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"/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-mobiles-carrier-billing-for-goinsure3-insurance-plans.html" }, { "title": "U Mobile Giler Unlimited GX68, Hero P79, Unlimited Hero P99 and P139 Plan with Devices Terms and Conditions", "value": "u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions.html" }, { "title": "Unlimited Hero P99 & P139 Postpaid Plan", "value": "unlimited-hero-p99-and-p139-postpaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-p99-and-p139-postpaid-plan.html" }, { "title": "Video Carrier Billing", "value": "video-carrier-billing", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/video-carrier-billing.html" }, { "title": "Video-Onz™", "value": "video-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/video-onz.html" }, { "title": "Voice Plans", "value": "voice-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/voice-plans.html" }, { "title": "Unlimited HERO Postpaid P78", "value": "unlimited-hero-postpaid-p78", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-postpaid-p78.html" }, { "title": "VoLTE", "value": "volte", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/volte.html" }, { "title": "WiFi Calling", "value": "wifi-calling", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/wifi-calling.html" }, { "title": "Peranti KM40", "value": "peranti-km40", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/peranti-km40.html" }, { "title": "Postpaid 38", "value": "postpaid-38", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-38.html" }, { 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U SaveMore

 

General

 

  1. U SaveMore is a bundled package that allows you to own a device offered by U Mobile (“Device”) and subscribe to U Postpaid 68 and U Postpaid 98 Postpaid plans. If you subscribe to U SaveMore, the Terms of Service of the respective Postpaid plans, including our Privacy Notice, and these additional terms and conditions will apply (collectively, “the Terms”), all of which are available on www.u.com.my.
  2. You can use U Postpaid 68 and 98 via smartphones only and no other devices, such as a MiFi and USB dongle. We may from time to time change the device requirements for U Postpaid 68 and U Postpaid 98 plans at our absolute discretion.

 

U SaveMore for U Postpaid 68 and U Postpaid 98

 

  1. The rate table guide for the rate plan under this U SaveMore is as set out on our website at https://www.u.com.my.
  2. Subject to paragraph 5, all U SaveMore subscribers are required to pay upfront payment and total amount billed upon sign up.
    1. The upfront payment will vary depending on the Device model that you have chosen as shown in https://www.u.com.my/en/personal/devices.
    2. For Non-Malaysian citizens, a deposit of RM500 is required to be paid upon sign up, in addition to the upfront payment and Device retail fee. When U Postpaid 68 or U Postpaid 98 is terminated, this deposit will be refunded free of interest after all outstanding charges have been paid.
  3. Payment Options under U SaveMore

    3.1 Payment Methods:

    Under U SaveMore, you have the option to choose the following payment methods:
    1. Payment via FPX (Financial Process Exchange) OR credit card:
      You are required to make the full payment of the total amount charged during sign up by using FPX or credit card; or
    2. Easy Payment Plan (EPP) with U Mobile’s partnering bank credit cards (“Partnering Banks/Credit Card Issuer”)
        
    3.2 Easy Payment Plan (EPP)

    1. If you opt for EPP with credit cards (issued by our Partnering Banks/Credit Card Issuers) you can pay the total amount charged during sign up over a pre-agreed tenure with 0% interest. You are encouraged to contact our Partnering Banks/Credit Card Issuer for further details regarding the EPP facility and eligibility criteria.
    2. The EPP is available to U Mobile customers who fulfil the following criteria:
      1. subscribing to U Postpaid 68 or UPostpaid98; and
      2. possess valid credit card issued by any of our Partnering Banks/Credit Card Issuer.
        The selection of Device model for EPP is solely at U Mobile’s own discretion.
    3. You can opt-in by walking in to the selected U Mobile service centre or via U Mobile online store (“Online Store”)
    4. The EPP offers a 0% interest rate for the instalment payments based on the selected tenure. The instalment tenure ranges from 6 months to a maximum of 36 months, depending on the Partnering Banks/Credit Card Issuer and transaction touchpoints (either U Mobile service centre or Online Store).
    5. Under the U SaveMore Device ownership program
      1. you must fulfil the commitment period of U SaveMore. “Commitment Period” is the pre-agreed duration for which you are required to subscribe to the Services.
      2. EPP payment tenure must not be lesser than your Commitment Period.
  4. Once you have paid the upfront payment upon sign up, the upfront payment will then be reflected as a monthly rebate in your monthly bills throughout the Commitment Period from your first bill, subject to the bill cycle.
  5. The upfront payment will be waived if you have fulfilled the upfront payment waiver criteria (determined by U Mobile) during your registration for U SaveMore. Eligibility of upfront payment waiver is solely at U Mobile’s own discretion.
  6. If you terminate your U SaveMore or change to another rate plan at any time before the end of the Commitment Period, the following will apply:
    1. Sign-up before 15 December 2023
      For subscribers who are entitled to the upfront payment waiver (i.e No upfront payment is required to be made), you are required to refund the balance charges as calculated below:

      Balance charges = U Mobile Selling Price / Commitment Period x remaining number of months

      For subscribers who are not entitled to the upfront payment waiver and have paid the upfront payment, your remaining monthly rebate will be forfeited

    2. Sign-up from 15 December 2023 onwards
      Balance charges = (Device Recommended Retail Price (RRP) – U Mobile Selling Price – upfront payment) ÷ Total Commitment Period (months) x remaining number of months)

