1. General
a. U Postpaid 38 plan (“U Postpaid 38”) is available as a stand-alone service only. U Postpaid 68 (“U Postpaid 68”) and U Postpaid 98 (“U Postpaid 98”) plans are available as a bundled service with a smartphone (“U Postpaid 68 / U Postpaid 98 Device Bundle”) or as a stand-alone service. These Postpaid plans are supplied according to the Terms of Service in our Postpaid Sign-Up Form, which includes our Privacy Notice. These additional terms and conditions and any add-on services such as data booster or hotspot booster and data and voice roaming are governed by separate terms and conditions (collectively, the “Terms”), all of which are available on www.u.com.my.
b. You can use U Postpaid 38, 68 and 98 plans via various devices which include but not limited to smartphones or tablets, except for routers, MiFi and USB dongle. We may from time to time change the device requirements for U Postpaid 38, U Postpaid 68 and U Postpaid 98 plans at our absolute discretion.
The Plan(s): U Mobile U Postpaid 38, U Postpaid 68, U Postpaid 98 and U FamilyShare.
You: Person(s) signing up for the U Mobile U Postpaid 38, U Postpaid 68, U Postpaid 98 and U FamilyShare .
2. Voice
a. Monthly bundled all-net/other network minutes will be pro-rated if subscription period is less than a month.
b. The voice service applies to domestic mobile, domestic fixed on-net and off-net usage and excludes video calls, MMS, International Direct Dial (IDD), International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999), 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.
c. All voice minutes bundled shall be used strictly as part of normal everyday mobile voice usage for individual subscribers and not for commercial use. The Service shall not be:
i. re-sold, rented or utilised in any other way;
ii. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to- person communication, continuous calling for extended period of time, auto-dialling, machine-to-machine communication;
iii. used for wholesale or for SIM boxing or aggregate minutes on our network;
iv. used in connection with a device, software or application which re-routes calls;
v. used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other subscribers to access our network; or
vi. used for any other activity that U Mobile considers to be non-standard usage.
3. Data
a. Peer-to-peer (P2P) usage for U Postpaid 38, U Postpaid 68 and U Postpaid 98 is not available.
b. U Postpaid 38, U Postpaid 68 and U Postpaid 98 are subject to our Fair Usage Policy (FUP). Upon reaching the FUP limit, the speed will be reduced to 512kbps. There is no quota limit for browsing on reduced speed.
b. When there is a network failure, your normal (non-hotspot) data usage may inadvertently be deducted from your mobile hotspot quota. You acknowledge the possibility of this happening and agree not to hold us liable.
c. Data is only applicable for domestic usage and will not be available when you are roaming overseas.
d.
- For activation of U Postpaid 38, U Postpaid 68 and U Postpaid 98 before 10 February 2023, you are given a separate data quota of 5GB for mobile hotspot usage which is drawn from your mobile hotspot bucket. After the data quota from your mobile hotspot bucket is fully utilised, data speed will be managed. You have the option to purchase data booster and hotspot booster add-on services for additional quota.
- For activation of U Postpaid 38, U Postpaid 68 and U Postpaid 98 on or after 10 February 2023, your mobile hotspot usage is drawn from your main data bucket.
4. U FamilyShare
a. You must subscribe to a U Postpaid 68 or U Postpaid 98 as a principal Postpaid account holder to be eligible for U FamilyShare plan.
b. Data quota of your U FamilyShare line(s) is drawn from the Data bucket of your principal line.
c. Upon finishing the Data quota of the principal line, the speed will be reduced to 512kbps. There is no quota limit for browsing on reduced speed.
d. Peer-to-peer (P2P) usage for U FamilyShare is not available.
e. Hotspot quota of your U FamilyShare line(s) is drawn from the hotspot bucket of your principal line. After the hotspot quota from your mobile hotspot bucket is fully utilised, data speed will be managed.
5. U Mobile Prepaid upgrade to U Postpaid 38, 68, 98.
If you are an existing U Mobile Prepaid customer and you switch to U Postpaid 38, U Postpaid 68 or U Postpaid 98, you may retain your phone number. Any content subscription services which were part of your previous Prepaid plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance which you were entitled to under the previous Prepaid plan will be forfeited. However, any credit remaining, up to a maximum value of RM150, may be carried over to your U Postpaid 38, U Postpaid 68 or U Postpaid 98 to offset your subsequent bill payments. Any credit balance exceeding the sum of RM150 will be automatically forfeited.
6. Roaming
Table B
