" }, { "title": "Prepaid Plan 2026 Campaign", "value": "prepaid-plan-cashback", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-plan-cashback.html" }, { "title": "App Exclusive Prepaid Data Campaign", "value": "app-exclusive-prepaid-data-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/app-exclusive-prepaid-data-campaign.html" } ] }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid.html", "isGroupLabel": true, "childList": [ { "title": "5G-Ready Prepaid Rate Plan", "value": "prepaid-5g-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-5g-plan.html" }, { "title": "U Prepaid Plans", "value": "u-prepaid-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/u-prepaid-plans.html" }, { "title": "Direct Carrier Billing", "value": "direct-carrier-billing", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/direct-carrier-billing.html" }, { "title": "EPIKKK Video3", "value": "epikkk-video3", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/epikkk-video3.html" }, { "title": "CreditSOS Service", "value": "creditsos-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/creditsos-service.html" }, { "title": "Giler Unlimited GX12, GX30, GX38 & GX43", "value": "giler-unlimited-gx12-gx30-gx38-gx43", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/giler-unlimited-gx12-gx30-gx38-gx43.html" }, { "title": "New Prepaid Plan", "value": "new-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/new-prepaid-plan.html" }, { "title": "Old Prepaid Plan", "value": "old-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/old-prepaid-plan.html" }, { "title": "Power Prepaid Plan", "value": "power-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/power-prepaid-plan.html" }, { "title": "Prepaid Account Validity Extension Service", "value": "prepaid-account-validity-extension-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-account-validity-extension-service.html" }, { "title": "Prepaid Free Calls", "value": "prepaid-free-calls", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-free-calls.html" }, { "title": "Prepaid Plan", "value": "prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-plan.html" }, { "title": "Subscription of U Mobile’s Prepaid Plans via Online Channel", "value": "subscription-of-u-mobiles-prepaid-plans-via-online-channel", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/subscription-of-u-mobiles-prepaid-plans-via-online-channel.html" }, { "title": "U Mobile Prepaid Self Registration", "value": "u-mobile-prepaid-self-registration", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/u-mobile-prepaid-self-registration.html" }, { "title": "Unlimited FUNZ Prepaid Plan", "value": "unlimited-funz-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-funz-prepaid-plan.html" }, { "title": "Unlimited Power Prepaid Plan", "value": "unlimited-power-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-power-prepaid-plan.html" }, { "title": "Booster Add On ", "value": "booster-add-on", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/booster-add-on.html" }, { "title": "Online Prepaid Top Up Service", "value": "online-prepaid-top-up-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/online-prepaid-top-up-service.html" }, { "title": "5G Daily and Weekly Plans", "value": "5g-daily-weekly-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/5g-daily-weekly-plans.html" }, { "title": "Hotspot Add-Ons", "value": "hotspot-add-ons", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/hotspot-add-ons.html" }, { "title": "Ultra Speed", "value": "speed-booster", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/speed-booster.html" } ] }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid.html", "isGroupLabel": true, "childList": [ { "title": "Postpaid Plan", "value": "general-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/general-postpaid.html" }, { "title": "Postpaid - Voice & Data Plans", "value": "postpaid-voice-and-data-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-voice-and-data-plans.html" }, { "title": "U Mobile Devices", "value": "devices", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/devices.html" }, { "title": "U Family 128", "value": "u-family-128", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-family-128.html" }, { "title": "U Mobile U Postpaid Plan", "value": "new-u-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/new-u-postpaid.html" }, { "title": "U Postpaid Borneo Plan", "value": "u-postpaid-borneo-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-borneo-plan.html" }, { "title": "U Postpaid Free Data Roaming And Free Roaming Incoming Call", "value": "u-postpaid-roaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming.html" }, { "title": "International Roaming Charges ", "value": "international-roaming-charges", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/international-roaming-charges.html" }, { "title": "Multi-Day Roaming Passes", "value": "multi-day-roaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/multi-day-roaming.html" }, { "title": "24 Hour Roaming", "value": "24-hour-roaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/24-hour-roaming.html" }, { "title": "U Mobile Postpaid Boosters", "value": "u-postpaid-boosters", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-boosters.html" }, { "title": "Ultra Hotspot 5G Promotion 28th Feb", "value": "ultra-hotspot-5g-promotion-28th-feb", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/ultra-hotspot-5g-promotion-28th-feb.html" }, { "title": "Auto Debit ", "value": "auto-debit", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/auto-debit.html" }, { "title": "Online Bill Payment Service", "value": "online-bill-payment-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/online-bill-payment-service.html" }, { "title": "Offline to Online Channel", "value": "offline-to-online-channel", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/offline-to-online-channel.html" }, { "title": "Giler Unlimited GX68, Hero P79, Unlimited Hero P99 and P139 Plan with Devices", "value": "u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions.html" }, { "title": "U Mobile Postpaid (U28, P38, P48, GX55, GX68, P79, P99 & P139)", "value": "legacy-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/legacy-plan.html" }, { "title": "Postpaid Add-On Pack (GX50, GX68, HERO P79, HERO P99 & HERO P139)​", "value": "postpaid-add-on-pack", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-add-on-pack.html" }, { "title": "Unlimited Hero P99 & P139 Postpaid Plan", "value": "unlimited-hero-p99-and-p139-postpaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-p99-and-p139-postpaid-plan.html" }, { "title": "Unlimited HERO Postpaid P78", "value": "unlimited-hero-postpaid-p78", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-postpaid-p78.html" }, { "title": "Music-Onz™", "value": "music-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/music-onz.html" }, { "title": "App-Onz™", "value": "app-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/app-onz.html" }, { "title": "Video-Onz™", "value": "video-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/video-onz.html" }, { "title": "U WatchShare ", "value": "u-watchshare", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-watchshare.html" }, { "title": "Loyalty Rebate", "value": "loyalty-rebate", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/loyalty-rebate.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/terms-conditions/campaign/rezeki-raya-with-u-postpaid.html", "breadCrumbs": [ { "title": "Terms & Conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions.html" }, { "title": "Campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign.html" } ] }
TERMS AND CONDITIONS FOR U MOBILE EXPERIENCE CENTRE REZEKI RAYA WITH U MOBILE POSTPAID CAMPAIGN
 