    3. (RRP and U Mobile Selling Price are specified in https://www.u.com.my/en/personal/devices)
    4. The remaining number of months will be deemed to include the month during which you terminate the Service.
  7. All claims relating to your Device, which is part of the U SaveMore program, and which are covered by the warranty, if any, should be referred to the relevant manufacturer. We do not provide any warranty claim on any Device.
  8. U Mobile may block or restrict the use of the Device during the Commitment Period if:
    1. U Mobile suspects or finds that you have committed fraud; or
    2. despite our reminders, you have failed to remit the monthly fees of your Postpaid plan for a continuous period of two (2) consecutive months from the activation of the Device plan or any other period as determined by U Mobile from time to time.
  9. U Mobile may unblock the use of the Device upon receipt of the outstanding payment and upon your request to unblock the use of the Device if your Device use is blocked due to non-payment of the Monthly Fees of your chosen rate plan.
  10. If your Device is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.
  11. You remain liable for the Monthly Fees if you lose your Device, if your account is barred or suspended, or if your use of Device is blocked, for any reason.
     

Version : 2 October 2024

U PayLater for iPhone and Android

 

U Mobile U PayLater is a bundled package that allows you to purchase a device (iPhone/Android)  together with the applicable Postpaid rate plans and pay for the bundled package  at 0% interest over a pre-agreed commitment period. If you subscribe to U PayLater, the Terms of Service of the respective Postpaid plans, including our Privacy Notice, and these additional terms and conditions will apply (collectively, the “Terms”), all of which are available on www.u.com.my. The rate plans offered under U PayLater are U Postpaid 68 and U Postpaid 98 Postpaid plans.

 

  1. Eligibility
    1. U PayLater is available to the following customers who are at least 22 years of age at the date of registration of U PayLater and who are either:
      1. new customers or customers who port-in from other service providers; or
      2. existing U Mobile customers selected by U Mobile at its absolute discretion, from time to time.
    2. If you are in category a (ii) and wish to switch to U PayLater, your existing rate plan will be automatically terminated as at the date of our acceptance of your subscription, and you are liable for any charges due to the termination of your existing rate plan. You must fully settle all outstanding charges under your existing rate plan before you can proceed with the U PayLater registration.
    3. Eligibility of customers will be subject to credit check result and any other criteria determined solely at U Mobile’s discretion.
    4. Each customer (with one NRIC) will only be entitled to subscribe to one (1) U PayLater. Only Malaysians are eligible to subscribe to U PayLater.
       
  2. Duration

    U PayLater commences from the date of activation of U PayLater and continues for the Commitment Period, depending on the Device model selected.

  3. Price and Payment

    1. By subscribing to U PayLater, you will enjoy one (1) unit of Device at U Mobile Selling Price depending on your selection of the rate plan, Device model and capacity.
    2. Prices for Devices which are bundled with the Postpaid plans are set out in https://www.u.com.my/en/personal/devices.
    3. You will pay consecutive monthly charges ("U PayLater Fee") during the Commitment Period which will appear as a charge in your monthly bill.

  4. Ownership

    You acknowledge that the Device title, interest and ownership does not belong to you during the Commitment Period. The Device is provided under U PayLater to you and you are accountable for the use and safety of the Device. You will not directly or indirectly give or allow another person to give any interest in or lien over the Device.

  5. Termination and Suspension

    If you terminate or if we terminate your U PayLater due to your default or if you downgrade your rate plan before the expiry of the Commitment Period, you are required to pay U Mobile the Device remaining balance charges, as determined by U Mobile as set out below:

    1. Sign up before 15 December 2023
      Balance charges = Device Recommended Retail Price (RRP) – total U PayLater Feepaid

    2. Sign up from 15 December 2023 onwards
      Balance charges = Device Recommended Retail Price (RRP) ÷ Total Commitment Period (months) × remaining number of  months

    3. (RRP and U Mobile Selling Price are specified in https://www.u.com.my/en/personal/devices)
      The remaining number of months will be deemed to include the month during which you terminate the Service.
       
  6. All claims relating to your Device, which is part of the U PayLater and which are covered by the warranty, if any, should be referred to the relevant manufacturer. We do not provide any warranty claim on any Device.
  7. The outstanding U PayLater Fee is in addition to any charges payable by you under your account up to the time of termination. You will be furnished with a final bill which is due and payable upon receipt.
  8. U Mobile may block the IMEI number of your device, if:
    1. U Mobile suspects that you have committed fraud;
    2. U Mobile finds that you have committed fraud; or
    3. you have failed to remit the U PayLater Fee or Monthly Fees of selected rate plan for a continuous period of two (2) months from the activation of the U PayLater.
       
  9. You will remain liable for the U PayLater Fee if you lose your Device, if your account is barred or suspended, or if your IMEI number is blocked, for any reason.
  10. U Mobile may unblock your IMEI number upon receipt of the outstanding payment due, if your IMEI number is blocked due to non-payment of the U PayLater Fee or monthly fees of selected rate plan.
  11. If your IMEI number is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.

    Miscellaneous

    “Commitment Period” is the pre-agreed duration of twelve (12), twenty-four (24) or thirty-six (36) months for which you are required to subscribe to the Services.

     “Monthly Fee is the monthly fee that you are required to pay for your Postpaid Plan and may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.

     “Device” refers to the devices you are eligible to purchase under the U PayLater.

    U Mobile Selling Price” also known as “Device Price” is the price stipulated for the particular device if you subscribe to U Mobile U Postpaid 68 and U Postpaid 98 Postpaid plan.
     

 

Version : 2 October 2024

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