ULTRA Postpaid IDD 38

Terms & Conditions

Terms and Conditions for ULTRA Postpaid IDD 38

Table A

Postpaid Plans	ULTRA Postpaid IDD 38
Monthly Fees	RM38
What’s in my Bundle?
Networks	U Mobile to U Mobile (On-Net)	U Mobile to Other Networks (Off-Net)
Voice	Unlimited
Data	250GB Base Quota + Unlimited usage on IMO App* *IMO App is a third-party application. Access and use of the IMO App are subject to the application provider’s terms and conditions
Hotspot	Share from 250GB Data
IDD Calls	Bangladesh – 100 minutes India – 100 minutes Indonesia – 80 minutes Pakistan – 60 minutes Myanmar – 30 minutes
Roaming Data	N/A
Subsequent Pay-As-You-Use Charges after Bundle is consumed
SMS	20sen	20sen
MMS	25sen	50sen
Video Call	20sen/min	40sen/min

1. General

a. ULTRA Postpaid IDD 38 plan (“ULTRA Postpaid IDD 38”) is available as a stand-alone service only. This Postpaid plan is supplied according to the Terms of Service in our Postpaid Sign-Up Form, which includes our Privacy Notice. These additional terms and conditions and any add-on services such as data booster or hotspot booster and data and voice roaming are governed by separate terms and conditions (collectively, the “Terms”), all of which are available on www.u.com.my.

b. You can use ULTRA Postpaid IDD 38 plan via various devices which include but not limited to smartphones or tablets, except for routers, MiFi and USB dongle. We may from time to time change the device requirements for ULTRA Postpaid IDD 38 at our absolute discretion.

c. ULTRA Postpaid IDD 38 is open to non-Malaysian with passport registrations only. You can only sign up one (1) ULTRA Postpaid IDD 38 line per passport ID.

2. Voice

a. Monthly bundled all-net/other network minutes will be pro-rated if subscription period is less than a month.

b. The voice service applies to domestic mobile, domestic fixed on-net and off-net usage and excludes video calls, MMS, International Direct Dial (IDD), International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999), 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.

c. All voice minutes bundled shall be used strictly as part of normal everyday mobile voice usage for individual subscribers and not for commercial use. The Service shall not be:

re-sold, rented or utilised in any other way;
used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to- person communication, continuous calling for extended period of time, auto-dialling, machine-to-machine communication;
used for wholesale or for SIM boxing or aggregate minutes on our network;
used in connection with a device, software or application which re-routes calls;
used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other subscribers to access our network; or
used for any other activity that U Mobile considers to be non-standard usage.

3. Data

a. Peer-to-peer (P2P) usage ULTRA Postpaid IDD 38 is not available.

b. ULTRA Postpaid IDD 38 is subject to 250GB data quota. Upon reaching the limit, the speed will be reduced to 512kbps. There is no quota limit for browsing on reduced speed. You have the option to purchase data booster add-on services for additional data quota.

c. Data is only applicable for domestic usage and will not be available when you are roaming overseas.

d. For ULTRA Postpaid IDD 38, your mobile hotspot usage is drawn from your main data bucket.

e. Unlimited data usage for IMO App will not be deducted from the 250GB data quota. The IMO App, and any content, products and services made available through it, are provided by third parties. U Mobile does not control, endorse or assume responsibility for any content, products or services available through the IMO App or any third-party websites or applications. Your access to and use of the IMO App and any third-party websites, applications, products or services is at your own risk and subject to the applicable third party's terms and conditions. U Mobile does not warrant or represent that any content, products or services made available through the IMO App or any third-party websites or applications are appropriate, available, uninterrupted, secure or error-free for use in Malaysia or any other jurisdiction. U Mobile shall not be responsible or liable for any inability to access, download, use or purchase any content, products or services from the IMO App or any third-party websites or applications, or for any changes, suspension or discontinuation thereof.

4. IDD Calls

a. The free IDD minutes will be automatically provisioned to ULTRA Postpaid IDD 38 upon activation of the plan.

b. You are only entitled to use the free IDD minutes for calls to only one (1) of the countries set out in Table A, subject to the corresponding allocation of free minutes specified therein. The eligible country will be determined by the destination of the first IDD call made using the free IDD minutes.

c. Upon determination of the eligible country, such country shall remain the designated eligible country throughout the subscription period and may not be changed. The free IDD minutes may only be utilised for calls to the designated eligible country, and any calls made to destinations other than the designated eligible country will be charged at the applicable standard IDD call rates.

d. Any unused free IDD minutes shall expire at the end of the applicable billing cycle and will not be carried forward, accumulated or credited to any subsequent billing cycle. Where the total IDD call usage to the designated eligible country exceeds the allocated free IDD minutes for the applicable billing cycle, the excess usage will be charged at the applicable standard IDD call rates.

5. Monthly Fee and Upfront Advance Fee

a. You must pay the Monthly Fee in full even if you do not use ULTRA Postpaid IDD 38, to the full value of the service for the month, and no part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.

b. Charges for all other services not listed in Table A above, will not be deducted from the Monthly Fee and will be charged separately in addition to the Monthly Fee. Unless specifically stated otherwise, monthly data and bundled minutes are only applicable for domestic usage and will not be available during Roaming.

c. The Upfront Advance Fee (which is the amount equal to the Monthly Fee) is charged in advance to your account and will be shown in your first month’s bill. If you do not pay any of your bills by the due date, this Upfront Advance Fee may be used to offset any outstanding charges. Any remaining balance of the Upfront Advance Fee will be refunded to you without interest if ULTRA Postpaid IDD 38 is terminated after all outstanding charges have been settled.

d. All prices stated in these Terms are exclusive of all current and future taxes and other similar charges such as service tax, goods and services tax, sales tax and value added tax that may be imposed by any authority.

e. U Mobile reserves the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue, or disconnect the Service(s) if:

i. U Mobile suspects that you have committed fraud;

ii. U Mobile finds that you have committed fraud; or

iii. despite our reminders, you have failed to remit the Monthly Fees of selected rate plan for a continuous period of two (2) consecutive months from the activation of the device plan or any other period as determined by U Mobile from time to time.

f. If your device is blocked due to fraud or suspected fraud, you may contact U Mobile’s customer service for further instructions.

g. You remain liable for the Monthly Fees if you lose your device, if your account is barred or suspended, or if your use of device is blocked, for any reason.

6. General Postpaid Plan

a. U Mobile at its sole and absolute discretion reserves the right at any time without being liable to you to suspend or terminate the Service if you are found to be in violation of the Terms.

b. The Service cannot be combined with other packages unless stated otherwise.

c. Your actual download speed and data capacity will vary and may be slower and are affected but not limited, by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability. If your total download and upload use per month exceeds any applicable allocated data allowance, we will manage your bandwidth by reducing your speed.

Version : 28 October 2026

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