 

1. Campaign Period

 

a. This U Mobile Experience Centre Rezeki Raya With U Mobile Postpaid Campaign ("Campaign") is organised by U Mobile Sdn Bhd Registration No: 199101013657 (223969-U) (“U Mobile”) which commences at 09:00:00 AM on 6 March 2026 and ends at 22:00:00 PM on 31 March 2026 (“Campaign Period”).

 

b. All entries received before or after the Campaign Period will be automatically disqualified.

 

c. By participating in this Campaign, you agree to be bound by all the terms and conditions below ("Terms and Conditions").

 

2. Eligibility

 

a. This Campaign is exclusively for new and existing active Postpaid subscribers. “Active” means able to make

and receive calls.

 

b. U Mobile employees, agencies, partners and their immediate family members are not allowed to participate in this Campaign.

 

c. This Campaign is only available at U Mobile Experience Centres (“UMEC”) nationwide.

 

d. U Mobile reserves the right to reject any entries or disqualify any participant without assigning any reason.

 

3. Campaign Mechanics

 

a. To participate in this Campaign, you must sign up to any new Postpaid plans only or Postpaid plans with Device Bundle listed in following Table, which include (a) new registration or (b) successful port-ins from other service providers:

Postpaid Plan Only Eligible Existing Postpaid Plan (Referrer)

U Family 128

U Family 128 with Device Bundle

U Postpaid 98

U Postpaid 98 with Device Bundle

U Postpaid 68 / U Postpaid Borneo 68

U Postpaid 68 / U Postpaid Borneo 68 with Device Bundle

U Home 5G / U Home 5G Borneo U Home 5G / U Home 5G Borneo with Router

b. When you successfully sign up the above plan, you will be deemed to be a participant of the Campaign. No entry form is required.

 

4. Rewards

 

a. By subscribing to the eligible Postpaid plans under the Campaign, you will receive a one-time rebate of RM50 (“Rebate”) and a complimentary gift (collectively “Reward”) upon the activation of the Postpaid plan. The Rebate is limited to 1,800 sign-ups and the complimentary gift is limited to 2,000 sign-ups nationwide within the Campaign Period. For clarity, the complimentary gift will be determined by U Mobile at its sole discretion and is subject to availability based on the respective UMEC.

 

b. The Rebate will be reflected in the subsequent monthly bill statement following the Postpaid plan’s activation month. The Rebate will offset the monthly fees and usage.

 

c. You must fully settle all outstanding charges under your existing subscriptions before you can proceed with the registration of the Postpaid plans under this Campaign. Any existing rebate that you are receiving from the existing subscription will be forfeited when you switch to this Campaign.

 

d. You must ensure that your U Mobile Postpaid account is Active during the Campaign Period and until the point the Rebate is issued.

 

e. U Mobile reserves the right to substitute any of the Reward with another reward of similar value at any time without prior notice.

 

f. The Reward is non-transferable and non-redeemable for cash, in full or in part. Any reward shown in U Mobile’s website, U Mobile Facebook page, MyUMobile app, advertisements and Campaign materials are for photography or illustration purposes only

 

g. The Rebate cannot be combined with any other existing rebates.

 

5. General

 

a. U Mobile’s decisions on any matter relating to this Campaign are final and binding on all participants. If any

matters arise which are not covered in these Terms and Conditions, they will be determined solely by U Mobile.

 

b. All rewards are accepted entirely at the risk of the participants. To the extent permitted by law, U Mobile excludes all liability in connection with this Contest. All participants agree to release U Mobile from and indemnify U Mobile against all liability (including negligence) for any personal injury, for loss or damage (including loss of opportunity) or breach of any of these Terms and Conditions; whether direct or indirect, special or consequential arising out of participation in this Campaign.

 

c. By participating in the Campaign, all participants:

 

i. consent for U Mobile to collect, record, hold, store, use and disclose their personal information for purposes which are necessary or related to the participation in the Campaign;

 

ii. consent for U Mobile to disclose or publish their personal information such as their names and identities and any general information that U Mobile sees fit about the participants in any media, marketing, or advertising materials; and

 

iii. grant U Mobile the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial or other related purpose, without any payment or compensation.

 

d. The subscription and use of U Mobile’s Postpaid services are subject to U Mobile’s standard Postpaid Terms and Conditions and where applicable, these Terms and Conditions. In the event of any inconsistency, U Mobile’s standard Postpaid Terms and Conditions will apply to the extent of such inconsistency.

 

e. The Campaign and these Terms and Conditions are governed by the laws of Malaysia. The participants agree that the Courts of Malaysia have exclusive authority over all matters arising from this Campaign.

 

f. In the event of any conflict between the English and other language versions, the English version shall prevail.

Version: 13 March 2026

 

More Ways to Reach Out

Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.

MyUmobile App

MyUMobile App

Enjoy a better, faster and safer experience today!

Facebook

Facebook

Drop us your message on Messenger.

 

Instagram

Instagram

Have questions? Feel free to DM us!

 

{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.