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|Postpaid Plans||U Postpaid 38||U Postpaid 68||U Postpaid 98|
|What's in my Bundle?|
|Networks||U Mobile to U Mobile (On-Net)||U Mobile to Other Networks (Off-Net)||U Mobile to U Mobile (On-Net)||U Mobile to Other Networks (Off-Net)||U Mobile to U Mobile (On-Net)||U Mobile to Other Networks (Off-Net)|
|Voice||Unlimited (All Networks)|
|Mobile Hotspot / Data-Sharing||5GB||5GB||5GB|
|Subsequent Pay-As-You-Use Charges after Bundle is consumed|
|Voice Mail (/call)||18sen|
|Data/Internet||No extra charges after exceeding Data Limit|
|U FamilyShare (Applicable only for U Postpaid 98 )|
|Monthly Fees (Up to 6 SIMs)||RM38 per line|
|Data||Share from Principal’s Mobile Data quota|
|SMS (On-Net & Off-Net)||15sen|
a. U Postpaid 38 plan (“U Postpaid 38”) is available as a stand-alone service only. U Postpaid 68 (“U Postpaid 68”) and U Postpaid 98 (“U Postpaid 98”) plans are available as a bundled service with a smartphone (“U Postpaid 68 / U Postpaid 98 Device Bundle”) or as a stand-alone service. These Postpaid plans are supplied according to the Terms of Service in our Postpaid Sign-Up Form, which includes our Privacy Notice. These additional terms and conditions and any add-on services such as data booster or hotspot booster and data and voice roaming are governed by separate terms and conditions (collectively, the “Terms”), all of which are available on www.u.com.my.
b. You can use U Postpaid 38, 68, 98 and U FamilyShare line(s) via smartphones only and no other devices, such as a MiFi and USB dongle. We may from time to time change the device requirements for U Postpaid 38, U Postpaid 68 and U Postpaid 98 plans at our absolute discretion.
The Plan(s): U Mobile U Postpaid 38, U Postpaid 68, U Postpaid 98 and U FamilyShare.
You: Person(s) signing up for the U Mobile U Postpaid 38, U Postpaid 68, U Postpaid 98 and U FamilyShare .
a. Monthly bundled all-net/other network minutes will be pro-rated if subscription period is less than a month.
b. The voice service applies to domestic mobile, domestic fixed on-net and off-net usage and excludes video calls, MMS, International Direct Dial (IDD), International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999), 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.
c. All voice minutes bundled shall be used strictly as part of normal everyday mobile voice usage for individual subscribers and not for commercial use. The Service shall not be:
i. re-sold, rented or utilised in any other way;
ii. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to- person communication, continuous calling for extended period of time, auto-dialling, machine-to-machine communication;
iii. used for wholesale or for SIM boxing or aggregate minutes on our network;
iv. used in connection with a device, software or application which re-routes calls;
v. used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other subscribers to access our network; or
vi. used for any other activity that U Mobile considers to be non-standard usage.
a. Peer-to-peer (P2P) usage for U Postpaid 38, U Postpaid 68 and U Postpaid 98 is not available.
b. U Postpaid 38, U Postpaid 68 and U Postpaid 98 are subject to our Fair Usage Policy (FUP). Upon reaching the FUP limit, the speed will be reduced to 64kbps. There is no quota limit for browsing on reduced speed.
b. When there is a network failure, your normal (non-hotspot) data usage may inadvertently be deducted from your mobile hotspot quota. You acknowledge the possibility of this happening and agree not to hold us liable.
c. Data is only applicable for domestic usage and will not be available when you are roaming overseas.
d. For U Postpaid 38, U Postpaid 68 and U Postpaid 98, you are given a separate data quota of 5GB for mobile hotspot usage which is drawn from your mobile hotspot bucket. After the data quota from your mobile hotspot bucket is fully utilised, data speed will be managed. You have the option to purchase data booster and hotspot booster add-on services for additional quota.
