Terms & Conditions
TERMS AND CONDITIONS FOR RM30 UPGRADE REWARDS WITH MYUMOBILE APP CAMPAIGN
1. The RM30 Upgrade Rewards with MyUMobile App (“Campaign”) is organised by U Mobile Sdn. Bhd Registration No. 199101013657 (223969-U) (“U Mobile”) which commences at 10:00:00 on 28 August 2026 and ends at 23:59:59 on 31 December 2026 (“Campaign Period”).
2. All applications received before or after the Campaign Period will be automatically disqualified.
3. By participating in this Campaign, you agree to be bound by all the terms and conditions below (“Terms and Conditions”).
4. Campaign Eligibility
a. This Campaign is open to selected Active U Mobile Prepaid Plan subscribers only (Corporate account not included) who have received a SMS or push notification for subscribers who have downloaded the MyUMobile App (“Notification”) from U Mobile on the Campaign. “Active” means able to make and receive calls.
b. U Mobile’s employees, agencies, partners, and their immediate family members are not allowed to participate in this Campaign.
c. Participants who are below the age of 18 years old are deemed to have obtained the consent of their parents or guardians to participate in this Campaign.
d. U Mobile reserves the right to reject any entries or disqualify participants without assigning any reason.
5. Campaign Mechanics
a. To participate in this Campaign, you must complete the following steps during the Campaign Period:
Step 1: Download and login to MyUMobile App.
Step 2: Upgrade your prepaid plan to any U Mobile ULTRA postpaid or ULTRA Family plan via the “Upgrade Plan” feature in the MyUMobile App.
b. The following shall not be eligible under the Campaign:
- plans upgraded via channel other than MyUMobile App;
- upgrade to ULTRA Family Share plan; and
- upgrade to any ULTRA Postpaid plan or ULTRA Family plan with discounts or promotions.
c. Upon completing the steps above and meeting the eligibility criteria outlined in paragraph 4 above, you will be deemed a participant in the Campaign. No entry form or additional registration is required.
6. Rewards and Fulfilment
a. Eligible participants who have completed the steps in paragraph 5(a) above will receive one (1) RM30 Touch ’n Go eWallet reload voucher (“TNG Voucher”).
b. Each participant (based on their NRIC) is eligible to receive three (3) TNG Vouchers throughout the Campaign Period.
c. U Mobile will notify eligible participants via SMS regarding their TNG Voucher entitlement. U Mobile may also use other communication channels if deemed appropriate.
d. The TNG Voucher will be credited into the eligible participants’ MyUMobile App within fourteen (14) days after the end of each calendar month (within the Campaign Period).
e. U Mobile reserves the right to disqualify any participants at its sole discretion if there’s evidence or suspicion of fraudulent conduct. A disqualified participant shall not be entitled to any payment or compensation.
f. The participant must ensure that its U Mobile postpaid account remains Active and is not suspended or terminated until the TNG Voucher has been delivered. The participant must also remain on the same postpaid rate plan or higher postpaid rate plan. “Active” means able to make and receive calls.
g. The rewards are given on an "as is" basis and are not transferable or exchangeable for cash, in full or in part. U Mobile makes no warranties express or implied, on the quality, merchantability or fitness for a particular purpose of the rewards. U Mobile reserves the right to substitute the rewards with a voucher or an item of similar value at any time without prior notice.
7. General
a. U Mobile’s decisions on any matter relating to this Campaign are final and binding on all participants. If any matters arise which are not covered in these Terms and Conditions, they will be determined solely by U Mobile.
b. U Mobile may change any of these Terms and Conditions including terminating or suspending this Campaign and extending the Campaign Period. Any such change will be announced on our website. It is the participant’s responsibility to check these Terms and Conditions on our website and if the participants do not agree to any of the changes, they must immediately cease participation in the Campaign.
c. All Prizes are accepted entirely at the risk of the participants. To the extent permitted by law, U Mobile excludes all liability in connection with this Campaign. All participants agree to release U Mobile from and indemnify U Mobile against all liability (including negligence) for any personal injury, for loss or damage (including loss of opportunity) or breach of any of these Terms and Conditions; whether direct or indirect, special or consequential arising out of participation in this Campaign.
d. By participating in the Campaign, all participants:
- consent for U Mobile to collect, record, hold, store, use and disclose their personal information for purposes which are necessary or related to the participation in the Campaign; and
- consent for U Mobile to disclose or publish their personal information such as their names and identities and any general information that U Mobile sees fit about the participants in any media, marketing or advertising materials; and grant U Mobile the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial or other related purpose, without any payment or compensation.
e. Any consents, indemnities, agreement, undertakings, representations and warranties given under these Terms and Conditions by participants who are below the age of 18 years old are deemed to have been given by their parents or guardians.
f. The subscription and use of U Mobile’s Prepaid and Postpaid mobile services are subject to U Mobile’s standard Prepaid and Postpaid Terms and Condition and where applicable, these Terms and Conditions. In the event of any inconsistency, U Mobile’s standard Prepaid and Postpaid Terms and Conditions will apply to the extent of such inconsistency.
g. The Campaign and these Terms and Conditions are governed by the laws of Malaysia. The participants agree that the Courts of Malaysia have jurisdiction over all matters arising from this Campaign.
Version date: 21 August 2026
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