ULTRA Security Pro Terms & Conditions  

1. Introduction & Acceptance

1.1. This ULTRA Security Pro services (“Programme”) is provided by U Mobile Sdn. Bhd. (Registration No. 199101013657 (223969-U)) (“U Mobile”) and operated by Bolttech Device Protection Malaysia Sdn. Bhd. 200601030522 (750280-K) (“Bolttech”).

1.2. By subscribing to this Programme, the Terms of Service of the Postpaid, these terms and conditions, Service Provider Terms/Specific Terms and Conditions including our Privacy Notice, will apply (collectively, the “Terms”), all of which are available on www.u.com.my.

2. Service Description

2.1. The Programme comprises a suite of cybersecurity services made available through a digital platform called ULTRA Security Pro Protection Hub (“ Protection Hub”). The Protection Hub enables eligible U Mobile customers to view, access, and manage the available services under the Programme.

2.2. Under the Programme you have access to the following cyber security services which are provided by third-party vendors:

2.2.1. Identity Protection

2.2.2. Device Security

2.2.3. Cyber Assistance

2.2.4. Cyber Insurance

(collectively “Cybersecurity Services”)

A detailed description of each Cybersecurity service is specified in Clause 7.

2.3. Vendor-specific terms (“Service Provider Terms”) may apply to your use of certain services under the Programme. Where there is a conflict, the Service Provider Terms prevail for the relevant service.

2.4. By subscribing to the Programme, you represent and warrant that all information provided is true and accurate, that you are duly authorised to provide such information and consent to permit monitoring of your accounts via the Protection Hub.

3. Eligibility

3.1. The Programme is available to U Mobile customers meeting the eligibility criteria prescribed by U Mobile from time to time. To be eligible for the Programme you must:

3.1.1. be at least 18 years of age; and

3.1.2. be resident in Malaysia; and

3.1.3. hold an active U Mobile Postpaid Plan.

4. Subscription, Fees & Billing

4.1. You may subscribe for the Programme through MyUMobile App (the “Channel”).

4.2. Upon successful subscription, you can check your subscription details in the ULTRA Security Pro Protection Hub within the MyUMobile App, which will indicate the Programme’s commencement date.

4.3. The monthly subscription fee applicable for the Programme is specified on the ULTRA Security Pro webpage (www.u.com.my) (“Subscription Fee”). A promotional waiver on the Subscription Fee may be provided at U Mobile’s sole discretion. Upon the expiry of the promotional waiver period, the Subscription Fees will be charged to your U Mobile bill and the Subscription Fee will be counted towards your postpaid credit limit.

4.3.1. U Mobile will send an SMS notification upon successful renewal of your subscription.

4.3.2. If a subscription renewal fails due to any reason such as your account is inactive or has insufficient validity, you will be notified via SMS notification.

4.4. U Mobile does not guarantee the timeliness or successful delivery of the SMS notification and shall not be liable for any losses or damages arising directly or indirectly from any delay or failure in sending or receiving such SMS notifications under Clauses 4.3.1 and 4.3.2 above.

4.5. All Subscription Fees are exclusive of all current and future taxes and other similar charges such as service tax, goods and services tax, sales tax and value added tax that may be imposed by any authority.

4.6. U Mobile reserves the right to revise the Subscription Fee at any time, including to reflect changes in applicable taxes, duties, or other governmental charges (including but not limited to SST, VAT, or any newly imposed tax).

4.7. Any revised Subscription Fee will be published on U Mobile’s website or notified through the MyUMobile App and will take effect from the next billing cycle unless stated otherwise. Your continued use of the Programme after such changes have been made and communicated to you will be deemed to be your acceptance and agreement to such changes and you will be liable to pay the Subscription Fees in full.

5. Activation Requirements

5.1. To begin using each Cybersecurity Service in the Programme, you are required to activate the relevant Cybersecurity Service in the Programme. This may require you to install, grant permission, review instructions and accept the Service Provider Terms. Please refer to sections 7.A.iii and 7.B.ii for more details.

5.2. Failure to activate any feature of the Programme means that the feature will not operate, and no service entitlement shall arise.