4. U FamilyShare
a. You must subscribe to a U Postpaid 98 as a principal Postpaid account holder to be eligible for U FamilyShare plan.
b. Data quota of your U FamilyShare line(s) is drawn from the Data bucket of your principal line.
c. U FamilyShare is subject to our Fair Usage Policy (FUP). Upon reaching the FUP limit of the principal line, the speed will be reduced to 64kbps. There is no quota limit for browsing on reduced speed.
d. Peer-to-peer (P2P) usage for U FamilyShare is not available.
e. Hotspot quota of your U FamilyShare line(s) is drawn from the hotspot bucket of your principal line. After the hotspot quota from your mobile hotspot bucket is fully utilised, data speed will be managed.
5. U Mobile Prepaid upgrade to U Postpaid 38, 68, 98.
If you are an existing U Mobile Prepaid customer and you switch to U Postpaid 38, U Postpaid 68 or U Postpaid 98, you may retain your phone number. Any content subscription services which were part of your previous Prepaid plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance which you were entitled to under the previous Prepaid plan will be forfeited. However, any credit remaining, up to a maximum value of RM150, may be carried over to your U Postpaid 38, U Postpaid 68 or U Postpaid 98 to offset your subsequent bill payments. Any credit balance exceeding the sum of RM150 will be automatically forfeited.
|Postpaid Plans||U Postpaid 68 & U Postpaid 98 (Principal)|
|Roaming Data Quota||15GB|
|Incoming Call Quota||Unlimited|
a. U Postpaid 68 and U Postpaid 98 come with 15GB data and unlimited incoming call quota (which is separate and in addition to your domestic data and voice quota) on roaming at selected countries at no additional charge (“Free 15GB Data Roaming and Unlimited Incoming Call”).
b. The Free 15GB Data Roaming and Unlimited Incoming Call quota is only applicable for U Postpaid 68 and U Postpaid 98 subscribers (principal lines only).
c. The mobile internet roaming service is subject to the preferred roaming operator’s network availability. For more information, please visit https://www.u.com.my/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming .
Monthly Fee/Upfront Advance Fee
a. You must pay the Monthly Fee in full even if you do not use U Postpaid 38, U Postpaid 68, U Postpaid 98 or U FamilyShare to the full value of the service for the month, and no part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.
b. Charges for all other services not listed in Table A above, such as IDD and International Roaming will not be deducted from the Monthly Fee and will be charged separately in addition to the Monthly Fee. Unless specifically stated otherwise, monthly data and bundled minutes are only applicable for domestic usage and will not be available during Roaming.
c. The Upfront Advance Fee (which is the amount equal to the Monthly Fee) is charged in advance to your account and will be shown in your first month’s bill. If you do not pay any of your bills by the due date, this Upfront Advance Fee may be used to offset any outstanding charges. Upon such offset, you are required to pay an additional amount to make up for any shortfall in the Upfront Advance Fee, so that the full amount of the Upfront Advance Fee is maintained at all times. Any remaining balance of the Upfront Advance Fee will be refunded to you without interest if U Postpaid 38, U Postpaid 68, U Postpaid 98 or U FamilyShare is terminated after all outstanding charges have been settled.
d. All prices stated in these Terms are exclusive of all current and future taxes and other similar charges such as service tax, goods and services tax, sales tax and value added tax that may be imposed by any authority.
e. U Mobile reserves the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue, or disconnect the Service(s) if:
U Mobile suspects that you have committed fraud;
U Mobile finds that you have committed fraud; or
despite our reminders, you have failed to remit the Monthly Fees of selected rate plan for a continuous period of two (2) consecutive months from the activation of the device plan or any other period as determined by U Mobile from time to time.
f. If your device is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.
g. You remain liable for the Monthly Fees if you lose your device, if your account is barred or suspended, or if your use of device is blocked, for any reason.
General Postpaid Plan
Date: 18 August 2022
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!