Terms & Conditions

a.    U Postpaid 38 plan (“U Postpaid 38”) is available as a stand-alone service only. U Postpaid 68 (“U Postpaid 68”) and U Postpaid 98 (“U Postpaid 98”) plans are available as a bundled service with a smartphone (“U Postpaid 68 / U Postpaid 98 Device Bundle”) or as a stand-alone service. These Postpaid plans are supplied according to the Terms of Service in our Postpaid Sign-Up Form, which includes our Privacy Notice. These additional terms and conditions and any add-on services such as data booster or hotspot booster and data and voice roaming are governed by separate terms and conditions (collectively, the “Terms”), all of which are available on www.u.com.my.

b. You can use U Postpaid 38, 68, 98 and U FamilyShare line(s) via smartphones only and no other devices, such as a MiFi and USB dongle. We may from time to time change the device requirements for U Postpaid 38, U Postpaid 68 and U Postpaid 98 plans at our absolute discretion.

The Plan(s): U Mobile U Postpaid 38, U Postpaid 68, U Postpaid 98 and U FamilyShare.

You: Person(s) signing up for the U Mobile U Postpaid 38, U Postpaid 68, U Postpaid 98 and U FamilyShare .

2. Voice

a.  Monthly bundled all-net/other network minutes will be pro-rated if subscription period is less than a month.

b.  The voice service applies to domestic mobile, domestic fixed on-net and off-net usage and excludes video calls, MMS, International Direct Dial (IDD), International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999), 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.

 c. All voice minutes bundled shall be used strictly as part of normal everyday mobile voice usage for individual subscribers and not for commercial use. The Service shall not be:

     i. re-sold, rented or utilised in any other way;

     ii. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to- person communication, continuous calling for extended period of time, auto-dialling, machine-to-machine communication;

     iii. used for wholesale or for SIM boxing or aggregate minutes on our network;

     iv. used in connection with a device, software or application which re-routes calls;

     v. used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other subscribers to access our network; or

     vi. used for any other activity that U Mobile considers to be non-standard usage.

3. Data

a. Peer-to-peer (P2P) usage for U Postpaid 38, U Postpaid 68 V1 and U Postpaid 98 is not available.

b. U Postpaid 38, U Postpaid 68 V1 and U Postpaid 98 are subject to our Fair Usage Policy (FUP). Upon reaching the FUP limit, the speed will be reduced to 512kbps. There is no quota limit for browsing on reduced speed.

b. When there is a network failure, your normal (non-hotspot) data usage may inadvertently be deducted from your mobile hotspot quota. You acknowledge the possibility of this happening and agree not to hold us liable.

c.  Data is only applicable for domestic usage and will not be available when you are roaming overseas.

d.  For U Postpaid 38, U Postpaid 68 V1 and U Postpaid 98, you are given a separate data quota of 5GB for mobile hotspot usage which is drawn from your mobile hotspot bucket. After the data quota from your mobile hotspot bucket is fully utilised, data speed will be managed. You have the option to purchase data booster and hotspot booster add-on services for additional quota.

4. U FamilyShare

a. You must subscribe to a U Postpaid 68 or U Postpaid 98 as a principal Postpaid account holder to be eligible for U FamilyShare plan. 

b. Data quota of your U FamilyShare line(s) is drawn from the Data bucket of your principal line.

c.  Upon finishing the Data quota of the principal line, the speed will be reduced to 512kbps. There is no quota limit for browsing on reduced speed.

d. Peer-to-peer (P2P) usage for U FamilyShare is not available.

e.  Hotspot quota of your U FamilyShare line(s) is drawn from the hotspot bucket of your principal line. After the hotspot quota from your mobile hotspot bucket is fully utilised, data speed will be managed.

5. U Mobile Prepaid upgrade to U Postpaid 38, 68, 98.

If you are an existing U Mobile Prepaid customer and you switch to U Postpaid 38, U Postpaid 68 or U Postpaid 98, you may retain your phone number. Any content subscription services which were part of your previous Prepaid plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance which you were entitled to under the previous Prepaid plan will be forfeited. However, any credit remaining, up to a maximum value of RM150, may be carried over to your U Postpaid 38, U Postpaid 68 or U Postpaid 98 to offset your subsequent bill payments. Any credit balance exceeding the sum of RM150 will be automatically forfeited.

6. Roaming

Table B

a. U Postpaid 68 and U Postpaid 98 come with the roaming data quota as above table B and unlimited incoming call quota on roaming at selected countries at no additional charge. 

b. The Roaming Data Quota and Unlimited Incoming Call quota is only applicable for U Postpaid 68 and U Postpaid 98 subscribers (principal lines only). 

c. The mobile internet roaming service is subject to the preferred roaming operator’s network availability. For more information, please visit      https://www.u.com.my/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming .

Monthly Fee/Upfront Advance Fee

a. You must pay the Monthly Fee in full even if you do not use U Postpaid 38, U Postpaid 68, U Postpaid 98 or U FamilyShare to the full value of the service for the month, and no part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.

b. Charges for all other services not listed in Table A above, such as IDD and International Roaming will not be deducted from the Monthly Fee and will be charged separately in addition to the Monthly Fee. Unless specifically stated otherwise, monthly data and bundled minutes are only applicable for domestic usage and will not be available during Roaming.

c. The Upfront Advance Fee (which is the amount equal to the Monthly Fee) is charged in advance to your account and will be shown in your first month’s bill. If you do not pay any of your bills by the due date, this Upfront Advance Fee may be used to offset any outstanding charges. Any remaining balance of the Upfront Advance Fee will be refunded to you without interest if U Postpaid 38, U Postpaid 68, U Postpaid 98 or U FamilyShare is terminated after all outstanding charges have been settled.

d. All prices stated in these Terms are exclusive of all current and future taxes and other similar charges such as service tax, goods and services tax, sales tax and value added tax that may be imposed by any authority.

e. U Mobile reserves the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue, or disconnect the Service(s) if:

1. U Mobile suspects that you have committed fraud; 

2. U Mobile finds that you have committed fraud; or 

3. despite our reminders, you have failed to remit the Monthly Fees of selected rate plan for a continuous period of two (2) consecutive months from the activation of the device plan or any other period as determined by U Mobile from time to time.
    

f.  If your device is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.

g. You remain liable for the Monthly Fees if you lose your device, if your account is barred or suspended, or if your use of device is blocked, for any reason.

General Postpaid Plan

1. We reserve the right to amend or change the tariffs at any time during the Commitment Period.
   
   
2. U Mobile at its sole and absolute discretion reserves the right at any time without being liable to you to suspend or terminate the Service if you are found to be in violation of the Terms.
   
   
3. The Service cannot be combined with other packages unless stated otherwise.
   
   
4. Commitment Period will be applicable when devices are bundled together with the Service. We may impose cancellation charges/fees (including unpaid device price) if you terminate the Services (or we terminate due to your non-compliance) prior to the agreed Commitment Period. Commitment Period may also be referred as “Minimum Period” or “Minimum Term”.
   
   
5. Your actual download speed and data capacity will vary and may be slower and are affected but not limited, by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability. If your total download and upload use per month exceeds any applicable allocated data allowance, we will manage your bandwidth by reducing your speed.
   
   
6. Miscellaneous
   
   Upfront Advance Fee is the amount which equals to the Monthly Fee.
   
   Commitment Period is the pre-agreed duration for which you are required to subscribe to the Services.
   
   Monthly Fee is the monthly fee that you are required to pay for your Postpaid Plan and may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.

Date: 21 March 2024