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Terms & Conditions

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"/content/u-mobile/en/personal/support/terms-conditions/postpaid/international-roaming-charges.html" }, { "title": "Online Store Term of Use", "value": "online-store-term-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/online-store-term-of-use.html" }, { "title": "Postpaid - Voice & Data Plans", "value": "postpaid-voice-and-data-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-voice-and-data-plans.html" }, { "title": "Postpaid - U98 Plan", "value": "postpaid-u98-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-u98-plan.html" }, { "title": "Postpaid - U68 Plan", "value": "postpaid-u68-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-u68-plan.html" }, { "title": "Postpaid Add-On Pack", "value": "postpaid-add-on-pack", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-add-on-pack.html" }, { "title": "Postpaid 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"Unlimited Hero P99 & P139 Postpaid Plan", "value": "unlimited-hero-p99-and-p139-postpaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-p99-and-p139-postpaid-plan.html" }, { "title": "Video Carrier Billing", "value": "video-carrier-billing", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/video-carrier-billing.html" }, { "title": "Video-Onz™", "value": "video-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/video-onz.html" }, { "title": "Voice Plans", "value": "voice-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/voice-plans.html" }, { "title": "Unlimited HERO Postpaid P78", "value": "unlimited-hero-postpaid-p78", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-postpaid-p78.html" }, { "title": "VoLTE", "value": "volte", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/volte.html" }, { "title": "WiFi Calling", "value": "wifi-calling", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/wifi-calling.html" }, { "title": "Peranti KM40", "value": "peranti-km40", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/peranti-km40.html" }, { "title": "Postpaid 38", "value": "postpaid-38", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-38.html" }, { "title": "U Mobile Devices Terms and Conditions", "value": "devices", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/devices.html" }, { "title": "U Mobile Postpaid (U28, P38, P48, GX55, GX68, P79, P99 & P139)", "value": "legacy-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/legacy-plan.html" }, { "title": "U Mobile U Postpaid Plan Terms And Conditions", "value": "new-u-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/new-u-postpaid.html" }, { "title": "Postpaid Plan", "value": 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U SaveMore

 

General

 

  1. U SaveMore is a bundled service where you can subscribe to U Postpaid 68 and U Postpaid 98 Postpaid plans with a Device offered by U Mobile. If you subscribe to U SaveMore, the Terms of Service of the respective Postpaid plans, including our Privacy Notice, and these additional terms and conditions will apply (collectively, “the Terms”), all of which are available on www.u.com.my.
  2. You can use U Postpaid 68 and 98 via smartphones only and no other devices, such as a MiFi and USB dongle. We may from time to time change the device requirements for U Postpaid 68 and U Postpaid 98 plans at our absolute discretion.

 

U SaveMore for U Postpaid 68 and U Postpaid 98

 

  1. The rate table guide for the rate plan under this U SaveMore is as set out on our website at https://www.u.com.my.
  2. a. All U SaveMore subscribers are required to pay an upfront payment and device price upon sign up. The upfront payment will vary depending on the Device model that you have chosen as shown in https://www.u.com.my/en/personal/devices.
    b. For Non-Malaysian citizens, a deposit of RM500 is required to be paid upon sign up, in addition to the upfront payment and Device price. When U Postpaid 68 or U Postpaid 98 is terminated, this deposit will be refunded free of interest after all outstanding charges have been paid.
  3. Once you have paid the upfront payment upon sign up, that upfront payment will then be reflected as a monthly rebate in your monthly bills throughout the Commitment Period from your first bill, subject to the bill cycle.
  4. The upfront payment will be waived if at the time you register for U SaveMore when you have fulfilled the upfront payment waiver criteria set by U Mobile. Eligibility of upfront payment waiver is solely at U Mobile’s own discretion.
  5. If you terminate your U SaveMore or change to another rate plan at any time before the end of the Commitment Period, the following will apply:
    1. Sign-up before 15 December 2023
      For subscribers who are entitled to the upfront payment waiver (i.e no upfront payment is required to be made), you are required to refund the balance charges as calculated below:

      Balance charges  = U Mobile Selling Price / Commitment Period x remaining number of months

      For subscribers who are not entitled to the upfront payment waiver and have paid the upfront payment, your remaining monthly rebate will be forfeited.

    2. Sign-up from 15 Dec 2023 onwards
      Balance charges = (Device Recommended Retail Price (RRP) – U Mobile Selling Price – upfront payment) ÷ Total Commitment Period (months) x remaining number of months)

    3. (RRP and U Mobile Selling Price are specified in https://www.u.com.my/en/personal/devices)
      The remaining number of months will be deemed to include the month during which you terminate the Service.