6. Personal Data

6.1. By providing your personal information or participating in this Programme, you acknowledge you have given your consent to U Mobile, Bolttech and/or third-party vendors to collect, record, hold, store, use and disclose your personal information for purposes which are necessary or related to the provision of Programme in accordance with:

6.1.1. U Mobile’s Privacy Notice which is available at https://www.u.com.my/en/personal/support/terms-conditions/others/privacy-notice;

6.1.2. Bolttech’s Privacy Notice which is available at Service Portal (bolttech.my); and/or

6.1.3. Each third-party vendors privacy notices as set out in the Service Provider Terms or in their respective privacy notices.

7. Categories of Cybersecurity Services

A. Identity Protection

i. Identity Protection continuously scans hidden dark web sites, forums, and marketplaces for your personal information (such as emails, passwords, national IDs, or addresses) and banking/financial details (such as credit/debit card numbers, bank account details) that may have been leaked, stolen, or offered for sale.

ii. Identity Protection provides timely notifications/alerts whenever matching data is detected during these scans, enabling you to take protective actions like changing credentials or contacting your financial institutions promptly. This notification/alert will be shared to you either via SMS from shortcode 61750 or email from UMobile-ULTRASecurityPro@bolttech.io, based on your selection for communication preference.

iii. Once the subscription of the Programme has been successfully completed, you must access your account on the Protection Hub in order to enroll for the Identity Protection service. You must register or provide your personal information such as national ID, email address, phone number, credit card, bank account and passport number you wish to monitor in the Protection Hub to enable monitoring of those assets. You acknowledge that it remains your full responsibility to enroll for Identity Protection.

iv. For further details, including specific limitations, disclaimers, user responsibilities, and liability provisions, please refer to the specific Service Provider Terms available here.

B. Device Security

i. Device Security is a dedicated mobile protection app provided by NortonLifeLock Singapore Pte. Ltd.(also known as Norton Mobile Security for Android or iOS) designed to safeguard a single smartphone against cyberthreats, providing essential antivirus and anti-malware defence along with tools to enhance online safety and privacy on the go.

ii. Upon successful subscription to the Programme, you must access your account via the Protection Hub in order to use Device Security. In relation to Norton Mobile Security (as further described below), you are required to activate and install the application and grant the necessary permissions to enable the provision of the subscribed services. Manual activation and installation are required to begin using the Device Security service.

iii. Certain services included within Device Security require additional activation and may involve the provision of additional personal information to Norton. The provision of such information is optional; however, if you choose not to provide the requested information or permissions, some services or features may be unavailable or limited. With your package, you may be permitted to register one (1) mobile device.

iv. For further details, including specific limitations, disclaimers, user responsibilities, and liability provisions in relation to Device Security, please refer to the specific Service Provider Terms available here.

C. Cyber Assistance

i. The Cyber Assistance service provides expert support for addressing cyber threats, including identity theft, fraud, and data breaches, and is offered as part of the Programme to assist with remediation following a cyber incident.

ii. The Cyber Assistance service includes access to fraud specialists, available 24 hours a day, 7 days a week, in the English language. The service may provide incident response support, remediation guidance, proactive monitoring services (including dark web, credit, and reputation monitoring), educational resources on cyber risks, and tools intended to help mitigate potential losses arising from cyber threats such as ransomware, phishing, and identity theft.

iii. Upon successful subscription to the Programme, you will be able to access the Cyber Assistance service. Contact details, including the relevant telephone number, will be made available through the Protection Hub.

iv. For further details, including specific limitations, disclaimers, user responsibilities, and liability provisions, please refer to the specific Service Provider Terms available here.

D. Cyber Insurance

i. The Cyber Insurance is underwritten by Tune Protect Malaysia (a) with U Mobile named as the group policyholder of a group masterpolicy solely for administrative purposes and (b) for the benefit of the eligible customer named as a member covered under the Cyber Insurance policy. U Mobile is not an insurer and does not underwrite the insurance. Tune Insurance Malaysia Berhadis solely responsible for the provision and direct management of their respective insurance products.

ii. Upon successful subscription of the Programme you are automatically insured under the Cyber Insurance policy. Upon renewal of the Programme, your insurance protection will continue accordingly. Upon your enrolment into the Cyber Insurance service, you can monitor your insurance cover directly in the Protection Hub.

