U Mobile Experience Centre Terbang Campaign - UMEC Imago Mall Sabah and UMEC Vivacity Mall Sarawak

Terms & Conditions

1. This U Mobile Experience Centre Terbang Campaign ("Campaign") is organised by U Mobile Sdn Bhd Registration No: 199101013657 (223969-U) (“U Mobile”) and shall run from 10:00:00 AM on 5 October 2026 and end at 22:00:00 PM on 31 October 2026 (“Campaign Period”).

2. All entries received before or after the Campaign Period will be automatically disqualified.

3. By participating in this Campaign, you agree to be bound by all the terms and conditions below ("Terms and Conditions").

4. Campaign Eligibility

a. This Campaign is exclusively for new and existing active Postpaid subscribers. “Active” means able to make and receive calls.

b. U Mobile employees, agencies, partners and their immediate family members are not allowed to participate in this Campaign.

c. This Campaign is available at the U Mobile Experience Centre (“UMEC”) VivaCity Mall, Sarawak and UMEC Imago Mall, Sabah only.

d. U Mobile reserves the right to reject any entries or disqualify any participant without assigning any reason.

5. Campaign Mechanics

a. To participate in this Campaign, you must sign up to any new Postpaid plans and ULTRA Home 5G plans only or Postpaid plans and ULTRA Home 5G with device (“Postpaid Plan and ULTRA Home 5G with Device Bundle”) which include (a) new registration, (b) upgrades from Prepaid to Postpaid or (c) successful port-ins from other service providers (collectively “Eligible Postpaid Plans”) listed in following Table:

Postpaid Plan and ULTRA Home 5G Plan Only	Postpaid Plan and ULTRA Home 5G with Device Bundle
ULTRA Family 128	ULTRA Family 128 with Device Bundle
ULTRA Global 98	ULTRA Global 98 with Device Bundle
ULTRA Postpaid 68 / ULTRA Postpaid Borneo 68	ULTRA Postpaid 68 / ULTRA Borneo Postpaid 68 with Device Bundle
ULTRA Postpaid 45	ULTRA Home 5G Pro with Router
ULTRA Home 5G / ULTRA Home 5G Borneo	ULTRA Home 5G / ULTRA Home 5G Borneo with Router
ULTRA Postpaid Borneo 38

b. When you successfully sign up the above plan, you will be deemed to be a participant of the Campaign. No entry form is required.

6. Rewards

a. By subscribing to the Eligible Postpaid Plans according to paragraph 5(a) above, you are entitled to receive a premium gift (“Rewards”) upon the activation of the Postpaid plan. The Rewards are subject to stock availability, on first come first served basis.

Postpaid Plan with or without Device Bundle	Rewards
ULTRA Family 128 ULTRA Global 98 ULTRA Home 5G ULTRA Postpaid 68 ULTRA Postpaid Borneo 68 ULTRA Home 5G ULTRA Home 5G Borneo ULTRA Postpaid 45 ULTRA Postpaid Borneo 38	Two (2) Movie Ticket, One (1) Terbang Tshirt One (1) Terbang Umbrella

b. You must fully settle all outstanding charges under your existing subscriptions before you can proceed with the registration of the Postpaid plans under this Campaign. Any existing rebate that you are receiving from the existing subscription will be forfeited when you switch to this Campaign.

c. You must ensure that your U Mobile Postpaid account is Active during the Campaign Period and until the point the Rewards are issued.

d. U Mobile reserves the right to substitute any of the Rewards with another similar value at any time without prior notice.

e. The Rewards are non-transferable and non-redeemable for cash, in full or in part. Any rewards shown in U Mobile’s website, U Mobile Facebook page, MyUMobile app, advertisements and Campaign materials are for photography or illustration purposes only

7. General

a. U Mobile’s decisions on any matter relating to this Campaign are final and binding on all participants. If any matters arise which are not covered in these Terms and Conditions, they will be determined solely by U Mobile.

b. All rewards are accepted entirely at the risk of the participants. To the extent permitted by law, U Mobile excludes all liability in connection with this Campaign. All participants agree to release U Mobile from and indemnify U Mobile against all liability (including negligence) for any personal injury, for loss or damage (including loss of opportunity) or breach of any of these Terms and Conditions; whether direct or indirect, special or consequential arising out of participation in this Campaign.

c. By participating in the Campaign, all participants:

consent for U Mobile to collect, record, hold, store, use and disclose their personal information for purposes which are necessary or related to the participation in the Campaign;
consent for U Mobile to disclose or publish their personal information such as their names and identities and any general information that U Mobile sees fit about the participants in any media, marketing, or advertising materials; and
grant U Mobile the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial or other related purpose, without any payment or compensation.

d. The subscription and use of U Mobile’s Postpaid services are subject to U Mobile’s standard Postpaid Terms and Conditions and where applicable, these Terms and Conditions. In the event of any inconsistency, U Mobile’s standard Postpaid Terms and Conditions will apply to the extent of such inconsistency.

e. The Campaign and these Terms and Conditions are governed by the laws of Malaysia. The participants agree that the Courts of Malaysia have exclusive authority over all matters arising from this Campaign.

f. In the event of any conflict between the English and other language versions, the English version shall prevail.

Version: September/2026

More Ways to Reach OutWhether it’s through the MyUMobile App or social media, getting in touch is quick and easy.