  6. All claims relating to your Device, which is part of the U SaveMore service and which are covered by the warranty, if any, should be referred to the relevant manufacturer. We do not provide any warranty claim on any Device.
  7. U Mobile may block or restrict the use of the Device during the Commitment Period if (i) U Mobile suspects or finds that you have committed fraud; or (ii) despite our reminders, you have failed to remit the monthly fees of your Postpaid plan for a continuous period of two (2) consecutive months from the activation of the Device plan or any other period as determined by U Mobile from time to time.
  8. U Mobile may unblock the use of the Device upon receipt of the outstanding payment and upon your request to unblock the use of the Device if your Device use is blocked due to non-payment of the Monthly Fees of your chosen rate plan.
  9. If your Device is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.
  10. You remain liable for the Monthly Fees if you lose your Device, if your account is barred or suspended, or if your use of Device is blocked, for any reason.

 

U PayLater for iPhone and Android

 

U Mobile U PayLater is a promotional package consisting of the Service, with the Device (iPhone/Android) to be purchased via a 0% interest instalment payment plan offered by U Mobile. If you subscribe to U PayLater, the Terms of Service of the respective Postpaid plans, including our Privacy Notice, and these additional terms and conditions will apply (collectively, “the Terms”), all of which are available on www.u.com.my. The rate plans offered under U PayLater for the Device are U Postpaid 68 and U Postpaid 98 Postpaid plans.

 

1. Eligibility

a. U PayLater is available to the following:

    i. customers who are 22 years of age at the date of registration of U PayLater;
    ii. existing U Mobile customers selected by U Mobile at its absolute discretion, from time to time.

 

b. If you are in category a. i) & ii) and wish to switch to U PayLater, your existing rate plan will be automatically terminated as at the date of our acceptance of your subscription, and you are liable for any charges due to the termination of your existing rate plan. You must fully settle all outstanding charges under your existing rate plan before you can proceed with the U PayLater registration.

 

c. Each customer (with one NRIC) will only be entitled to subscribe to one (1) U PayLater. Only Malaysians are eligible to subscribe to U PayLater. 

 

2. Duration

The duration of the instalment payment plan is the pre-agreed Commitment Period commencing from the date of activation of U PayLater, depending on the device model selected.

 

3. Price and Payment

a. By subscribing to U PayLater, you will enjoy one (1) unit of Device at U Mobile Selling Price depending on your selection of the rate plan, Device model and capacity.

b. Prices for Devices which are bundled with U PayLater and Postpaid plans are set out in https://www.u.com.my/en/personal/devices.

c.  You are required to remit an upfront payment upon registration of the U PayLater depending on the Device model purchased.

d.  You will pay consecutive monthly payments (“Monthly Device Fee”) during the Commitment Period which will appear as a charge in your monthly bill.

 

4. Ownership

Title, interest and ownership in the device will pass to you only upon full payment of all Monthly Device Fees.

 

5. Termination and Suspension

If you terminate or if we terminate your U PayLater due to your default or if you downgrade your rate plan before the expiry of the Commitment Period, you are required to pay U Mobile the outstanding Monthly Device Fees (balance charges), as determined by U Mobile as set out below:
 

  1. Sign up before 15 December 2023
    Balance charges = Device Recommended Retail Price (RRP) – total Monthly Device Fees paid

  2. Sign up from 15 December 2023 onwards
    Balance charges = Device Recommended Retail Price (RRP) ÷ Total Commitment Period (months) × remaining number of  months
  3. (RRP and U Mobile Selling Price are specified in https://www.u.com.my/en/personal/devices)
    The remaining number of months will be deemed to include the month during which you terminate the Service.
     

6. All claims relating to your Device, which is part of the U PayLater service and which are covered by the warranty, if any, should be referred to the relevant manufacturer. We do not provide any warranty claim on any Device.

 

7. The outstanding Monthly Device Fee is in addition to any charges payable by you under your account up to the time of termination. You will be furnished with a final bill which is due and payable upon receipt.

 

8. U Mobile may block the IMEI number of your device, if:

  1. U Mobile suspects that you have committed fraud;
  2. U Mobile finds that you have committed fraud; or
  3. you have failed to remit the Monthly Device Fee or monthly fees of selected rate plan for a continuous period of two (2) months from the activation of the U PayLater.
     

9. You will remain liable for the Monthly Device Fee if you lose your device, if your account is barred or suspended, or if your IMEI number is blocked, for any reason.

 

10.  U Mobile may unblock your IMEI number upon receipt of the outstanding payment due, if your IMEI number is blocked due to non-payment of the Monthly Device Fee or monthly fees of selected rate plan.

 

11. If your IMEI number is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.

 

Miscellaneous

 

“Commitment Period” is the pre-agreed duration of twelve (12), twenty-four (24) or thirty-six (36) months for which you are required to subscribe to the Services, 

 

Monthly Fee is the monthly fee that you are required to pay for your Postpaid Plan and may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.

 

Device” refers to the devices you are eligible to purchase under the U SaveMore or U PayLater.

 

U Mobile Selling Price” also known as “Device Price” is the price stipulated for the particular device if you subscribe to U Mobile U Postpaid 68 and U Postpaid 98 Postpaid plan.

 

 

Version: 18 December 2023

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