iii. To make a claim under the Cyber Insurance coverage, you are required to submit your claim by emailing to partnership.support@tuneprotect.com. You must comply with all instructions specified in the Protection Hub and provide the necessary supporting documents required at the time of submission. Claims that are incomplete, inaccurate, or not submitted in accordance with the prescribed process may be declined or delayed.

iv. Please refer to Product Disclosure Sheet or Policy Wording for the full Terms and Conditions of the Insurance Product.

v. If you have a complaint related to Cyber Insurance You may call or write to the insurance company at:

Tune Insurance Malaysia Berhad

Complaints Unit

Level 9, Wisma Tune,

No. 19, Lorong Dungun,

Damansara Heights,

50490 Kuala Lumpur.

Tel: 1800 88 5753

Fax: 603-2094 1366

Website: www.tuneprotect.com

Email: hello.my@tuneprotect.com

8. Your Responsibilities

8.1. You agree to provide true and accurate information including but not limited to: your full name and contact details via the Protection Hub.

8.2. You must not use the Cybersecurity Services for illegal or unethical purposes, or submit false insurance claims.

9. Disclaimer

9.1. You acknowledge that the Programme is provided on "as is" and "where is" basis without any warranty or guarantee of any kind, whether express or implied. U Mobile, Bolttech and/or third-party vendors do not make any representation and disclaim warranties of any kind in relation to the Programme and we also disclaim all implied warranties of merchantability, fitness for a particular purpose and non-infringement to the fullest extent allowed by law.

9.2. U Mobile, Bolttech and/or third-party vendors do not warrant or guarantee:

9.2.1. prevention of cyberattacks, scams, financial loss, data breaches, or identity theft; and

9.2.2. the continuity, uninterruptible and/or error-free of the Programme.

9.3. We expressly disclaim any representations or warranties of title, non-infringement, merchantability, usage, fitness or technical function in relation to or any information contained in the Protection Hub.

9.4. Unless otherwise specified in the Terms, U Mobile shall not be liable for any losses or damages caused or contributed by either: (i) your breach of any of your obligations under the Terms or your acts or omission in relation to the Cyber Insurance policy; and (ii) third-party services or products which you access, use or acquire under the Programme nor shall U Mobile be responsible for any losses suffered by you due to any system interruption or suspension. U Mobile shall not be liable for (a) the underwriting, administration or performance of the Cyber Insurance policy by the Insurer; (b) claims handling processes or documents, decisions, delays or rejections by the Insurer; (c) non-payment or delay by the insurance agency in remitting premium to the Insurer.

10. Limitation of Liability

10.1. If there is any mistake, error, or failure by us or our partners (agents, vendors, representatives, or Bolttech) related to the Programme, to the extent permitted by law and to the extent the liability of U Mobile and Bolttech are not excluded under the Terms, the liability of U Mobile and Bolttech will be limited to the amount you paid for the Programme, up to a maximum of the last 24 months' payments or RM500, whichever is lower. The liability of U Mobile and Bolttech are several.

10.2. You expressly agree to indemnify U Mobile, its directors, officers, employees, affiliates, subcontractors, third-party vendors or agents from and against any claims brought against any of them in connection with the performance of the Programme and release us from any claims, losses or damages that may arise with respect to it.

10.3. You agree to indemnify us, our employees and officers against all loss, damage, liability and expenses incurred by us or them due to or as a result of any claim made or legal proceedings for defamation, infringement of intellectual property rights, theft, conversion, obscenity, property damage, personal injury or death or breach of any law or regulation brought against us or them in relation to your participation in the Programme or due to your act or omission in participating in this Programme.

10.4. You acknowledge that this Programme cannot guarantee that you will not experience cyberattacks, scams, fraud, malware, data breaches, identity theft, or financial loss. Accordingly, U Mobile, Bolttech, and the third-party vendors are not liable for any cyber scam, fraud, phishing attack, malware infection, ransomware event, identity theft, unauthorised account access, or any resulting financial loss, data loss, or damage suffered by you, except to the extent expressly covered under the Cyber Insurance benefit and subject always to the insurer’s policy terms.

10.5. U Mobile, Bolttech, and the third-party vendors:

10.5.1. do not provide any data recovery, data backup, or data restoration services;

10.5.2. are not responsible for any loss, corruption, alteration, or deletion of data on any device;

10.5.3. are not responsible for the consequences of device compromise, including device damage caused by malware, spyware, ransomware, or user installed applications;

10.5.4. are not liable for any loss arising from your failure to install updates, maintain security settings, or activate Programme features; and

10.5.5. are not liable for loss of data, files, passwords, credentials, personal information, or content contained on your device, whether such loss occurs due to cyberattack, device malfunction, user error, third party services, or technical failure.

11. Termination

11.1. You may cancel the Programme through the Protection Hub at any time. Cancellation takes effect at the end of the current billing cycle.

11.2. Upon cancellation of the Programme:

11.2.1. the Programme will not be automatically renewed. You can access Protection Hub and its features and benefits until the end of your subscription cycle; and

11.2.2. If you cancel your Subscription before the end of the current Subscription Cycle, you will be charged and remain responsible for payment of the Subscription Fee for the remainder of current Subscription Cycle, and no full or partial refund of the Subscription Fee will be provided.

11.2.3. You can re-subscribe to ULTRA Security Pro however, you are not entitled to any further promotional waiver for the monthly Subscription Fee as set out in Clause 4.3.

11.3. We are entitled to terminate, suspend, disconnect all or part of the Programme with immediate effect, without any notice and/or compensation to you, in the event of the following:

11.3.1. you breach any terms in this Terms;

11.3.2. you fail to make payment of any amounts due to us by the due date;

11.3.3. you provide incorrect, false or incomplete information to us;

11.3.4. we have reasonable grounds to suspect fraud or other illegal conduct in relation to the Programme or your account;

11.3.5. for any other reason at our sole discretion;

11.3.6. upon the direction from a regulatory authority or government authority;

11.3.7. you transferred ownership of your postpaid plan;

11.3.8. you changed your mobile plan;

11.3.9. you converted your postpaid plan to a prepaid plan;

11.3.10. your mobile plan was terminated;

11.3.11. you port-out your mobile number from U Mobile network; or

11.3.12. you changed your mobile number

12. Matters Beyond Our Control

12.1. We do not guarantee or warrant that the Programme will be free from any fault, error or interruption, due to matters beyond our control. We will not be liable for any inability to participate in the Programme, interruption or disruption of the Programme, delay or failure resulting from matters beyond our control. These include acts of God, requirements of any governmental or regulatory authority, war, national emergency, accident, any natural disasters such as fire, flood, earthquake, equipment failure, computer or software malfunction, electrical and power failure, fault, interruption or disruption of our network, or of your device, equipment or the equipment of any third party, riot, strikes, lock-out, industrial dispute (whether or not involving our employees) or epidemics of infectious disease.

13. Contact for information inquiries

13.1. If you need assistance with the Programme, you may contact Bolttech through any of the following support channels:

13.1.1. Chat Service – You may reach Bolttech via the in-app chat function (“Chat Service”) available within the Protection Hub. The Chat Service is available Monday to Sunday from 9:00am to 6:00pm.

13.1.2. Online Form – You may submit service requests, complaints or queries through the forms available within the Protection Hub, which will be routed to the appropriate support team depending on the nature of your request.

13.1.3. Cyber Assistance – You may contact our Cyber Specialist on the number published in Protection Hub available 24/7 including public holidays for cyber related issues such as identity theft, data breaches, or device compromise.

13.1.4. Insurance-related inquiries – For matters relating to cyber insurance, you may contact the insurer directly. The insurer’s details will be displayed within the Protection Hub or in the relevant Cyber Insurance policy wording.

14. Miscellaneous

14.1. These Terms contains the entire agreement between you and us and supersedes all prior agreement, undertakings, negotiations and discussions between us.

14.2. If any of the provisions in these Terms are not valid or legally enforceable, the other provisions will not be affected.

14.3. We may change any of these Terms including terminating or suspending this Programme. Any such change will be announced on our website. It is your responsibility to check these Terms and Conditions on our website.

14.4. The laws and courts of Malaysia will govern these Terms. Any processes or judgment may be served on you in the same way as the notices.

Version: 27 July 2026